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| Handsome |
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 Handsome World Chat Champion

Joined: 30 Dec 2005 Karma :  
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| multijoy |
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 multijoy World Chat Champion

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| Handsome |
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 Handsome World Chat Champion

Joined: 30 Dec 2005 Karma :  
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| Supermoto_Fan |
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 Supermoto_Fan World Chat Champion

Joined: 10 Jun 2012 Karma :   
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 Posted: 22:52 - 09 Dec 2012 Post subject: |
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What have you got too lose by just enquiring and showing interest?
You will be able to tell alot about the dealers if you so this during conversation I imagine!
Perhaps that's why you keep missing bikes
Good luck  ____________________ Yamaha MT-09 - Triple powerrrr |
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| Handsome |
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 Handsome World Chat Champion

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| Supermoto_Fan |
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 Supermoto_Fan World Chat Champion

Joined: 10 Jun 2012 Karma :   
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 Posted: 23:13 - 09 Dec 2012 Post subject: |
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If its been there that long I am sure they will be glad to see it go and have the money instead of it tied up in the bike, I would say go in there, if they seem to have decent attitude, show interest and make lower offer than asking price by a couple of hundred and go from there?
Just my two cents  ____________________ Yamaha MT-09 - Triple powerrrr |
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| Frost |
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 Frost World Chat Champion

Joined: 26 May 2004 Karma :  
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 Posted: 00:08 - 10 Dec 2012 Post subject: |
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| Polarbear |
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 Polarbear Super Spammer

Joined: 24 Feb 2007 Karma :  
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 Posted: 00:57 - 10 Dec 2012 Post subject: |
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I don't know about bike sales but their accessories department has always been good. They advertise on ebay and if you go into their store and buy something from them and say about their ebay prices they will always sell it to you for the same money.
Good for buying helmets as you can try it on and not feel guilty for walking out and buying on line.
They get a reasonable from my dealings with them. ____________________ Triumph Trophy Launch Edition |
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| numpty2 |
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 numpty2 Trackday Trickster
Joined: 08 Dec 2011 Karma :   
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| Gavin Nightingale |
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 Gavin Nightingale L Plate Warrior
Joined: 26 Dec 2012 Karma :  
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| Ichy |
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 Ichy World Chat Champion

Joined: 15 Jul 2005 Karma :     
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 Posted: 13:28 - 27 Dec 2012 Post subject: |
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Touchy! They are just opinions. I have to agree that they should be backed up with information.
Personally I've used them twice through Ebay and they have always given a good service. I've never been to the shop so cannot comment. ____________________ https://www.metacafe.com/watch/1972097/how_to_behave_on_a_forum/ |
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| pooley_99 |
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 pooley_99 Nitrous Nuisance

Joined: 11 Sep 2011 Karma :     
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 Posted: 14:29 - 27 Dec 2012 Post subject: |
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i think that bike (and car) dealers who deal in USED bikes (vehicles), are sometimes going to have gooderns, and sometimes not so gooderns. - It's the nature of their trade. -
The problem for the dealers is that when a stinker comes along its much more memorable than someone who gets an absolute peach. Tthe person who ends up with the stinkers is going to make a lot more noise about their purchase than the other. Thus giving them a bad and possibly unjust reputation.
I've never dealt with said seller, but personally I think dealers get an unfair shout and I normally give them the benefit of the doubt and judge completely on first impressions/instinct and how I am dealt with on the day.
Second hand bikes are exactly that - second hand - and you need to do your own homework and checks. If it looks and rides great and has a good bit of history with it you'll be onto a winner. I think mileage is unimportant and history is 10X more so. But thats just my opinion.  ____________________ CBR 900RR Fireblade |
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| TomGT |
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 TomGT Spanner Monkey

Joined: 22 Apr 2012 Karma :     
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| Alpha-9 |
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 Alpha-9 Super Spammer

