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Divvy with a massive vibration problem

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Nobby the Bastard
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PostPosted: 21:02 - 23 Oct 2013    Post subject: Divvy with a massive vibration problem Reply with quote

A mate has a Diversion that's less than a year old, hasn't been ridden a massive amount (fair-weather...), but she was complaining about it vibrating yesterday.

I said that if it's at about 4-5K, all 4 cylinder in-lines seem to suffer with that, just avoid that rev range or get it though there into the fun zone as soon as possible.

She said it wasn't there, it was all the way up the rev range, getting worse with engine speed. She describes the results of a 5 minute ride as causing her fingers to tingle afterwards, which sounds like the beginning of 'White finger' to me...

Obviously, I've told her to take it back to the dealer that sold it to her, tell them it's fucked and to either fix it or replace with a new one.

Now, I know that Divvys have rubber engine mounts that can degrade and engine mounts cn fail or be loose, causing vibration, but I can't really see that a one year old bike with a sraight four engine would produce that much vibration unless something was really knackered in the engine.

Anybody have any ideas of possible causes that she can suggest to the dealer so that she doesn't look completedly mechanically ignorant, and thus lessen the chances of her being fobbed off?
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Ed Case
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PostPosted: 21:04 - 23 Oct 2013    Post subject: Reply with quote

Check ALL the engine mounting bolts for tightness !.
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Nobby the Bastard
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PostPosted: 21:10 - 23 Oct 2013    Post subject: Reply with quote

I'm not going to start fucking about with a bike that's still got 2 years warrenty.
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misscrabstick
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PostPosted: 21:27 - 23 Oct 2013    Post subject: Reply with quote

She takes it to the dealer, explains it seems to have a bad vibration and can they please take it for ride and see what the problem is, it is not her job to be doing the diagnosis.
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Nobby the Bastard
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PostPosted: 21:29 - 23 Oct 2013    Post subject: Reply with quote

Does anybody actually read the post before posting?

That's two people now repeated what I've said without adding anything useful.
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nowhere.elysium
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PostPosted: 21:45 - 23 Oct 2013    Post subject: Re: Divvy with a massive vibration problem Reply with quote

Nobby the chihuahua wrote:
...and thus lessen the chances of her being fobbed off?
It's called a wallet, as a rule. Don't go telling them their job, they'll fob you off even faster/harder/longer/girthier.
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Nobby the Bastard
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PostPosted: 21:47 - 23 Oct 2013    Post subject: Reply with quote

Didn't you see the bit about WARRENTY?

How does a wallet come into it?
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nowhere.elysium
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PostPosted: 21:52 - 23 Oct 2013    Post subject: Reply with quote

Nobby the chihuahua wrote:
Didn't you see the bit about WARRENTY warranty?

How does a wallet come into it?
Did she or did she not purchase the bike? In which case, that's where the wallet comes in to it. She's purchased a bike for a not insignificant sum of money that's meant to be fit for purpose, and has a year's warranty (presumably); ergo, as the paying customer, she has the right to take it in and say "it's not working right, sort it out". If she goes in with a list of possible suggestions as to the problem, it'll end up on the end of the job list on account of it being brought in by a pain in the arse.

You're welcome, and feel free to drop the self-righteous attitude.
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CaNsA
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PostPosted: 21:58 - 23 Oct 2013    Post subject: Reply with quote

On behalf of everyone in this thread that you have insulted.....

https://i.imgur.com/dw4Wf4T.png
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Nobby the Bastard
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PostPosted: 22:03 - 23 Oct 2013    Post subject: Reply with quote

I take your point about my attitude. Please see my sig...

Let me tell you a story about dealers.

My other half taking her car to a dealer for about a year and a half for them to 'try' and fix a problem with the knocking at the back end of her car. Then she met me and told me about it. Two days later (the internet is a wonderful thing) I'd found the problem and two weeks later I'd fitted the parts that Fiat had designed to solve the problem.

It's not un-known for dealers to try and fob people off where warranties are involved. I'm just trying to educate her as to possible causes so that IF they do, she can say 'No it's not normal, it's more likely to be Blah, blah, blah....)

