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Brand new bike full of rust from Victor Devine Glasgow :(

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Ichy
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Joined: 15 Jul 2005
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PostPosted: 15:44 - 05 Dec 2013    Post subject: Reply with quote
Rogerborg wrote:
I regret to say that they may be right. By offering to sort the bike, they're queering your pitch. They're not actually acting unreasonably.


RB I know you understand these thing better than me but I'm not sure that it is the sellers prerogative? The consumer has the option of rejecting or requesting replacement or repair. The seller can reject the option to repair if it is deemed impractical or uneconomical. This only leaves the option of replace or refund.

It may well be worth passing on a copy of this to the seller highlighting page 19.

https://lawcommission.justice.gov.uk/docs/lc317_Consumer_Remedies_Faulty_Goods.pdf

Personally, if I had the money, I'd get a solicitor to draft a letter of rejection. You probably don't need it but it might speed things up. Always worth contacting MCN or a local paper. Remember that even if they give you all your cash back that you can also request additional money for damages to cover any costs or out of pocket expenses.
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Ribenapigeon
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PostPosted: 16:18 - 05 Dec 2013    Post subject: Reply with quote
The rep at VD (how appropriate) saying the issues are minor is taking the piss. Stripping a bike completly then sending the frame to be treated and powder coated then rebuilding the bike is hardly minor. They cant claim youndidnt give them a chance to fix the issues, you did but the repairs neccesary went far beyond "minor"so quite rreasonabley you rejected the bike. The frame and its welds are a crucial and safety critical part. Just another point to put in your solicitors ear.

When I move to Glasgow im never going to even visit victor devine motorcycles. As for even looking at a new honda when I trade up next year, fuck that!
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Jefr0
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PostPosted: 16:30 - 05 Dec 2013    Post subject: Reply with quote
Another thing to remember is IF (I think you should get replacement/refund) you decide to let them fix it, you may not see it for months...

They'll keep saying they are waiting on parts or whatever and will just make things worse. Then when bits are done to it, it won't be up to the standard you want and it will just get messy.
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Rogerborg
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PostPosted: 16:32 - 05 Dec 2013    Post subject: Reply with quote
Ichy wrote:
RB I know you understand these thing better than me

I really don't. I've "won" a Sheriff Court small claim on a vehicle defect, when SEAT UK buckled before the date, but that was on a punt and a hope rather than on a firm knowledge of the statute and case law.

It does look like the right to reject is absolute (prior to implicit acceptance), but rights need to be enforceable to have any meaning.

Rikki, has your solicitor advised you how to actually enforce the rejection? If VD are refusing to accept it, might it come down to parking the bike outside their showroom, throwing the keys over the counter, doing a change of keeper to them, and then starting the process of invoice -> letter before action -> claim?

That'll leave you out of pocket (and them with a free bike) until it's settled though, so presumably that's a last resort.
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CaNsA
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PostPosted: 16:41 - 05 Dec 2013    Post subject: Reply with quote
Seems that the dealer is trying to fight back on twitter.....

https://twitter.com/VictorDevine
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CaNsA
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PostPosted: 16:53 - 05 Dec 2013    Post subject: Reply with quote
Also, make sure you mention this thread on their facebook page.

https://www.facebook.com/VictorDevineMotorcycles

Posted on reddit.
https://www.reddit.com/r/MotoUK/comments/1s60p8/brand_new_bike_full_of_rust_from_victor_devine/

Last edited by CaNsA on 17:04 - 05 Dec 2013; edited 1 time in total
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GeorgeB.
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Joined: 08 Mar 2013
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PostPosted: 17:00 - 05 Dec 2013    Post subject: Reply with quote
I'm thinking they may be starting to panic slightly...
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CaNsA
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PostPosted: 17:03 - 05 Dec 2013    Post subject: Reply with quote
GeorgeB. wrote:
I'm thinking they may be starting to panic slightly...


Yeppers. Once something like this hits social media things soon change.

The strange thing is, if they do the right thing and provide excellent customer service by ensuring Rikki is happy and refunding him is money the reputation of Victor Devine Motorcycles in Glasgow will improve.

But at the moment their name aint worth shit.
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misscrabstick
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Joined: 05 Jul 2013
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PostPosted: 17:18 - 05 Dec 2013    Post subject: Reply with quote
It seems they have removed the facility to comment from their facebook!
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chris-red
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Joined: 21 Sep 2005
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PostPosted: 17:18 - 05 Dec 2013    Post subject: Reply with quote
There is a review button on there FB page... Make good use of it BCF!
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Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
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UrbanRacer
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PostPosted: 17:19 - 05 Dec 2013    Post subject: Reply with quote
Rikki, have you tried contacting the owner? they may not be aware of how his store manager is running his reputation into the ground.
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CaNsA
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PostPosted: 17:19 - 05 Dec 2013    Post subject: Reply with quote
My current public status on Facebook.

https://www.facebook.com/CaNsA/posts/10153563062815790
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CaNsA
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PostPosted: 17:23 - 05 Dec 2013    Post subject: Reply with quote
It's google hour!


