Aviva - what a bunch of retards

[Rogerborg]

Moan thread ahoy! Hopefully some wandering astroturfer will stumble on it and chip in with the usual pathetic wheedling defence.

My new(ish) car comes with 7 day free "Driveaway" insurance from Aviva. The dealer won't release the car without evidence that it's insured (stupid cocks, but that's another rant).

The cost of the "free" insurance is that you have to fill in a full quotation request online, then sit in a phone queue for 15 minutes while popular music blares out of your handset, then a chap called Raj jumps in and starts barking barely comprehensibly down the line at you to try and sell you annual cover.

I may have made a bad start with Raj there by saying up front "Let's be clear that there is absolutely no chance that I will be buying any product from you during this call, I'm only interested in validating the free cover".

Well, after that, old Raj took the huff a bit and wouldn't deviate from his script one iota, starting with the very first question "What will you do after the 7 days cover expires?" Apparently there's nothing in his robo-script for "None of your business, Raj" (perhaps "customer refused to say"?) so we went back and forth on that one for a while, through "You can just fill in anything you like" and "This call is going to take as long as you make it, Raj, and I still won't be buying anything" before I settled on the truthful "Insure with anyone other than Aviva."

Tef story short, I managed to make what should have been a 30 second "thank you, come again" call take up over half an hour of Raj's time, by dint of a lot of "Can you repeat that for me, Raj?" (don't worry, I wasn't listening, I was investing my time more productively by correcting things on here ), and noting that if he wants a precise answer then he needs to ask a precise question and be clear to which policy he's referring.

I'm not sure that Raj or Aviva realise that if they want to sell things, then they need to employ salespeople, ones that speak English, and can do more than follow a robo-script without the barest comprehension that all they're doing is wasting their time and ensuring that a potential customer becomes absolutely determined to never do business with Aviva at any point, ever.

Nice on, Raj, you're everything that I've come to expect from front line insurance mongs. I'm just glad that I could save half an hour's worth of other victims from your droning recitation of your awful script.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Skudd]

Premium rate number? Win for them.if it is and Im sure there will be a clause somewhere so that they don't pay out on any claims.
One day i will be rich enough not to need insurance for vehicles. Mind you I will probably need it for that small country I buy. Bugger.
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Famous last words of Humpty Dumpty. " Stop pushing me "
Petty Anarchists look at "1984".............. The Visionary looks at "Animal Farm".

[andym]

I like to think of it as the ant effect.... they are fine as long as they are on the one path and nothing gets in the way....

You interupt or give them an answer that isn't on the list and they are effed... I've had calls where they have gone back to the beginning of the script because I answered a question wrongly.

The thing I find highly amusing is when you get through to a call centre in India.... they usually start with something like 'hello, pleasing to be helping you I am Mr Smith.... '

[Rogerborg]

I know, kudos to Raj for not calling himself Paul or Ford Prefect.

[cornish]

When they were still Norwich Union i rang them for a quote on my RXS100. They got their knickers in a right twist insisting it was an off-road bike

After several attempts at explaining that i had been riding it for some time and would have noticed if it was an off-road bike, i gave up
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smile and be happy. . . .it gets right on everyone's tits!

[Rogerborg]

It might be easier if they just let us speak directly to their master, The Computer.

Heck, for all I know, Raj was The Computer, he certainly sounded like a bad text-to-speech engine.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[mistergixer]

[st3v3]

Well, sounds like you were a nob a little unnecessarily.

I've worked for them (as do a couple of my friends still), I left after 3 months because I got a better job but they have 3 major branches in York and the foreign people in them are not only more respective and flexible than the English, there's not a lot.

I don't care if you were bunched off to an Indian call centre, your OP claims are a little one-sided and the beauty of BCF is you get views from all-sorts of posters, including ones that have been on the opposite end of that call.

Joke's on you, his call duration would have been both 'pukka' and through the roof.
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Roger wrote: Women don't get damp for clingy puppies. Get some better happy pills, hit the gym & buy a medallion the size of a dinner plate. Job done

[st3v3]

On the flip side if I try quote with them, it won't actually let me.
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Roger wrote: Women don't get damp for clingy puppies. Get some better happy pills, hit the gym & buy a medallion the size of a dinner plate. Job done

[pendulum]

So you rang up for free insurance and gave them hassle
If everyone did that (and nobody went on to buy an annual policy) they'd stop offering the free insurance

[D O G]

[MG]

[MG]

Look what you've done:

https://www.bbc.co.uk/news/business-17987271
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'03 Honda Cityfly 125 > '02 Honda CB500S > '98 Honda CBR600F

[Rogerborg]

[P.]

[Sako]

have had several issues with indian call centres lately, doesn't matter how well you explain something, if it doesn't match one of the expected replies on their sheet they will keep asking over and fucking over