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Which Insurer out of these will not be a pain in the ass?

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Shinigami
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PostPosted: 11:27 - 14 Aug 2012    Post subject: Which Insurer out of these will not be a pain in the ass? Reply with quote

Just been looking at some quotes for my first big bike (actual bike not decided yet, just did it based on a cb500)

Just wondered which of these I should avoid like the plague?

Swinton Bike
Express Insurance
The Green Insurance COmpany
Kwik Fit insurance
The policy shop
rampdale
h&r insurance

all roughly the same premium (<150 quid) fully comp.

I've heard swinton might be a pain in the ass from passing comments on here?

any help appreciated!
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MarJay
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PostPosted: 11:32 - 14 Aug 2012    Post subject: Reply with quote

Pick the bike first, as price is always the overriding factor. Some insurance companies can be much much cheaper than others on certain bikes.
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iooi
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PostPosted: 11:34 - 14 Aug 2012    Post subject: Reply with quote

You will find horror stories on every insurance BROKER.... As that is all your list. NOT insurance companies. Thumbs Up

Just pick whichever gives you the best deal.
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arry
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PostPosted: 11:39 - 14 Aug 2012    Post subject: Reply with quote

None of them are actually insurance companies, they're all intermediaries - you should also take notice of the underwriter who will actually be insuring you, as that's just as critical, if not more so - and 110% more so if you have an accident / theft.

Out of the intermediaries you've listed I've used Swinton and didn't have a problem until I swapped bikes mid term and the terms weren't favourable, nor were the cancellation charges - but I knew that before I swapped bikes, because when I took the policy out I read all of the intermediary's terms of business and understood the implications.

I'm also now with Policy Shop and, TBH, my experience of them hasn't been that swell. The quote I got online was to include pillion passengers and the bike is a sports touring bike. When I called them to see if the underwriter they were placing me with allowed riding other bikes they went through my quote again 'to save me money' and said 'and the bike seats one person?' - to which I replied no, it seats 2 - it'd be a funny sports touring bike that's insured for pillion riders if it didn't. 'As the bike has 2 seats the price has increased to xxx'. Effectively they ended up agreeing to waive their policy fee to offset the difference as otherwise I'd not take the policy out. They were significantly cheaper than the rest, though.

Kwik Fit are generally decent TBH, for what they are.

Not used or had any dealings with the others
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Shinigami
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PostPosted: 11:50 - 14 Aug 2012    Post subject: Reply with quote

cheers for the heads up, only been riding for just under a year so was just getting some ideas really.

done it with cb500 and a bandit and difference is neglagable and these are some of the bikes i was looking at price wise
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Teflon-Mike
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PostPosted: 12:07 - 14 Aug 2012    Post subject: Reply with quote

They are Insurance Companies, in as much as they are a 'Company' that is in the business of Selling Insurance.

If we want to be pedantic, they are Insurance 'Brokers', who retail 'Insurance - Policies' ... to you and I, Joe Public in the street.

Bit like buying a bag of crisps.... people you buy it from is a retailer... might be made by the same company that sell it, but more likely made for the company that sells it, or is a brand-name in its own right.

Like the bag of crisps, there many be many 'Insurance Companies' in the supply chain, who re-package or resell the policy you buy in the market-place, but ultimately the 'Policy-Provider' is selling a contract that is 'Under-Written' by 'some-one' or a 'syndicate' of people who are 'Names' who BASICALLY agreed to stand 'guarantor', to the policy provider, in return for a fee.

However, the 'names' generally 'defray' the risk, by 'under-writing' many hundreds of policies in one go, on an annual basis with a policy-provider, who basically bags up, maybe 1000 individual policies; and manages the revenue from them, on principle that MOST of the time, they will get more income from policy sales than they will pay out in policy claims, and only at the end of the financial year, do they go back to the under-writers, either paying them their fee, or asking them to honor the losses.