Maybe I should have just asked 'What would make a Divvy vibrate at all engine speeds, getting worse as the engine gets faster' rather than giving the back story....
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CaNsA
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PostPosted: 22:08 - 23 Oct 2013    Post subject: Reply with quote

Nobby the chihuahua wrote:

Let me tell you a story about dealers.
https://i.imgur.com/D7WU3ia.gif


Fixed.

Listen up, it could be a loose lump or it could be many other things.

If she wants it fixed then she either needs to cough for an independent mechanic to sort it or take it back to the dealer and calmly explain her concerns.

They will take a look at the bike and see if they can find any problems then report back to the owner.

Not all dealers are cunts, unless you bounce in there and shit on their desk.
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Nobby the Bastard
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PostPosted: 22:15 - 23 Oct 2013    Post subject: Reply with quote

CaNsA wrote:


Not all dealers are cunts, unless you bounce in there and shit on their desk.


I know that not all dealers are cunts, the same as not all members of forums are cunts, but some are.

I wouldn't expect her to go in there and shit on their desk.

I can't see a problem with arming her with some potential causes if they are complete shite-bags though.
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CaNsA
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PostPosted: 22:20 - 23 Oct 2013    Post subject: Reply with quote

Nobby the chihuahua wrote:
I can't see a problem with arming her with some potential causes if they are complete shite-bags though.


Sending her in on the defensive before they even say hi?

Great idea batman.
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Nobby the Bastard
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PostPosted: 22:25 - 23 Oct 2013    Post subject: Reply with quote

CaNsA wrote:


Sending her in on the defensive before they even say hi?

Great idea batman.


She asked me what could cause it, after explaining the situation.

I said that it shouldn't vibrate that much, that it could be the engine mounts, but as it's under warranty take it back to the dealer.

She asked if anything else could be causing it. I said I didn't know of anything else that could cause it apart from something wrong in the engine, but I'd see if I could find out something more precise as there may be a known fault with them.

How is this putting her on the wrong footing whenshe takes it in?


Edit: Just realised that I could have worded my first post better, should have said that I wanted suggestions for IF she was fobbed off, my post reads like I wanted them for her to give as soon as she went in...
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CaNsA
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PostPosted: 22:31 - 23 Oct 2013    Post subject: Reply with quote

Nobby the chihuahua wrote:
How is this putting her on the wrong footing whenshe takes it in?


I'm not the only one who is getting the impression that from your posts you think all dealers are cunts, you might not even know you are doing it... but you are.

How do we know you are not giving this impression to your friend?

Anyways, could be the chain... could be the clearances.... could be the wheels but that might happen no matter what the revs are.

Quote:
it was all the way up the rev range, getting worse with engine speed


Wheels need balancing.
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moonzoomer
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PostPosted: 22:33 - 23 Oct 2013    Post subject: Reply with quote

is there any oil in the damned thing? that is something warranty will not cover.
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misscrabstick
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PostPosted: 22:40 - 23 Oct 2013    Post subject: Reply with quote

Nobby the chihuahua wrote:
Does anybody actually read the post before posting?

That's two people now repeated what I've said without adding anything useful.


I worked as a tech and I worked reception front desk in a car/scooter/bike dealership, nothing wrong with what I said.

It is damned annoying having someone who clearly has no clue come in and spout a load of bollox that they got from a "mate" or "man in a pub" about what is wrong with their vehicle, to do my job I simply need to know what it is they are unhappy about, then I work out what is causing the issue and I fix it.

Don't really care if You think I added anything useful or not, next time I won't bother.
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MarJay
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PostPosted: 22:40 - 23 Oct 2013    Post subject: Reply with quote

My job is a fun job. It is one where I get to investigate problems in complex equipment, and attempt to resolve them. Invariably one of my 'cases' starts with an issue. "The equipment is not doing what it should."

The next question is invariably: "Do you have any idea what could cause this?"

