Issues with Car Main Dealer, Consumer advice boffins wanted!

[herulach]

I've just taken delivery (last friday) of a one year old ex demo C30. I'm having a couple of issues with the (franchise) dealer.

I paid them £300 to fit parking sensors, they have, but they've completely botched it. Bumper hasn't been refitted correctly, bits of interior trim missing/not replaced correctly. As a result of this I've been doing a bit of reading up on the kit, and it's pretty obvious they haven't fitted an actual volvo part. The volvo accessories website (complete with handy fitting instructions) clearly states you should be able to turn them off from the in car comp and that the radio should mute when they come on. Neither of those happens, the sensors are also visually different (they have a stonking great black ring round them) to the factory ones, and they've had the centre console off which isn't needed (the volvo loom is prewired for them)

On a completely separate note they've replaced the front (12k old) Conti Sport Contacts which were on when I saw it with Landsail Ls988 chinese efforts. This wasn't pointed out at collection. They claim this is because the originals were too worn to go out an approved car (which have to have 3.6mm of tread). They seem to expect me to suck them off with joy over the fact that they're new tyres rather than complain that they're shit and I'd rather have the half worn conti's back.

I've asked them to remove the sensors and refit volvo ones - I've also asked them to put equivalent performance tyres on. This doesn't seem unreasonable to me, but I'm not sure of my actual rights. I know theres a lot of knowledgeable folk on here who probably do.
Edit: I should add they haven't flatly refused to do any of the above, but considering the sales manager spent 20 minutes on the phone trying to tell me the tyres were equivalent quality I think I'm going to have to argue about it.

tldr; Main Dealer charged main dealer prices to fit chinese parts without telling me - can I demand proper ones.
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YBR 125>FZS600

[Polarbear]

I presume your wife/gf is going to drive it (parking sensors )

Other than that sarcastic comment, then yes, I would be miffed too, but what your rights are if you didn't stipulate what sensors you wanted fitting, i don't know.

As in, Heated grips on my Tiger from Triumph are £130. From Oxford £60. If my dealers says he will fit grips for £80, should I expect them to be Triumph ones without having it in writing.
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Triumph Trophy Launch Edition

[owl10]

Hmm difficult one.

I thnk you should be able to say that they should refit the bumper properly, clearly, though fitting the correct sensors might be another issue.

To me, If youve bought a volvo, from a volvo dealer and asked them to fit volvo parking sensors then it is reasonable to assume they will do what is stated in the volvo manual. I would haazzard a guess if it doesnt you can return the car as not being fit for purpose.

With the tyres, well, if they have not told you about this previously then I think you could refuse to take the car as they have effectively changed the contract - they've changed the thing that you thought you were buying - though this might be difficult as trying explaining the advantages of a prt worn conti over a new lilong ditchfinder to a solicitor / court will prove very difficult.

They will also say that as you have taken the car you are obviously happy with the work - I know its no use now but if ever something happens, at a dealer like this just refuse to pay and refuse to take the car.

No help at all im afraid
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DanceLikeAMonkey says: "An infinte amount of web pages available
Yet I still end up reading crap like that"

[herulach]

[Richy CB1000]

Volvo main dealer... take it back they should do the stuff for free. Apart from the consumer points there's the image they're getting ie you are already disatisfied and posting here.

Ford tried it with my 10k Fiesta purchase for business, replaced front tyres with some Nylon type things, rears were a decent Turanza Bridgestone which I quite liked.

They also had put their name stickers in the window and on the number plates.

I refused to take delivery, rejected it there and then, until Bridgestones were fitted and the logo's removed as I am not being paid to advertise their dealership unless they would like to come to an arrangement say £500 for two years?

All was done and collected the following morning.

[Chalky.]

In all honesty, I'd reject it.

Sounds like a shoddy outfit - go to a different dealer.

God knows what will happen if you have problems down the line if it's already this bad...

[0l0dom0l0]

This is completely retarded.

So, with all the ahhh fuck we can't make any money as a car dealer any more because no one wants to buy cars, what we'll do is sell one and then piss the customer off so much he wants to send it back and probably won't ever buy from us again.... morons.

Send the thing back, tell them you want your money back or it fixing properly. If you weren't told by them or they have it in writing that they're changing the bits (especially the tyres) then they have no right to change them.

Yes I can understand their point in the tyre aspect, but they should be replaced with equivalents and you should 100% have been told they were going to do it.

Just kick up a fuss, these people need to learn that they can't get away with this sort of behaviour and it doesn't help them in the long term (ie going to back to buy another car).

Make sure you take pictures of the bumper, and also see if you can find pictures of the car with the old tyres on in case you need to fight it.
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CBT Passed: 30/08/2009, Theory Passed: 31/08/2010, Mod 1 Passed: 6/9/2010, Mod 2 Passed: 13/09/2010. Restriction ended 13/09/2012.

Bikes: 2007 Derbi GPR 50, 1998 Yamaha Fazer 600 (written off), 2002 Yamaha Fazer 600, 1994 CBR 600F, 2003 Triumph Daytona 600, Kawasaki ZX6R J1.....Current: 2006 Yamaha FZ6, 1998 Suzuki TL1000R and a Honda VFR 400 NC30.

[tbourner]

I agree with everyone, but I'd just like to say my continental sport contact 2 tyres only lasted 11k miles!!!

Seeing as they're a Volvo dealer you should just go back and say you want the colour coded official parking sensors as was agreed and paid for, you want the console controls to work properly and you want known brand tyres (maybe with a list like conti,michelin,etc). If they can't do this at their own cost you suggest the item you received is not the item you paid for and therefore you want a full refund.
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Trev, now a biker?
Looking for first big bike.

[P.]

[herulach]

Thanks for all the input, In a fit of amazingness, I rang up today to chase them, spoke to the dealer principle and within an hour had an appointment to take the car back for official sensors fitting, tyres replacing with sport contacts and all the trim refitting/replacing.

What will happen when they go to fit them and realise the volvo sensors are a couple of mil smaller than the chinese ones so it'll need a new bumper I don't know.

So, +1 for not getting too excited till you've spoken to the boss, and also to volvo, for including detailed descriptions of what their aftermarket kits do on their website. Its definitely going somewhere else for servicing though.
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YBR 125>FZS600

[0l0dom0l0]

[JP7]

[herulach]