eBike Renewal

scobie140 · Two Stroke Sniffer Joined: 04 Jan 2012 Karma :

Got my renewal through, Am I right that if I do nothing then it won't auto renew and take the cash from my bank like most other insurers would? I'm not paying £1 odd a minuet for a simple answer on their phone lines and its a total ball ace trying to get an email from them that's nor just a pre written response from their drop down menus. I'm just being cautious as this is the first time it seems like a company isn't auto renewing.

iooi · Super Spammer Joined: 14 Jan 2007 Karma :

Just go into your user area and cancel it.
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Just because my bike was A DIVVY, does not mean i am......

scorps · World Chat Champion Joined: 29 Jan 2007 Karma :

If I recall it gets cancelled if you dont authorise the new first payment
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AaronCooper · Nova Slayer Joined: 27 Apr 2013 Karma :

eBikes local rate number : 01454 634501
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Honda CG 125 04' Blue

scobie140 · Two Stroke Sniffer Joined: 04 Jan 2012 Karma :

iooi: I don't want to do that and risk loosing a years ncb on the technicality of something stupid like one day.
Scorps: From what I can make out that's seems to be what happens but the wording isn't very clear for a simpleton like me
Aaron: Good find i'll give them a phone tomorrow during the day when they should be open.

Rogerborg · nimbA Joined: 26 Oct 2010 Karma :

Here's how my renewal with them went.

Hi, your policy is about to expire, you can renew online.

We notice you haven't renewed online, you can call this high rate number to renew.

OK, here's an 0800 number. Or click here and we can call you back.

[Ring ring] Hello this is Bob from eBike customer retention...

As I understood it, the policy would not have auto renewed. However, there is an option to explicitly select this online, and I did so.

As it turned out, I couldn't find a cheaper policy that suited me elsewhere, and their "new quote" price was identical to the renewal price, so I just went with them again anyway as a new policy.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

Pigeon · World Chat Champion Joined: 27 Sep 2012 Karma :

Mine did not auto-renew at start of June. Had to action the renewal online (I did receive advance warning).

As Rogerborg found, I did a comparison site which returned 40 quotes, none were cheaper. That's a first!

Renewed with eBike.

scobie140 · Two Stroke Sniffer Joined: 04 Jan 2012 Karma :

Yeh I've had the barrage of emails from them telling me to log in and renew, sat for a few days doing all the usual checking every insurer I could find, finally got it for £242 with MCE which was £200 less than my renewal and £600 better than last years cheapest. Happy days Very Happy

however having a quick look through the MCE policy it says I've ticked the modifications box but I can't actually see them listed. I'll wait till I get the paper documents through before I double check with them as there will no doubt be admin fees involved and they will try to pump up the cost if they have missed out the mods surely

henry hoover · Scooby Slapper Joined: 15 May 2013 Karma :

I'm with ebike.... They were the cheapest for me. Probably down to the fact that they were the only company that would give me a quote Shocked

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Cbr600rr 2010 Sold
Zx6r 636 2006 sold
Gsxr 750 L1 current

soforene · Nearly there... Joined: 25 Oct 2009 Karma :

Cheap as chips but will they answer emails?
Will they buggery !! Evil or Very Mad

Just a standard response to check out their FAQ's.

But my query isn't answered by their FAQ's which is why I'm emailing (and they do like to promote the fact that they do everything "online" and aren't emails "onliney"?).

Hey ho.... 16 months later on and I still send the occasional email in the vain hope that maybe one day I'll get a human response.

But come renewal time I think that paying a bit more to some other insurance company to get some actual customer service might not be a bad option.......

temeluchus · World Chat Champion Joined: 01 Oct 2008 Karma :

My last dealing with them was them suddenly putting my renewal price up 500%.
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Some shite cruiser. Now with guns and FREEDOM!

Ed Case · World Chat Champion Joined: 01 Mar 2009 Karma :

I was with E-Bike but got pissed-off with a renewal hiccup so I went to Bennetts and got insurance for £100 less !.

Walloper · Super Spammer Joined: 24 Feb 2005 Karma :

It depends on the broker/insurer policy.
I just 'newed' my car Ins. with Liverpool Victoria as Swiftcover were too dear. Swift had me down to autro renew. I emeailed them to say do not auto renew. The fuckers emailed me back to tell me I had to do this via my swift cover page. Cnuts couldn't just do it when asked.

I was also informed that I had opted for auto-renew when I took out the policy. I don't factually remember doing this but when I read the T&C right on the last page there is reference to auto-renewal where swift will take the cost if I do not request that the don't. Apparently this is how some of them do it. It is fucking sneaky. You agree invisibly as you tick accept Terms and conditions to buy the policy all those months before.

Liv Vic have an auto renew panel in big legible print to explain how their policy works. You can elect to NOT auto renew when you buy a new policy. Much more civilised.
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