The answer is yes I probably do, but it could be one of many things. I'm not in the habit of guessing. If I guess then it makes me look bad, it doesn't necessarily fix the problem and it can waste time, money and can even make the problem worse. So, what do I need to turn no idea what is going on, into at least some idea?

Evidence. I need evidence on the issue. I can do this in a number of ways. I can ask for log files, I can ask for configuration data, and I can ask the customer to perform a test and tell me the result. If I get none of these things, then I cannot continue my investigation. Which brings me to the subject of my post.

Why in the name of everything that is sacred would you not want to check to see if the engine mounting bolts on your friends bike are tight? It's not going to do any damage, it will not invalidate the warranty and it might help to resolve the issue. If you do not provide us with any evidence on the issue, we cannot diagnose it. In the same way, if you refuse to present the bike to a dealer you cannot know what they will say. It's like Schroedingers cat. Until you open the box you won't know if the cat is dead or alive.

So, in this case you have two choices if you want to resolve the issue. You can read the suggestions on here and try the sensible test that has been suggested, or you can take the bike to a dealer to check over.

Alternatively, If you do not want the issue resolved, then you can merely describe the issue on here very vaguely, ask for answers, not provide any evidence, and refuse to take the bike to a dealer.

Is that a hard concept to understand?

(P.S. Genuine post, not plagiarised from a wiki because I can actually read, write, investigate, experiment, calculate, extrapolate and understand.)
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Last edited by MarJay on 22:45 - 23 Oct 2013; edited 1 time in total
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Nobby the Bastard
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PostPosted: 22:41 - 23 Oct 2013    Post subject: Reply with quote

Just to be clear, I made no mention of 'dealers are wankers' when speaking to her and I'll ensure that I don't when I go back with any suggestions.

It's not the wheels or chain, it vibrates when stationary.

Clearances or cam chain- possible but it's very low mileage.

Oil - possible but she lubes the chain before every ride and said that the limit of her mechanical prowess was chaining the oil, so unlikely. I'll suggests that she checks herself though before taking it in.
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Nobby the Bastard
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PostPosted: 22:43 - 23 Oct 2013    Post subject: Reply with quote

Marjay

She lives a long way from me, I don't really know her that well, and i used the word friend instead of colleague.

But your point is valid.
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moonzoomer
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PostPosted: 22:48 - 23 Oct 2013    Post subject: Reply with quote

Nobby the chihuahua wrote:
Just to be clear, I made no mention of 'dealers are wankers' when speaking to her and I'll ensure that I don't when I go back with any suggestions.

It's not the wheels or chain, it vibrates when stationary.

Clearances or cam chain- possible but it's very low mileage.

Oil - possible but she lubes the chain before every ride and said that the limit of her mechanical prowess was chaining the oil, so unlikely. I'll suggests that she checks herself though before taking it in.


what are the chances she has underfilled or overfilled the engine oil, was the correct oil used, was the filter replaced, just a suggestion that could mean life or death for the engine.
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smegballs
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PostPosted: 22:48 - 23 Oct 2013    Post subject: Reply with quote

Nobby the chihuahua wrote:

But your point is valid.


Well thank you very much, can I be in charge for a little while now?
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Nobby the Bastard
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PostPosted: 22:52 - 23 Oct 2013    Post subject: Reply with quote

moonzoomer wrote:


what are the chances she has underfilled or overfilled the engine oil, was the correct oil used, was the filter replaced, just a suggestion that could mean life or death for the engine.


As the bike is less than a year old and has very little mileage, I'd doubt it has had it's oil changed yet, unless at the dealer servicing it gets as condition of the warranty, but it's possible.
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moonzoomer
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PostPosted: 22:53 - 23 Oct 2013    Post subject: Reply with quote

another suggestion would be to check the front sprocket mounting nut on the final drive for tightness, these caused massive problems when they worked loose on the 600 thundercat and fazer models causing vibration and the need to strip the whole engine to replace the output shaft. (very expensive)
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temeluchus
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PostPosted: 00:20 - 24 Oct 2013    Post subject: Reply with quote

Does your mate know it isn't like a moped and has more than one gear? Riding around in first is bound to give someone whitefinger after a while.
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