Joined: 19 Jan 2012 Karma :  
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 Posted: 14:46 - 27 Dec 2012 Post subject: Re: Nightingales Motorcycles, Rugby |
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| Gavin Nightingale wrote: | Hi. I don't normally comment on forums like this because the amount of bad advice and misinformation can be overwhelming, but I can't stand by and have my company slandered for no good reason. Both Polarbear and Supermoto_Fan have given good advice. Frost, on the other hand says to avoid, but doesn't give a reason for this. As for having a bad reputation for customer service, well that's just not true. We have been in business for over 40 years with hundreds of repeat customers who come back time and time again. We have feedback on ebay numbering more than 62,000 with 99.8% of customers giving positive feedback. You can't please all of the people all of the time, especially the numptys who abuse their bikes and expect to get everything repaired under warranty. I'd strongly suggest that Handsome gives me a call when we re-open on 2nd January. He can then make his own mind up. |
Once again, someone has asked for opinions about a particular dealer and the dealer has come on here and made themselves look 1000% times worse, this is about the 3rd time I've seen it happen on here.
Protip: Want good reputation? Don't reply on forums if you can help it, especially if you're going to have an attitude about you
I personally had no opinion on them, now I have a negative one
Good work customer service team! ____________________ Fzr-600 1999 |
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| Walloper |
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 Walloper Super Spammer

Joined: 24 Feb 2005 Karma :   
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 Posted: 16:11 - 27 Dec 2012 Post subject: Re: Nightingales Motorcycles, Rugby |
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| Alpha-9 wrote: | | Gavin Nightingale wrote: | Hi. I don't normally comment on forums like this because the amount of bad advice and misinformation can be overwhelming, but I can't stand by and have my company slandered for no good reason. Both Polarbear and Supermoto_Fan have given good advice. Frost, on the other hand says to avoid, but doesn't give a reason for this. As for having a bad reputation for customer service, well that's just not true. We have been in business for over 40 years with hundreds of repeat customers who come back time and time again. We have feedback on ebay numbering more than 62,000 with 99.8% of customers giving positive feedback. You can't please all of the people all of the time, especially the numptys who abuse their bikes and expect to get everything repaired under warranty. I'd strongly suggest that Handsome gives me a call when we re-open on 2nd January. He can then make his own mind up. |
Once again, someone has asked for opinions about a particular dealer and the dealer has come on here and made themselves look 1000% times worse, this is about the 3rd time I've seen it happen on here.
Protip: Want good reputation? Don't reply on forums if you can help it, especially if you're going to have an attitude about you
I personally had no opinion on them, now I have a negative one
Good work customer service team! |
Nothing wrong with Nightingales' reply.
I would comment on a forum and even litigate if I thought it was necessary to protect my livelihood (and the others who work for the company).
For someone to spout nonsense (based on a gut feeling) about a retailer or service is not fair.
As has been advised, the OP only needs to pop in to see the beast and decide if he is comfortable buying a machine off Nightingales or not.
If he doesn't buy a bike he might still get a free coffee and a natter.
If I didn't get a free coffee and a natter then I'd think twice about buying a bike off them.  ____________________ W-ireless A-rtificial L-ifeform L-imited to O-bservation P-eacekeeping and E-fficient R-epair |
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| Alpha-9 |
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 Alpha-9 Super Spammer

Joined: 19 Jan 2012 Karma :  
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 Posted: 16:37 - 27 Dec 2012 Post subject: Re: Nightingales Motorcycles, Rugby |
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Nothing wrong with Nightingales' reply.
I would comment on a forum and even litigate if I thought it was necessary to protect my livelihood (and the others who work for the company).
For someone to spout nonsense (based on a gut feeling) about a retailer or service is not fair.
As has been advised, the OP only needs to pop in to see the beast and decide if he is comfortable buying a machine off Nightingales or not.
If he doesn't buy a bike he might still get a free coffee and a natter.
If I didn't get a free coffee and a natter then I'd think twice about buying a bike off them.  |
I don't think it was necessary at all though and the | Quote: | especially the numptys who abuse their bikes and expect to get everything repaired under warranty | seemed like a dig specifically aimed at one of their customers. (perhaps he was referring to numpty2 who posted) Personally if it were my business I wouldn't be slagging off my customers.
| Quote: | I'd strongly suggest that Handsome gives me a call when we re-open on 2nd January. He can then make his own mind up
| Also comes across quite threatening, do you not think? Why is he saying "me" and not "us" as a company as a whole?
to me it sounds like the company is just some guy, and if he's got time to sit on forums defending himself he must not have much work on, so I should expect good deals.
He didn't need to chip in at all. OP asked for opinions and got them, then the store owner comes on here and says their opinions are false? I don't think that's for you to say, emperor ____________________ Fzr-600 1999
Last edited by Alpha-9 on 16:41 - 27 Dec 2012; edited 1 time in total |
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| Gavin Nightingale |
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 Gavin Nightingale L Plate Warrior
Joined: 26 Dec 2012 Karma :  
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| Alpha-9 |
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 Alpha-9 Super Spammer

