Good customer service from Drift Innovation

[Irn-Bru]

You always read about bad experiences with companies, but rarely good ones.

Anyway, I owned my old HD170 Stealth unit for about 8 months and it was fine, but a week ago the clip that holds the battery in snapped. I contacted their support email and they apologised and said they'd replaced my old Stealth unit with the new HD one after I sent my old one back to them Received it today and it's a nice bit of kit, much smaller than the Stealth which was always my biggest gripe.
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KTM 990 SMT & Suzuki DR-Z 400 SM

[willis1337]

Blimey, that is very good of them. Sadly in the minority these days. Usual course of action would be:

1) You were using it wrong, you broke it, your problem.
2) The clip isn't made by us, contact the manufacturer of the clip (in Greece) for a replacment / refund.
3) No response.
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Current bike: KTM SD1290GT
Previous bike: BMW K1300S

[anthony_r6]

I'm just about to get one of their cameras actually, so this is re-assuring to hear.
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Ted : "Maybe he's agoraphobic."
Dougal : "Jack scared of fighting? I don't think so, Ted."

[.....]

On the subject of good sevice -

My Garmin GPS let moisture in from behind the screen. I then proceeded to bounce it along the road at about 60mph. They replaced in no quibbles in about 3 days despite it being a bit battered.