Poor service.

[recman]

This is the state of my gloves after just one weeks use.
https://i252.photobucket.com/albums/hh10/torty_2008/IMG_0159.jpg
At this rate they're not going to last the summer so I decided to take them back to J&S Watford for a replacement/refund.
Manager refused to do anything about it and said 'It looks like you've had an off'.
He said he'd get into trouble if he changed them or refunded my money based on what he'd seen and he'd have to get a second opinion so he took a photo and said he'd ring me tomorrow.

I was going to buy boots from them today.

[GrumpyGuts]

That hardly looks like you've had an off! Just looks like your gloves are decomposing!
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My Bikes: Lifan Beat 125cc '11 -> Suzuki B120P '76 -> Suzuki EN 125-2A '08 -> Honda CG 125 '04 -> Honda CB600F Hornet '98 -> Kawasaki ZZR 600 '99 -> Kawasaki GPZ 500S '95 (Current)
Theory test passed - 09/02/2012 >>>> Module 1 passed 24/07/2012 >>>> Module 2 passed 24/10/2012

[Hetzer]

The off he thinks you had, was it falling off as you were parking?
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"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[recman]

Joke isn't it?

Wouldn't mind you lot recommending some things to say to this guy if he does bother his arse to ring me tomorrow.
Nothing that'll get me locked up though.

[Sako]

there is no way it looks like you had 'an off', the wear is located purely to that one area!

[mivster]

trading standards usually does the trick ive heard
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"I'd rather be riding my motorcycle thinking about God than sitting in church thinking about my motorcycle."

[nowhere.elysium]

It's just what that material does. I have no idea why manufacturers think it'd be tough enough for use on a bike. I bought a set of AlpineStars gloves, just before the BBQ last year, and this is what they look like now, after only summer use:
https://farm9.staticflickr.com/8162/7279135452_b751ac982b_z.jpg

It'll look really rough for the first few weeks, until the stuff that's loose comes off, at least. It'll start to settle down after a couple of months, but it's not exactly confidence-inspiring material.
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'10 SV650SF, '83 GS650GT (it lives!), Questionable DIY dash project, 3D Printer project, Lasercutter project

[DrDonnyBrago]

No way that looks like an off - an off would have a direction to the abrasion, i.e. like it had been combed from front to back, that is clearly from small movements in various directions (i.e. general use/wanking).

It just looks like the material is made from compacted overlying fibres that have pilled. Is it leather underneath?

[WannaBeDude]

Tbf to the gloves, nowhere grips his ..... Grips, like a baby chimp with vertigo. And that,s not riding a busa, that,s too much power on his monkey bike IMO.
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Jogging on, destination living.

[recman]

[J4mes]

Could you approach the manufacturer and see what they say?

[flat eric]

qb78, get yourself back to J&S and ask to see this guys boss. Then when you speak to his boss mention that you have trading standards number and you are ringing them when you get home. But mention that you wanted to give (them) J&S the chance to rectify the situation first, before going further.

Just say that you'd expect the gloves to at least last a summer.

I did think about you using the not fit for purpose reason, but they are still fit for purpose, albeit they are falling to bits before your very eyes. So unfortunately you can't go down that road.

What brand are the gloves and what did they cost, just out of interest.

I bought some cheapish summer gloves made by Lookwell and they have lasted me 6 years. Just had the one off while wearing them, and they are still fine.

Hope you have a result with J&S.
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There is always someone worse off than you !

[shereen]

I would say the gloves are of poor quality and you have a right to return them using your statutory rights.

https://whatconsumer.co.uk/do-shops-have-to-give-me-my-money-back/

https://whatconsumer.co.uk/how-do-you-measure-quality/
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[recman]

Thanks for all the advice people.
I'll get on to them tomorrow with some quotes from here.
I'm still unsure how I'm gonna get around this 'you've had an off' thing.
The only thing I can think of is to show them my bike and the rest of my gear which is all still mint.
Its a bit of a pain that its a 40 mile round trip.

[Walloper]

For the record, how much did you pay for those gloves?
£25?

You are entitled to a replacement as the wear looks much worse than just one weeks use.
It does look like you had an off though...




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[recman]

[Walloper]

[dungbug]

I got a pair of Spada gloves from Xmas (cost was £45), the sticking came apart on the index finger after a few weeks. Person that brought them for me as a gift hadn't kept the receipt, I'll buy a better pair when I'm riding a bigger bike.

Yours should have lasted alot more than they have
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[recman]

The irony here is that we have a Hein Gericke store quite close to us in Luton.

Also, Flitwick Motorcycles (where I bought my bike) is only about 12 and a half miles away (via some lovely twisty roads) but I just thought yeah, big store, loads of choice, get everything in one hit and maybe get a discount, which I did.

To be honest, the gloves seem well put together with decent knuckle protection and they're quite comfortable.
Its just a shame they don't look like they're gonna last.

[DrDonnyBrago]

No reason why you can't print out this thread - it shows the opinion of multiple unrelated people, shows how far reaching a poor decision can be and it has pictures of other, more expensive gloves of a similar material doing a similar thing.

[Rogerborg]

Frank Thomas is a J&S brand now, so they are the "manufacturer". If they won't stand behind their own products, that speaks volumes.

<Hetzer>Return them tied to a brick</Hetzer>.
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[recman]

Ok, spoke to the manager this morning mentioning the fact that I can prove I hadn't had an off due to lack of any signs of damage to either my bike or gear.
Mentioned trading standards and also the fact that I'd got several opinions of experienced bikers on the interweb but his stance remained the same.
I've emailed trading standards and enclosed a photo of the gloves.
Lets see what happens.

I'd really like to return them tied to a brick tied to the front of a Scania.

[shereen]

[Sload]

Got me thinking with this, bought some black BKS gloves a few months back from J&S in Brum, used probably less then 10 times but the stitching has come adrift between the index finger and thumb on the L/H glove. Is it actionable or am I stuffed?
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[recman]

I'd say if the stitching has come adrift its a straight forward return issue.

Trading Standards got back to me saying I've got to contact my local Citizens Advice.
Unfortunately, they don't deal with issues via email so I'm gonna have to visit in person.

I did pay with a visa card btw and I will look into the charge back thing.