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Victor Devine Cowboys
Victor Devine Faulty Bikes
Victor Devine Rust
Victor Devine Terrible
Victor Devine Refuses Refunds
Victor Devine Cowboys
Victor Devine Faulty Bikes
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sabian92
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Joined: 21 Oct 2012
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PostPosted: 17:23 - 05 Dec 2013    Post subject: Reply with quote
Thing is now OP may get a whole new bike or his money back but now it's hit social media it's the Streisland effect (sp?) - more they try and hide it, more it'll appear.

Damage is done, well and truly. I wanted a CBF125 but after seeing this I'm going to avoid one.

Remind me never to buy a Honda Laughing
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mudcow007
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PostPosted: 17:24 - 05 Dec 2013    Post subject: Reply with quote
CaNsA wrote:
My current public status on Facebook.

https://www.facebook.com/CaNsA/posts/10153563062815790


Done'd
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CaNsA
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PostPosted: 17:26 - 05 Dec 2013    Post subject: Reply with quote
The lols is...
Someone will either have to stay awake all night to "police" any posts about them or just give the lad a refund.
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Mark65
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PostPosted: 17:26 - 05 Dec 2013    Post subject: Reply with quote
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
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Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
Victor Devine Terrible Customer Service
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chris-red
Have you considered a TDM?



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PostPosted: 17:27 - 05 Dec 2013    Post subject: Reply with quote
chris-red wrote:
There is a review button on there FB page... Make good use of it BCF!


More people need to do this lets see if we can get them down to 1 star!
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Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.
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Rogerborg
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PostPosted: 17:34 - 05 Dec 2013    Post subject: Reply with quote
Might not actually be helping the OP out though. It's a dealer, aren't they more likely to just dig their heels in?
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike
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CaNsA
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PostPosted: 17:35 - 05 Dec 2013    Post subject: Reply with quote
Posted to the local news paper
https://www.facebook.com/eveningtimes
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CaNsA
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PostPosted: 17:36 - 05 Dec 2013    Post subject: Reply with quote
Rogerborg wrote:
Might not actually be helping the OP out though. It's a dealer, aren't they more likely to just dig their heels in?


But if it goes to court... which it will do if they dig their high heels in.
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sabian92
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PostPosted: 17:36 - 05 Dec 2013    Post subject: Reply with quote
Rogerborg wrote:
Might not actually be helping the OP out though. It's a dealer, aren't they more likely to just dig their heels in?


Maybe they'll pay him to get the problem to bugger off?
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Ribenapigeon
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PostPosted: 18:04 - 05 Dec 2013    Post subject: Reply with quote
sabian92 wrote:
Rogerborg wrote:
Might not actually be helping the OP out though. It's a dealer, aren't they more likely to just dig their heels in?


Maybe they'll pay him to get the problem to bugger off?


What Victor Devine should do is let Rikki keep the bike but refund him the cost.
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map
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Joined: 14 Jun 2004
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PostPosted: 18:07 - 05 Dec 2013    Post subject: Reply with quote
Rogerborg wrote:
Might not actually be helping the OP out though. It's a dealer, aren't they more likely to just dig their heels in?

...but stuff tends to stay in the interwebnets forever so I'd expect some serious damage limitation by dealer and/or Honda UK.
Otherwise people looking for reviews in the future may be swayed by this and not just for 125 sales.

From my experience though the manufacturers don't do anything about dodgy dealers. Why I don't know. I'm guessing it's because there's always someone else lining up to pay them for the franchise.

Far better if dealer had said fair cop, it's probably just a one off, we'll let Honda quality control know, these things happen, how can we help you.

Only they didn't.
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Ribenapigeon
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PostPosted: 18:10 - 05 Dec 2013    Post subject: Reply with quote
CaNsA wrote:
Seems that the dealer is trying to fight back on twitter.....

https://twitter.com/VictorDevine


Funny neither of my new Yamahas have this "flux" pouring out of the frame welds. Maybe a qualified welder can comment on Victor Devine twitter shit.
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Old Thread Alert!

The last post was made 12 years, 310 days ago. Instead of replying here, would creating a new thread be more useful?
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