So, when you buy a Policy from say Swinton, chances are you will get a policy that says its issued by 'Equity Red Star', and THAT will say 'Under Written at Lloyds of London'

Chances are, if you got a quote from Benets or ASDA on-line, you'd be buying a policy provided by Equity-Red-Star also... BUT may not be underwritten by the same Lloyds syndicate.
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Aff
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PostPosted: 12:17 - 14 Aug 2012    Post subject: Reply with quote

I've had a pretty bad time recently with Express Insurance.
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hellkat
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PostPosted: 12:26 - 14 Aug 2012    Post subject: Reply with quote

Anybody to do with insurance is a pain in the arse.
Everybody wants you to pay them.
Nobody wants to pay you out.
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jb329
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PostPosted: 12:52 - 14 Aug 2012    Post subject: Reply with quote

They're all just after your money, so they'll all screw you if they can.
I had loads of shit with Swinton but Bennets have been fine.
Many people will tell you that Bennets are terrible but that's life.
As a rule though, it's the admin charges that they really sting you with.
Bennets are up front about it and say from the outset, that if you change your details ie, move house, pass a test, get points, change your bike or such like, they want more money.
This includes cancelling you policy and as the charges are between 25 + 50 quid, it can work out that if you cancel your policy you owe them money when you thought you'd be getting a refund.
Other brokers do the same and many charge even more but it's hidden in the small print, so you don't find out until you phone up to tell them that you've swapped your 1400cc street racer for 350cc thumper and they say that although the premium is less, once they've added their rip-off fee, you owe them 50 quid!!

The other common kick in the nuts is the small print regarding theft.
If you have cover for theft, you tend to assume that if your bike goes missing in the night, you will get some money from your insurance.
Right????

WRONG!!!!
Every policy I have ever seen contains the same get out clause somewhere.
Basically, if your bike is not locked up inside a brick built garage, with a metal door, you wont be covered.
You can argue all you like about how you filled in details of where the bike is kept at night and that you told them that it was just chained to drain pipe in front of your house, so they should not have accepted your application for 600 quids worth of fully comp instead of 60 quid for plain old third party (which is just about all you get anyway when you factor in the access charges) but you'll still be screwed!!
I look for the cheapest quote, apart from Swintons and tend to go with that.
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TheDonUK
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PostPosted: 15:12 - 14 Aug 2012    Post subject: Reply with quote

Swinton and MCE are dire,

Aquote used to be okay, but are bad around renewals time
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StormCrow
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PostPosted: 15:23 - 14 Aug 2012    Post subject: Reply with quote

Also make sure that you get everything you want on the policy the first time around.

When I insured my GPZ, I didn't have any rear foot pegs as I didn't plan on carrying pillions. When they asked if I required pillion cover, I told them that I didn't.

Fast forward 4 months, the need to carry pillions necessitated me welding the pegs back on. Called Carole Nash, asked about adding pillion. "Yep, £37 to add to the policy".

When they sent the documents through, £35 of the charge was for admin fees - leaving £1.96 as the 'top up'. Evil or Very Mad

Not best impressed, but then again I should have asked for it the first time around, and they do make their charges reasonably clear.

Still - £35 to tick one box on a computer and email me a form - fucking ridiculous. Thumbs Down
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Nick 50
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PostPosted: 16:15 - 14 Aug 2012    Post subject: Reply with quote

£150 FC ................. jammy bugger Confused Guess it helps living in posh part of town Laughing

Any reason why a CB500 out of interest?
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P.
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PostPosted: 16:20 - 14 Aug 2012    Post subject: Reply with quote

H&R are ok really.

I'm on good terms with them, provide all the info they need, they give me cheap cover.

Friend on the other hand, 33hp.. need all forms of paperwork etc etc...so he is finding it hassle!
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EazyDuz
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PostPosted: 16:33 - 14 Aug 2012    Post subject: Reply with quote

1. Select the cheapest quotes.
2. Read fine print
3. Make sure you have filled it in right and added everything you need (gear cover, pillion cover etc).
4. Buy insurance.

If you ever make a claim, its gonna be a ballache whoever you are with, so dont crash
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metalangel
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PostPosted: 16:47 - 14 Aug 2012    Post subject: Reply with quote

Swinton are obnoxious cunts who'll never leave you alone, calling and emailing you. They were fairly okay for my bike, but my dad had car and house with them and found them nightmarish to deal with.

