Are Almax usually this bad?

[illuminateTHE...]

Right I've been buying gear so i can get into biking, already got my CBT in the bag so no trolling on me please.
I bought/ordered all my gear on the same day. All have arrived except for the bloody almax chain/padlock which i ordered last month on the 25th. They have taken my £120 from my account including £8 for shipping, ridiculous. They also haven't replied to none of my email(S!)

Just wondering if any has faced similar problems?

[dansp1]

Had similar problems with Almax, think they are a bit chaotic but will come good in the end

[Nick 50]

Yeah they can be. I ordered a chain+lock+ground anchor. They said they were waiting on the ground anchor and took a few calls to get the chain+lock in the end.

I would ring them directly. Have the invoice/order number ready.
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Current Bikes: ZX7r 97 (Black Beauty), VFR400 NC24 (The banana)
Previous Bikes: Aprilia Tuono 03 (The Beast), CBR600f (97)
First bike: A GZ125 Lemon.......

[Noxious89123]

What's the issue? It's only been 1 week? They're not a huge company, give them another week atleast!

[WannaBeDude]

I would ring them directly.

And not make a moaning thread until after !!
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Jogging on, destination living.

[colicabcadam]

i have had a total of 4 chains from these, all ordered over the phone, arrived within 1-3 days

call them, have you done that ?
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[Nope.]

[colicabcadam]

oh shit, he means 25th july ? not june ?

mate they weigh a ton, if you want speedy delivery on an item of that weight you need to shed out £25 !!!!
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[Noxious89123]

Well the OP's post was today on the 1st August, so I'd take last month to be July, not June? Unless OP forgot we're now in August.
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'06 Honda CBR125RW-6 ~ '00 Honda CBR600F-Y ~ '07 Honda CBR600RR-7 ~ Bikeless
'53 Ford Ka 1.3 ~ '03 Vauxhall Astra SRi 1.8 ~ '52 Vauxhall Astra SRi 2.2 ~ '53 Vauxhall Astra GSi

[illuminateTHE...]

[Noxious89123]

Fair point, but I'd still give them a phone call before slagging them off. How can a company be expected to fix the problem before they are made aware of it? It is a bit pants that they haven't responded to your email, but that just means that it may not have been read, so the above still applies; Give them a chance to rectify the problem.

I would normally argue the point that you've paid for next day delivery, but lost out on the benefit of this by the item being posted out late. I find alot of retailers will happily refund the postage costs in this situation to keep you happy.

Remember, always be polite and understanding. No one likes to deal with an asshole, even if you are in the right.

Note: Not saying you are being an asshole, just that you should make sure you're polite if/when you do manage to make contact with them.
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'06 Honda CBR125RW-6 ~ '00 Honda CBR600F-Y ~ '07 Honda CBR600RR-7 ~ Bikeless
'53 Ford Ka 1.3 ~ '03 Vauxhall Astra SRi 1.8 ~ '52 Vauxhall Astra SRi 2.2 ~ '53 Vauxhall Astra GSi

[Marmalade]

ebay has caused this.

I ordered it yesterday at 1pm and it didn't arrive today, NEGATIVE

Mail order can take up to 21 days, royal mail don't say things are late until 15 days and you are most likely not the only person to have ordered last week so it could take a couple of days to get it picked, packed and sent out.

No bike but you need a lock for it by yesterday, at the latest.
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[MinhDinh]

Almax are very good to talk to and have great products, but they seemed like a small family type company when I spoke to them a few times in the past.
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Hit the G spot.

[Aperf]

[Bubbs]

[st3v3]

[Rogerborg]

They shouldn't be charging him until they've allocated his stock. They promise next day delivery. So while the solution is to call them, OP is bang within his rights to have a good old moan. Why? Because...

https://cdn.memegenerator.net/instances/400x/24320664.jpg
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[Andy_Pagin]

Everyone expects to get everything instantly nowadays Go back to the 1970s and anything you mail ordered had an 'allow 30 days for delivery' clause.

Yes Almax aren't fast, but the product is worth the wait. When mine arrived the invoice had 'sorry for the delay' hand written on it.
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[illuminateTHE...]

[Aperf]

Have you phoned them yet?
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CRF450R supermoto, Husaberg 650 supermoto, Triumph Street Triple R

[c_dug]

If the area is that bad you best have something pretty solid to chain it to too! What bike out of interest?
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I am a bellend, I am a man of constant sorrow, I am a gummy bear, I am a rock.

[illuminateTHE...]

Called them basically they told me they took my money but haven't done anything else because of the Olympics, this didn't stop amazon/ghostbikes delivery's.
The guy on the phone then went on to tell me that my chain would be to small "Almax Immobiliser Series III + Squire SS65CS Stronghold Lock", that i would have to pay another £35 from a chain suitable for a bicycle to a chain suitable for a chain suitable for a motorbike. :S.

Anyway guy said he would call me back.

[c_dug]

In fairness mine (Motrax not Almax) is 1.5 meters and is useless unless you can get the wheel within 6 inches of whatever you want to chain it to. I would recommend 2 meters.
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I am a bellend, I am a man of constant sorrow, I am a gummy bear, I am a rock.

[illuminateTHE...]

To think i could get a oxford XL chain/padlock for £70 across the road. Are they any good, may have to cancel my almax order if it goes pass a certain date. As the seller of my mototrcycle will only hold the bike for a week, if it surpasses a week he will take my deposit.

[c_dug]

To be honest I would stick with the Almax, based on the well known youtube video and also various reviews they are generally considered the best.
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I am a bellend, I am a man of constant sorrow, I am a gummy bear, I am a rock.