Yodel Delivery company

[binge]

Has anybody ever had any experience with these people?

I've never come across such an incompetent delivery company, in all my life!

I bought a set of calipers from Ebay early last week.
The parcel was dispatched on a 24 hours carriage on Thursday, I was expecting it on Friday.

I arrived home from work Friday evening, to find a "Sorry I missed you" card, with a number to re-arrange delivery.
Perfect!

So I gave the number a call on Saturday morning, as their call center closes at 18:00.
I had a lot to do on Saturday, so had no way of driving the 57 miles to their office to collect my parcel personally.

So I instruct the young girl (Abbie) on the phone, to mark the parcel for redelivery, to ANY neighbor in my apartment block. There are 6 apartments, and everybody will be willing to receive my parcel for me.
I couldn't give her a specific one, as I didn't know who would be in, and who would be out.
But the chances are, somebody would definitely be in.

So Monday evening, I get home, to find nothing. Absolutely nothing from the parcel company.
Cant call, as their bloody call center closes at 6.
So I call Tuesday from work, to find that it was brought back to the depot, as I was out.

I had to hold myself back from going crazy, as I instructed them to leave it with a neighbor.
Not only could they not do this, they couldn't even leave me a leaflet to say they'd tried to deliver it to me.

I stressed to the girl (funnily enough, it was Abbie again) how important these parts are. (They are calipers for my track bike, I'm supposed to be racing this weekend, but clearly not now ).


She tells me she will speak to the driver personally, and tell him that he must deliver it to a neighbor. This is Tuesday morning.
I get home Tuesday evening after work, to find nothing, again, not even a leaflet.
Exactly the same situation as before, failed delivery, but he'd not even left a note.

I spoke with Abbie, AGAIN, and had to reiterate exactly what i'd said the previous day.

Wednesday, I was told, I'd get it delivered to a neighbor, 100%.

I got in last night, to find a leaflet saying that it's been a failed delivery 3 times now, and that it's been retained at the depot before they redeliver it to the sender.

Absolutely unreal.


How should one go about dealing with an incompetent company like this?

I cant collect the parcel from them, as I work full time, and the office is 57 miles away from my house.
It also opens normal working hours, which are 8am til 6pm.
It's also 57 miles in the opposite direction to where I work, so I cant even tie it in with my commute.

They've caused me mega inconvenience, money spent on phoning their 0845 number, and a general stress.

How do firms like that survive?



Ben

[P.addy]

Cant say I've had an issue with them, but that is fucking unreal

Could always send it to my house dude, come grab after work its no hassle...but seriously.. what a bunch of nuggets.

Wonder if someone from here works for them

[Conon]

It's not the company, it's the driver. He/she has a daily target of parcels to be delivered, in most cases its unrealistically high. So, driver goes to your door, knocks the door once, and writes you a "sorry we missed you" card. That counts as an attempted delivery, and doesnt affect his bonus.

Now, lets say he doesnt get you in and goes to your neighbour, knocks once and waits. Neighbour isnt in. That doesnt count as an attempted delivery, but has now taken him twice as long for a failed delivery. Is he going to risk trying another neighbour and not getting them in? That will have taken him 3 times as long and is now starting to affect his targets. And at this point, actually delivering the parcel isn't going to make him any more money than taking it back to the depot. Because, dont forget, once he eventually does get one of your neighbours in, he still has to go back to your door to put a card through to tell you which neighbour has your parcel.

Unless you specify which neighbour you want the parcel delivered to, you're going to be on a loser.

[panrider_uk]

I always have courier deliveries sent to work for just this reason.

At least Parcel Force will leave packages at the Post Office which is just around the corner from me.

Mark
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Current bikes: Honda ST1100 Pan European. Moto Guzzi V85 TT Travel

[binge]

[0ddball]

[Conon]

[Paxovasa]

I usually get my parts delivered to my work address.

As for parcel force, they charge you for it to be delivered to your local post office (what a scam).
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Suzuki GSF600 K3 (in the fastest colour, black).

[LordShaftesbu...]

I usually leave a post-it stuck to my front door. Always seems to work, whereas trying to get some monkey at the other end of the phone to understand simple instructions (and then successfully relay them) is fraught with failure.

[Wafer_Thin_Ham]

Formally known as the Home Delivery Network.

Changed their name to Yodel as they have such a poor reputation.

Tried to have some oil delivered. They took it back to their depo. I rearranged delivery when I knew I was going to be in.