H&R I had a year or two ago for bike and they were pretty decent.
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arry
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PostPosted: 22:00 - 14 Aug 2012    Post subject: Reply with quote

This may sound as if I'm having a pop at you, and I'm sorry for that - I'm not, but I get this a lot and it really annoys me.

jb329 wrote:

The other common kick in the nuts is the small print regarding theft.


Why do people insist on calling it small print when it's never small. Neither is it hidden - it's either an endorsement to the policy which will be printed on the schedule clear as daylight or it'll be within the policy wording under straight forward plain English 'what's not covered'. There's nothing small about it, nothing hidden, nothing mystical and written in Hebrew. All you have to do is read.

You get 14 days to cool off on the policy if it doesn't meet your requirements, and once in a while you could actually enquire about insurance I dunno, maybe a week before you actually need it, and then you could have all the relevant documents sent to you - so you could even check them before the inception date. I dunno, in this day and age, you could even download the documents for your perusal before even engaging in the quotation process..... So all of this leads me onto;

Quote:
If you have cover for theft, you tend to assume


No, no you fucking don't, you READ and make sure that you've got what you need. It's not difficult. People moan like shit about paying £300 for their insurance and can't even be arsed to read what it is they're getting. It's like going out to buy a TV without assistance or knowledge, picking the cheapest one, getting home and finding out it's only 720i not 1080p, and making out it's someone else's fault you've not bothered your ass to read the specs.

Quote:
that if your bike goes missing in the night, you will get some money from your insurance.
Right????

WRONG!!!!
Every policy I have ever seen contains the same get out clause somewhere.
Basically, if your bike is not locked up inside a brick built garage, with a metal door, you wont be covered.


Funny that, because every policy I've ever seen (and unsurprisingly I've seen a lot of them) doesn't have get out clauses it has exclusions limitations and conditions, all of which are written in plain English. My policy has a garaging condition on it because I was given a premium discount on the grounds that I have a garage. It states quite clearly:
Endorsements Applying - Garaging
The Underwriters will not pay any claim for loss or damage to the insured motorcycle when it is parked at the insured's place of residence and/or the declared garaging address unless the motorcycle is kept in a locked garage. Garage is defined as a permanent enclosed four-sided structure comprising of brick, stone, steel or concrete sides with a roof and a securable door entrance which is your private property.

I accepted the endorsement because I never park my bike outside. I could get the endorsement removed if I paid an additional premium. My choice, one I understand and took on because it fits my circumstances.

Quote:
You can argue all you like about how you filled in details of where the bike is kept at night and that you told them that it was just chained to drain pipe in front of your house, so they should not have accepted your application for 600 quids worth of fully comp instead of 60 quid for plain old third party (which is just about all you get anyway when you factor in the access charges) but you'll still be screwed!!


If you'd read your policy documents then you could have sent them packing. And as for arguing and not getting anywhere - actually, the FOS tend to be so much more on the side of the customer than the insurer that it's almost a joke - for example; let me pick holes the way they would about the endorsement above - it's an unfair contract condition because:
1) They will not pay for a claim when it isn't parked in my garage if it's at my address - bearing in mind I have fully comprehensive cover, accidental damage is insured, as is full road risks - so me having an accident out in the street on my doorstep whilst riding round to the garage wouldn't be covered. Ambiguous, therefore, unfair.
2) Garage is described as permanent enclosed - can't be permanently enclosed if it's got a door that opens.
3) Brick stone steel or concrete sides with a roof - ergo it could be brick built with no roof as only concrete sides need a roof in order to qualify for the definition

This is why I write my own policy wordings - so morons can't fuck it up for me.
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Tomzo47
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PostPosted: 22:16 - 14 Aug 2012    Post subject: Reply with quote

skipped to end of thread to post so sorry if its already been said, but don't fall for shiny extras. How much is breakdown cover/helmet and leathers cover/riding other bikes etc worth to you? It would have cost me over what I paid for most of my riding gear for it to be covered and as I'm restricted the only bikes I can ride are under 33bhp anyway, and was £100 cheaper without riding other bikes. Plus ring up everywhere, and bullshit, they don't know how much other companies offer "whats that, Ebike offer it at £800? Well we can do £750" etc...
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Slacker24seve...
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PostPosted: 22:17 - 14 Aug 2012    Post subject: Reply with quote

Swinton were shit for cancellations and changing bikes.

