Bt overhead cable fail!/ Now raging.

[Pol Anorl]

Groundworkers on the next street where being lazy and drove their digger down the road with the arm in the air... Which the broke all the overhead bt lines for the block of flats

Called bt who said the department is shut till Monday so I need to report it Monday and they will be out about 5 days later to fix it...

What do?

7+ days with no phone or internet

Ok so update with pics.. more information..

A groundworks company oatmor harris ( https://www.oatmor-harris.co.uk/ )

where doing some road works on the next road at about 5pm.. I was on bcf as usual and my internet went.. went to router but as I walked into the bedroom I saw this blinding me..

https://i.imgur.com/qG14aTI.jpg

popped my head outside and instantly noticed my phone line was broken, walked round to the ground workers and realised what had happened so I told them and they had no idea it had happened, they said they will report it and carried on working.

they had a tipper with a hiab on.. they needed to move down the road so decided rather than lowering the arm they would just drive down with it in the air which took out all the cables.


I checked the other cables and yep all 5 cables had broke so I went back to moan some more and he said bt where on their way...
I called bt and they said someone will be out in 5-7 days!

after numerous calls to oatmor harris asking them wtf are they going do about it they swore blind they had reported it and bt where going to be out to fix it.

2 days and no sign of an engineer so I called my provider and told them who told me they had no reports of it being damaged and booked an engineer.

got cable?

https://i.imgur.com/CmAUCmh.jpg
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20:30:37 Pyro.: I don't sort of like men, I take every advantage to choke on dick.
Jewlio Iglesias: You live in Liverpool - Chances are, the front door has already been kicked off the hinges

[-Matt-]

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[Rogerborg]

How quickly can Virgin cable you up?
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[Pol Anorl]

It's the black cable that comes from the pole to the flat that has broke so it's a bt open reach issue
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20:30:37 Pyro.: I don't sort of like men, I take every advantage to choke on dick.
Jewlio Iglesias: You live in Liverpool - Chances are, the front door has already been kicked off the hinges

[Nexus Icon]

[Martin_T]

Have you tried calling Open Reach directly on: 0800 023 2023
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[P.addy]

Repair yourself? Send invoice.

[Pete.]

[Pol Anorl]

[The Artist]

If you NEED an internet connection get an unlimited data sim only deal from three. I paid £18 for a month and just had my phone on wifi hotspot.

[Wonko The Sane]

are they charging you for this period where you're not receiving the service you're paying for?
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[stevo as b4]

You will receive some compensation after so many working days, but it's not massive money!

This sort of thing happens a lot, I've repaired or replaced fibre optic cables across building sites or in new road layout schemes etc 2-3times and it's been damaged and dug up again.

The service utilites companies are in a mess, and so are their respective plans, and networks too. repairs are often temporary-permanent, and contractors sometimes are not at fault when cables etc are not where they should be.

Divvy I used to put up overhead lines, and if your line was still attached at the pole and connected but broken mid span, it would have not been difficult to run some temporary cable across your fence/garden etc to join it up depending on if it was outside your house and which side of the road etc.

[Pol Anorl]

the cable connected to the pole has about 5 foot dangling down, the cable hanging out my wall is a shit lot longer..

id estimate the pole is about 70 meters from my flat

I have toyed with the idea of just bodging it myself but chances are the fuzz would come along and nick me for some shit.

called my service provider today at a cost using a phone box (they still have them!) who told me they have had no reports of this being damaged...

they ran some tests and notified me they can reach my router.. id like to know how I had the bloody broken cable in my hand.

they then told me they did the test again and it is indeed broken..

was told an engineer would be out when they get a chance and I would received the cost off my bill.. I pay £30 a month for tv phone + broadband so ill be getting £1 a day off..

anyway
can't get a sim for tethering as the phone signal here is bloody terrible, have been trying to tether and its barely loading anything.

added pics to op with damage and jazz.
____________________
GOOD GAME BODYGUARD: https://i.imgur.com/8WePGgf.jpg
20:30:37 Pyro.: I don't sort of like men, I take every advantage to choke on dick.
Jewlio Iglesias: You live in Liverpool - Chances are, the front door has already been kicked off the hinges

[J.M.]

[Pol Anorl]

isn't it like 100+ volts when the phone rings
____________________
GOOD GAME BODYGUARD: https://i.imgur.com/8WePGgf.jpg
20:30:37 Pyro.: I don't sort of like men, I take every advantage to choke on dick.
Jewlio Iglesias: You live in Liverpool - Chances are, the front door has already been kicked off the hinges

[Pol Anorl]

[Islander]

[Rogerborg]

[Pol Anorl]

[P.addy]

Grab ladder and fix DIY style. Leave a note on the pole too calling them lazy bastards or something.

[angryjonny]

[groovylee]

Had similar to this at my old place. I did a ghetto fix with some 4 core flex. I didn't have any wire strippers, so I decided to do the old 'strip it with your teeth' trick.

Started with the house end of the cable. All went well.

Moved on to the pole end. Cable in mouth. ZAP!

What a twat. Lol
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[Pol Anorl]

Progress!!
Openreach came out today..

spoke to the bloke and he said "oh its not getting fixed today I just came to see if it is damaged"

seriously... bellend! would of been easier to accept the 2 people who reported it are telling the truth and bring a van a ladder and some cable and get it done...

I was told they will be out in 2-3 days to do it.. but they aren't at work xmas eve, xmas day or boxing day or sundays.. or new years eve or new years day.. so itl be 27th, 28th or 2nd..

jebus.

https://i.imgur.com/6nnaMxf.jpg
____________________
GOOD GAME BODYGUARD: https://i.imgur.com/8WePGgf.jpg
20:30:37 Pyro.: I don't sort of like men, I take every advantage to choke on dick.
Jewlio Iglesias: You live in Liverpool - Chances are, the front door has already been kicked off the hinges

[-Matt-]

[Rogue_Shadow]

That Openreach guy was likely sent out to ensure it wasn't a public hazard / dangerous. A follow up to the builders reporting the downed cables.
So all he had to ensure was the cables were secure & the pole wasn't damaged. He would likely had no details of customer affected by the fault.

Openreach Engineers do work Christmas Eve and will have a few engineers covering the bank holidays as well, but because of reduced numbers over the bank holiday your less likely to see one.
Your most likely to see an Engineer on Friday tbh