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| thepuma |
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 thepuma World Chat Champion

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| mcfcbiker |
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 mcfcbiker Borekit Bruiser

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| c_dug |
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 c_dug Super Spammer

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| pits |
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 pits World Chat Champion

Joined: 22 Apr 2008 Karma :  
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 Posted: 21:14 - 27 Dec 2012 Post subject: |
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Fail to see the problem with his reply, he came in and basically said what any other trader would say out there, fact is fact you get good customers and bad customers, generally the bad customers are the ones who come on to forums and go slate their bad dealings with such and such trader.
Alpha stfu you seem to have no idea what is going on here, and just hoping that BCF will rally behind you and try to take this guys company apart, usually there is a reason for it, so far I see none apart from you trying to stir shit up  ____________________ Stinkwheel: You have no right to free speech
00:32:08 Blau Zedong: yes, i am a massive CB400 fan and collector
00:33:00 Blau Zedong: the CB400 is my favourite road bike |
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| Vincent |
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 Vincent Banned

Joined: 16 Oct 2006 Karma :    
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| LockyUK |
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 LockyUK Brolly Dolly
Joined: 22 Dec 2011 Karma :     
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| pinkyfloyd |
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 pinkyfloyd Super Spammer

Joined: 20 Jul 2010 Karma :   
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 Posted: 23:45 - 27 Dec 2012 Post subject: |
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I had never heard of the company before and the amount of positive feedback they have on Ebay is good but.....
The replies on the negs they have received would be enough to make me run a mile from them.
| Quote: | Reply by nightingalesmotorcycles (17-Dec-12 09:50):
SENT 3 PAIRS OF GLOVES TO THIS BUYER - SHE KEPT CLAIMING THEY DIDN'T ARRIVE
Reply by nightingalesmotorcycles (08-Oct-12 16:37):
New buyer didn't know how ebay works, had no idea how to pay, had to chase him
Reply by nightingalesmotorcycles (11-Sep-12 17:46):
UTTER RUBBISH, LEGAL ACTION BEING TAKEN, NO CONTACT FROM BUYER WHATSOEVER
Reply by nightingalesmotorcycles (31-Aug-12 12:47):
WELL, THEY HAVE BEEN WATERPROOF FOR THE 7000+ OTHER PEOPLE THAT HAVE BOUGHT THE
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Customer service counts for a lot and whether the customer is a complete twat or not is irrelevant you cannot have that kind of attitude as a serious business seller.
Some of the neutral replies are just as bad.
| Quote: | Reply by nightingalesmotorcycles (15-Dec-12 12:26):
Its just a plastic bag, why would you want to keep it?
Reply by nightingalesmotorcycles (26-Sep-12 08:55):
The 3000 other buyers might disagree with you there, try fitting it correctly.
Reply by nightingalesmotorcycles (24-Sep-12 10:06):
No complaints from the other 3000 buyers - read into that what you will
Reply by nightingalesmotorcycles (12-Jul-12 15:56):
Yes, maybe if it hadn't taken a week to pay for it it might have arrived by now?
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Seems to me from those replies is that you sell, they buy and if its not up to standard, or not right then fuck them its their fault and because you've sold a shitload to others your right and they are wrong.
Terrible customer service. All you do is make yourself look like you couldnt care less about your clientele.
While I commend you on your high 99.8% satisfaction there are sellers out there that have sold more than you and have a 100% rating. The idea is to try not to get negs at all and if you do get a complaint you bend over backwards to help the customer so they do not leave you a neg. ____________________ illuminateTHEmind wrote: I am just more evolved than most of you guys... this allows me to pick of things quickly which would have normally taken the common man years to master
Hockeystorm65:.well there are childish arguments...there are very childish arguments.....there are really stupid childish arguments and now there are......Pinkfloyd arguments!
Teflon-Mike:I think I agree with just about all Pinky has said. |
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Old Thread Alert!
The last post was made 13 years, 20 days ago. Instead of replying here, would creating a new thread be more useful? |
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