£45 admin charges to change my insured address!

[Cheeseybeaner]

Seems a little unreasonable to me - what do you think?
I told the insurers a couple of days ago about my move and was told the 'extra premium' would be a total of £46:56 or so.
It transpires, having viewed the new documents that there's only £3 difference in yearly premium from new and old address - and the 'extra premium' I've had to pay actually refers to a £25 broker fee and the underwriters at £20 in addition (or vice versa)...
According to the original phone conversation the additional fee represented the different risk attached to new area, no mention of the admin fees they've actually charged me for...
When I rang back to query I was told that this was something to do with 'comparion sites', not too sure how they've bumped admin costs up to £45 a time. Unimpressed as the same firm used to alter my details for free.
____________________
My bikes: 2003 KAWASAKI ZRX1200R, 1996 YAMAHA DIVERSION XJ900S

[Clanger]

It's normal.
It stinks, but it's normal.

I wonder if the financial ombudsman should know...?
____________________
Be who you are and say what you feel, because those who mind don't matter, and those who matter won't mind - Dr. Seuss

[Cheeseybeaner]

[hazza]

Just changed mine and also 45 quid charge. Fortunately the area I have moved to is better and now garage so they had to give me 20 quid back even taking into account admin fee! For some reason car insurance went up though
____________________
3 Honda NC50's(Sold)-->'72 Puch Maxi S (Sold, want it back!)--> '90 Yamaha RXS 100 (Stolen)--> '87 Honda Cub 90(Sold) --> '95 Kawasaki Eliminator (Sold) --> '98 Bandit 600 (Sold) -->'07 SV650S (Current)

[LockyUK]

i also hate these charges however, if you do not like it, do not insure with that company ??

[Cheeseybeaner]

[LockyUK]

[Hairy Ben]

'Admin fees'.. That's tantamount to a dirty word round here..

Swinton recently charged me £25 to add a motorcycle onto my multibike policy 'at no extra charge'

That must've been almost 50p a key press on the keyboard.
____________________
...and thus true enlightenment is achieved.

I think, therefore I am... I ride a BMW, therefore I smell of wee...

[steady eddie]

MCE charged me £50 admin fee to change my addres!!! I was thinking I'd get £50 back (had 5 months left on policy) but no

At renewal time, they wanted £310. Carole Nash wanted £125! Bye bye MCE
____________________
Fz50>Ts185>Rd125Lc>Cb250n Superdream "Deluxe" (!)>Kmx200>Tdr250>Yzf600 Thundercat>
Current bikes: 1997 Fireblade RRV & 1989 KMX200

[Rogerborg]

You didn't read your T&Cs and chose an insurer based on low premium (or what they used to do). They may all be as bad as each other, but that's only because we're so bloody lazy.
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Cheeseybeaner]

[Hairy Ben]

[DonDino]

Similar thing with me, when I rang Hastings to change my license from provisional to full, the premium went up by £3 and the admin fee was £34...
____________________
First bike: CBF125, Feb. - Oct. 2012
Currently riding: ER-6N since Oct. 2012

[LordShaftesbu...]

[U_W v2.0]

Call insurance to update license:

Insurance person enters details for computer to generate new costs

Insurance person says XXXX amount more/less + admin fee

So they've entered the information for free to tell you the costs of that, then tell you they are going to charge you XX amount in admin fees to click "save".

Personally I still think these charges are a legal scam but then the entire insurance business is a legal scam anyway fully endorsed by the UK "big wigs".
____________________
BCF's biggest cunt list: Cansa, Pits, Rob

[LockyUK]

[Walloper]

[ScaredyCat]

[Cheeseybeaner]

[U_W v2.0]

[LockyUK]

the banks where slammed because they ALL did it, with insurers this is NOT the case, you have far greater CHOICE in the insurance market, these are private and listed companies which have to maximize returns! in the publicly listed insurers they have a LEGAL OBLIGATION to do exactly that, you AGREE to the TERMS your insurance is BOUND by, if you do not like it insure with somebody else SIMPLE, even the slightest change you are BREAKING/AMENDING a CONTRACTUAL agreement in which you AGREED to, so less of the absolute bollocks you are talking!

also, usually wrong do you CRY when a mobile phone provider charges for any sort of calls / texts OUT of your agreed allowance? hmmmm thought not...

[Frog]

If those are the fees listed in your contract, they cannot charge you more than £30.

EDIT: plus the policy amendment, of course.

It's gotta be with a phone call to justify why they think it should be different.

Also, it's worth doing a price comparison online (current details and new details) before you make changes, as the price they quote online is mysteriously cheaper that what they quote when you ring up in my experience

I'd be doing that before ringing them if I were you. Yu never know, it might come in useful in the conversation.
____________________
CBT 23/09/10 - Theory 19/03/11 - Mod1 19/04/11 - Mod2 06/05/11
Bikes: CBF125 (sold 30/10/10-25/09/12) - CB400 24/06/11 (broken) - ER6-f 25/09/2012

[Cheeseybeaner]

[Walloper]

[LordShaftesbu...]