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| rtho782 |
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rtho782
Nitrous Nuisance
Joined: 08 Jun 2011
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 Posted: 12:33 - 13 Sep 2011  Post subject: Bennetts - False Advertising |
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I have recently had a bike accident on the M4, which has turned out to be a total loss.
I was with Bennetts as my insurer, and as stated on their website, here: https://www.bennetts.co.uk/bike-insurance/whats-included/ , All comprehensive policies include a replacement vehicle if yours is written off in the first 6 months.
I'm now told that I don't have this cover as "not all their underwriters offer it".
To me, this is a clear case of false advertising... be careful when purchasing a policy from them! |
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| fatpies |
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fatpies
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| kawakid |
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kawakid
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| rtho782 |
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rtho782
Nitrous Nuisance
Joined: 08 Jun 2011
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| Posted: 12:41 - 13 Sep 2011 Post subject: |
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Oh you are probably right, I'm probably also not covered if driving on a tuesday, or whilst alive. :/
Still, I purchased the policy on the basis of their advertising on their website... and websites are now in the remit of the advertising standards agency.....
So I've lodged complaints with the ASA and the FSA  |
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| iooi |
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iooi
Super Spammer
Joined: 14 Jan 2007
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| Posted: 12:44 - 13 Sep 2011 Post subject: |
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| Quote: | If within 6 months of purchase of a new bike, your motorcycle is damaged and the cost of repair is more than 70% the cost new, we will replace it with a new one of the same make and specification.
This also applies if the bike is stolen and not recovered.
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Check your policy doc's. They will supercede anything on the website....
| Quote: | Since 1 March, the ASA has been regulating more online marketing communications – on advertisers’ own website and in third party space they control, like on social networking sites. |
Might be worth a word with them.
I'm assuming that your bike is under 6 months old. If so then start the below....
But skip straight to the written stage as you have already called them and registerd dissatification....
| Quote: | Complaints Procedure
If you have a complaint about our service or the administration of your policy, please contact us in the first instance by phoning Customer Services on 0844 412 2171. We will aim to resolve your complaint over the phone within 24hrs.
If your complaint is not resolved to your satisfaction within 24 hours, we will send you a written acknowledgement of your complaint together with the next steps we will be taking to resolve it. If you prefer to put your complaint in writing please send it to the Customer Relations Manager, Bennetts, Fusion House, Bretton Way, Peterborough, PE3 8BG.
Calls to our 0844 numbers cost 5p per minute from a BT landline. Network charges may vary and calls from mobile phones may be considerably more. Please check with your provider.
Next Steps
In the unlikely event that your complaint remains unresolved four weeks after being made, we will send you either our final response or a letter explaining why we are not yet in a position to resolve your complaint and advise you when we will be in contact again.
If after eight weeks of making your complaint we are still not in a position to issue you with our final response we will send you a letter explaining the reason for the delay and advise you of your right to complain to the Financial Ombudsman Service.
If following our final response your complaint has not been resolved to your satisfaction, you can refer it to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
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Just because my bike was A DIVVY, does not mean i am......
Last edited by iooi on 12:49 - 13 Sep 2011; edited 1 time in total |
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| rtho782 |
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rtho782
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| iooi |
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iooi
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| Posted: 12:50 - 13 Sep 2011 Post subject: |
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You are right. Was searching out the info and edited my post before seeing yours  
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Just because my bike was A DIVVY, does not mean i am...... |
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| Hetzer |
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Hetzer
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| Hetzer |
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Hetzer
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| Posted: 13:49 - 13 Sep 2011 Post subject: |
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Link emailed to the vermin. 
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"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!" |
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| WannaBeDude |
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WannaBeDude
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| Posted: 13:51 - 13 Sep 2011 Post subject: |
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Yes, lets just hope that most that use google to search for them, also use only 1 T
Yes, lets just hope that most that use google to search for them, also use only 1 T
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| Quornholio |
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Quornholio
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| Germ |
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Germ
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| Rogerborg |
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Rogerborg
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Joined: 26 Oct 2010
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| Posted: 13:54 - 13 Sep 2011 Post subject: Re: Bennetts - False Advertising |
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| rtho782 wrote: | I'm now told that I don't have this cover as "not all their underwriters offer it". |
That's their problem, not yours. Your contract is with them, not with the underwriter.
They'll tell you that it's not in the policy that you bought, they'll tell you that you have no case against them, but that's just their opinion. A court may disagree.
Now, the total value is likely to be above the £5000 small claims limit, but what you're after is the difference between what you actually receive and the full cost of a brand new replacement.
Don't dick around with their complaints procedure, don't accept their story, just send them a Notice Before Action and then kick off a county court action. Expect to get a call the night before your case is due to be heard offering a settlement.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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| rtho782 |
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rtho782
Nitrous Nuisance
Joined: 08 Jun 2011
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| Posted: 14:10 - 13 Sep 2011 Post subject: Re: Bennetts - False Advertising |
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| Rogerborg wrote: | | rtho782 wrote: | I'm now told that I don't have this cover as "not all their underwriters offer it". |
That's their problem, not yours. Your contract is with them, not with the underwriter.
They'll tell you that it's not in the policy that you bought, they'll tell you that you have no case against them, but that's just their opinion. A court may disagree.
Now, the total value is likely to be above the £5000 small claims limit, but what you're after is the difference between what you actually receive and the full cost of a brand new replacement.
Don't dick around with their complaints procedure, don't accept their story, just send them a Notice Before Action and then kick off a county court action. Expect to get a call the night before your case is due to be heard offering a settlement. |
Hm, I have GAP insurance anyway though, so my actual losses are only going to be the cost of the GAP policy (as I could have transferred it to a new bike) and the cost of 8 months insurance (as the policy would have been transferred to a new bike if it had been replaced).
Still, I like this idea!! |
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| andys675 |
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andys675
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| Posted: 14:18 - 13 Sep 2011 Post subject: |
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trading standards FTW
my other half reported a firm of window suppliers who added VAT onto their advertised prices with slogan saying "the price you see is the price you pay"
they got fined thousands in court |
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| iooi |
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iooi
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Old Thread Alert!
The last post was made 14 years, 148 days ago. Instead of replying here, would creating a new thread be more useful? |
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