They didn't show up. I rang them. They didn't know where the parcel was. I said it's lost then? They claimed it wasn't, they just didn't know where is was. Then I had to explain the definition of lost to them.

They then did a top to bottom search of the depo (that only took about half an hour. ) In the end Opie Oils Fed Exed me some more oil that arrived the next day. Also said they've had no end of issues with Yodel/Home Delivery Network.

Avoid at all costs.
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My Flickr

[Chriss]

Can you get them to post it from their depot to your house via the Royal Mail? At least they'll have a depot near you.
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TheShaggyDA: I've got 3 or 4 pairs that predate my wife, so at least 11.5 years old.

[binge]

[halucin8]

They deliver my OU course material and although i have never had a problem, there are no end of complaints and issues of stuff not being delivered in time on the OU boards..
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The only exercise some people get is jumping to conclusions, running down their friends, side-stepping responsibility, and pushing their luck!
You can't buy happiness but you can buy a bike and thats pretty close

[Handsome]

We have them deliver to us at work some days from suppliers and I have to deal with them when they phone to book parcels in, they are fucking useless, they're still a part of DHL I believe...
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Previous Bikes...Honda NSR 125 RR...Kawasaki Zephyr 550...Suzuki SV 1000 S...Yamaha FZ8...Current Bike...Suzuki GSX-R 750...

[CaNsA]

Binge, whats your tracking number and stuff on the card they left, pm it to me along with your postcode.

Ill have a gander when im in work (yodel) tomorrow, possibly tonight if i need to remote in and fix stuff.

[herulach]

I've not had a problem delivering to work with them, although the caretaker @ the mrs' school did catch them leaving a package for her on the main road at 9pm since the gates were locked up.

Hermes on the other hand are an entirely different shower of shit. Every single thing we've had delivered by them just gets slung over the back fence, including (in no particular order):
4 4l bottles of oil (2 smashed and required patio slabs replacing)
clothes in a cardboard box in the pissing rain
a box of glasses clearly marked fragile.

Its got to the point now where if I'm using a new store I contact them first to check they don't use them.

I know its the driver in the area (some dozy cow in a xsara picasso - not a proper delivery man (or woman, i'm not sexist)) but you'd think after upwards of £300 worht of merchandise having to be replaced just from one address they'd do something about it.
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YBR 125>FZS600

[waffles]

If I remember rightly the one time that I had to get a parcel from Home Delivery Network was a hassle, they dropped my parcel with a neighbour then didn't bother putting one of the cards through the door.

Hermes is also a pile of wank, 24 hour deliver turned into 48 hours and I waited in all day for a parcel that was delivered at just after 6pm. If the parcel is being sent to you then they aren't interested in talking to you on the phone either. The whole day wasted

Manged to get your brake bits yet, binge?
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Theory test - 19/8/09, CBT - 11/10/09, MOD 1 - 16/8/10, MOD 2 - 27/10/10
Past rides Yamaha XT125X, Triumph TT600, Honda XR250
Current rides Suzuki GSXR 600, Honda MSX125

[CaNsA]

FWIW and prior to me working for Yodel/HDNL/DHL Domestic.

Had stuff delivered by them, arrived on time with no probs.

Hermes delivered my 2tb nas on time, left it with a neighbour and posted a card through my door.

But you all know what its like, people prefer to bitch about the bad times than to mention the good.

[andyscooter]

dhl /yodel have lost a shite load of contracts

we used to have them as our main delivery company at work (close to twenty parcels from various companys)

now we have one or two parcels a day

also they dont advertise being the german postal service any more
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gilera runner vxr200 (chavped)
if its spelt wrong its my fat fingers and daft auto correct on my tablet

[herulach]

[CB77]

Yodel used to be the HDN. They are useless, and I have had a bad experience with them in the past. Don't ever use them, unless you want high value parcels to go 'missing', or receive their replacements in smashed up packaging with bits falling out as they hand it to you, asking in broken English to sign for the delivery. Hopeless - they have a terrible reputation, just look at their reviews online as Home Delivery Network.

[CaNsA]

[Kamikaze Bob]

Ordered flowers online once for the missus for our anniversary or her birthday or whatever. HDN delivered them at 6.30pm, despite supposed to be a morning delivery when I was out at work. And it wasn't a bouquet, it was a nice basket with different flowers, etc. Opened the box, and it was tipped all over the place, I was raging. Driver didn't give a shit. Fair play to Interflora, they refunded me when I complained.
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2001 Honda VFR800fi

[andyscooter]

[Jrod]

Used them once.. lost my parcel. Never used them again!