Express nearly cancelled my insurance, despite me sending copies of my licence three times. In the end I scanned it and emailed it; a jpeg wasn't good enough the first time so I had to do it again as a PDF. arseholes.
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Shinigami
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PostPosted: 12:32 - 15 Aug 2012    Post subject: Reply with quote

Cheers for the help all!

Swinton was cheapest (125 quid for fully comp on a bandit) but sounds like they're the worst of the bunch.

Again was just for general info as looking about for WHEN i pass my test in sep.
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jb329
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PostPosted: 14:55 - 15 Aug 2012    Post subject: Reply with quote

arry wrote:
This may sound as if I'm having a pop at you, and I'm sorry for that - I'm not, but I get this a lot and it really annoys me.

Well you sound like an insurance broker to me!!
Your whole argument is bollocks as far as I'm concerned because you know, I know and every insurance broker in the world knows that people just don't sit down and read through 30 odd pages of a policy document.
Just like the brokers make assumptions regarding their victims/customers, people make assumptions about insurance cover.

Now when I fill out a form and state clearly that I want fully comprehensive insurance for a motorcycle that is kept at my address, locked up in the garden, outside, I assume that if the broker takes my money they have accepted what I have told them and have agreed to cover me, comprehensively!!

I don't think that I have to dredge through page after page of a document to find that I'm only covered if the bike is in a garage.

I told them it's kept outside so I should have been told that there is no cover for theft. Simples!!

FYI
I do check the policy document and I have learnt over the years that they are all very similar and all have the same clauses in them to catch out the unwary and to get out of paying out when a genuine customer thinks they are covered but then finds out they're not because of what is written on page 23 of their rip off policy document!

If insurance is not just one great big con, how come I can be quoted between 86 quid 892 quid, for the same conditions????
How can 3rd party insurance be more expensive than full comprehensive??

Carole Nash quoted me £220
Swintons £126
Bennets £129
More Than £309
All for the exact same policy from Highway Insurance.
The actual cost from Highway was £106. All the rest was brokers fees (rip off charges)!!!

These are things that I feel any new biker should be warned about before they go looking at any insurance quotes.
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arry
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PostPosted: 15:55 - 15 Aug 2012    Post subject: Reply with quote

jb329 wrote:

Well you sound like an insurance broker to me!!
Your whole argument is bollocks as far as I'm concerned because you know, I know and every insurance broker in the world knows that people just don't sit down and read through 30 odd pages of a policy document..


Well you're wrong, I'm not. If people don't read their policy documents then that's their prerogative - just like it's my prerogative to say to them not to whinge like a little old bitch when they're not covered for something they want to be covered for.

Anyway, just for you, here's a key facts document for my insurer, found easily online in less than 20 seconds - noting the garaging condition, and other significant exclusions, to save me the bother of going through to page 23 of my policy booklet Laughing

https://www.kgminsurance.co.uk/files/documents/key-facts/motorcycle-v5.pdf

Just for reference also, the whole policy document is only 27 pages, of which the actual policy starts on page 7, so that's 20 pages, not 30, or any odd Wink

Amazing how easy they make things for customers nowadays, isn't it?
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jb329
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PostPosted: 18:24 - 15 Aug 2012    Post subject: Reply with quote

So you post a document that shows a "SUMMARY OF COVER – 12 MONTH CONTRACT " which contains the following two statements.

Loss of or damage to your motorcycle caused by Accidental Damage, Malicious Damage or Vandalism

Loss of or damage to your motorcycle caused by Fire, Theft or attempted Theft

Both of these are shown as covered under comprehensive insurance.
Nowhere does it mention garages.
That summary is misleading and should be illegal.

We do not all have the time and are not all so sad that we will sit and read through 30 odd pages ("policy document is only 27 pages" but it does come with at least a covering letter and a few other bits that will take it over 30) and we should be able to trust the summary.
You may get a hard on when you are being screwed by brokers!
The rest of us don't so as long as the rip off culture is allowed to flourish, folk will continue "whinge like a little old bitch" and I will carry on warning them of the rip off's and cons that are being used!

There is also the following in your document.

