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| Tommon |
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 Tommon Renault 5 Driver
Joined: 20 Jun 2012 Karma :   
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| Ariel Badger |
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 Ariel Badger Super Spammer

Joined: 02 Dec 2006 Karma :     
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| arry |
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 arry Super Spammer
Joined: 03 Jan 2009 Karma :    
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| Tommon |
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 Tommon Renault 5 Driver
Joined: 20 Jun 2012 Karma :   
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| daz_app |
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 daz_app Renault 5 Driver
Joined: 02 Mar 2012 Karma :   
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 Posted: 22:57 - 09 Mar 2013 Post subject: |
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TBF, every renewal notice I've had recently (for both the bike and the car) have been beaten by re-doing a quote independantly. Even with the same company!
Swintons sent my renewal for my Van Van, and I went to MCN compare and got a cheaper quote with Swintons! Rang them up and they honoured the new quote, and saved meself about £80.
Insurance is just a scam in my opinion. My mother-in-law just renews her home insurance without question, and this year I told her to go to a well known comparison site and she saved about £180! I've got a mate who works in insurance and it is surprisingly common for people to just accept the renewal price without question...  ____________________ our bike family...Wanda - CBF600
Vera - Suzuki RV125 Van Van - now sold!
Maureen - Suzuki GZ125 Marauder |
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| toppetsaha |
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 toppetsaha Two Stroke Sniffer
Joined: 07 Jul 2012 Karma :     
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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| arry |
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 arry Super Spammer
Joined: 03 Jan 2009 Karma :    
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 00:18 - 10 Mar 2013 Post subject: |
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| arry wrote: | Should be a minimum of 21 days. That's naughty |
Mmm, I thought so too. The renewal letter is dated 02/03/2013 for renewal on the 19th, but it arrived on the 7th, the same day that they sent an email.
They're losing the plot a bit, the email says (their bold) "You can only renew your policy on-line." but the letter has an 0845 number for their "dedicated Renewals Team". I guess they're got different management teams fighting over whether it's better business to sack off all phone contacts, or to try and retain custom.
All that said, being able to actually lapse online really is a big bonus, so they'll very likely get my business again just on the basis that they didn't try and pull a fast one. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 09:30 - 14 Mar 2013 Post subject: |
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| Rogerborg wrote: | They're losing the plot a bit, the email says (their bold) "You can only renew your policy on-line." but the letter has an 0845 number for their "dedicated Renewals Team". I guess they're got different management teams fighting over whether it's better business to sack off all phone contacts, or to try and retain custom. |
And then I got a text giving an 0800 number to call, or text RENEW and they will call me back.
And then they called me anyway...
Online Only: UR DOIN IT RONG.
Heh, just lapsed it online - let's see how long before I get another call. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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| arry |
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 arry Super Spammer
Joined: 03 Jan 2009 Karma :    
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 Posted: 12:00 - 14 Mar 2013 Post subject: |
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Fun n games eh  |
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| jonbee56 |
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 jonbee56 Trackday Trickster

Joined: 29 Apr 2012 Karma :     
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 14:53 - 14 Mar 2013 Post subject: |
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Aaaaand there we go.
RING RING
"Hello Mr Borg, this is Sarah at eBike..."
"Hi Sarah, I was expecting your call. Before we go through all the security, you're wasting your time unless you can cut £50 off of the renewal price. I can get more than that myself by doing it online as a new quote with a voucher, so unless you can offer me that deal right now, I'll just hang up."
"I... we... I need to..."
CLICK.
They probably will get the business again, but god damn, it's like they don't even realise that the intardtubes exist.  ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Old Thread Alert!
The last post was made 12 years, 331 days ago. Instead of replying here, would creating a new thread be more useful? |
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