Please note that an endorsement may apply to the policy regarding the storage of your motorcycle whilst at the declared parking
address. If your policy schedule contains such an endorsement and it is not complied with then this policy will not cover your
motorcycle for any loss or damage. Your Broker will be able to advise you whether this endorsement will apply.


Now I would take that to mean that the broker is expected, by the underwriter, to actually warn me if my cover is void without the said garage even existing!!
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arry
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PostPosted: 21:28 - 15 Aug 2012    Post subject: Reply with quote

I can't believe how difficult you're finding this.

jb329 wrote:
So you post a document that shows a "SUMMARY OF COVER – 12 MONTH CONTRACT " which contains the following two statements.

Loss of or damage to your motorcycle caused by Accidental Damage, Malicious Damage or Vandalism

Loss of or damage to your motorcycle caused by Fire, Theft or attempted Theft

Both of these are shown as covered under comprehensive insurance.
Nowhere does it mention garages.
That summary is misleading and should be illegal.


It's a SUMMARY of cover, not a policy booklet. My point was that even in the summary it mentions that a garaging clause may be applied, so it's not really that hidden at all, is it.

Quote:
We do not all have the time and are not all so sad that we will sit and read through 30 odd pages ("policy document is only 27 pages" but it does come with at least a covering letter and a few other bits that will take it over 30) and we should be able to trust the summary.


And you can trust the summary; it details the cover, then right underneath that it details significant conditions, limitations and exclusions, all in words of plain English. Seriously, is it really that difficult to read 2 pages?!

Quote:
You may get a hard on when you are being screwed by brokers!
The rest of us don't so as long as the rip off culture is allowed to flourish, folk will continue "whinge like a little old bitch" and I will carry on warning them of the rip off's and cons that are being used!


I don't get a hard on when being screwed by brokers, because I don't get screwed by them. It's quite simple really. A grasp of English, a little common sense, and the ability to read 2 simply laid out pages of basic information about my purchase and I'm away. Are you seriously telling me it's that difficult?

Quote:
There is also the following in your document.

Please note that an endorsement may apply to the policy regarding the storage of your motorcycle whilst at the declared parking
address. If your policy schedule contains such an endorsement and it is not complied with then this policy will not cover your
motorcycle for any loss or damage. Your Broker will be able to advise you whether this endorsement will apply.


Now I would take that to mean that the broker is expected, by the underwriter, to actually warn me if my cover is void without the said garage even existing!!


That's right, it's conveniently under the heading of GARAGING, just to make it even clearer, so it stands out, you know - sort of begging to be read, really. It says IF YOUR POLICY SCHEDULE CONTAINS..... , hmm, policy schedule - oh yeah, there it is, right on page one, slap bang in middle of page:
ENDORSEMENTS APPLYING - Garaging

Strangely enough, this is your broker's way of telling you that there's an endorsement applying to your policy, you know, the use of the terminology ENDORSEMENTS APPLYING, sort of gives it away Laughing You get 14 days to read it, so that's probably just about enough time...

It's just not difficult.
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johnsmith222
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PostPosted: 21:32 - 15 Aug 2012    Post subject: Reply with quote

Aff wrote:
I've had a pretty bad time recently with Express Insurance.


Seconded.

Very nearly cancelled my insurance as they wouldn't give me an extra week to provide my photocard (was waiting for a replacement from DVLA).

It took printscreening them contradicting themselves (not in email, on the actual website) for them to back down.
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Suntan Sid
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PostPosted: 22:07 - 15 Aug 2012    Post subject: Reply with quote

The bottom line is, they, the insurers, want our money asap., but when it comes to paying out they will try every trick in the book, legal or otherwise, to withhold the payment.

It's always been like that and will continue that way.

I'll give you an example, some years ago I had a bike stolen, they initially offered me less than a third of the market value. The reason they gave was that the bike wasn't MOT'd, SO FCUKIN' WHAT?
Eventually I got paid out 85% of it's market value.

What I learnt from that experience, was that the insurers were quite prepared to lie to you, (there was no mention of MOT's in the policy), and even when presented with evidence they were quite happy to defraud me out of the money that I was entitled to.

So please don't tell me what wonderful chaps the insurers are, it's a legalised racket, run by a bunch of shysters!
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