Potential PayPal dispute

[Bubbs]

Bought a phone off eBay, s3 mini, advertised as unlocked fully working. Turned up and can't connect to any network. Symptoms indicate a possible blacklisted IMEI.

eBay member emails saying he tested it and it was working perfectly with him and that I must be inserting the Sim Card incorrectly (derp!)... Look on YouTube for pro skillz vidoe on how to insert sim, simply slide off back and slide in sim... Hmmm... Watched it thrice to ensure it sank in then tried it again.. Nope... Fuck all.

Guy tells me again it was definitely working. So flashed new Rom onto it, tried various other android fixes including factory reset etc... Sweet fuck all still not working.

Now decided I want a refund as I've wasted a good 6 hours trying to sort it. Sent an email with words to that effect, not received a reply...

So my question, should I start a PayPal dispute right away or first wait to see if he will make good on a refund the traditional way?

Never gone through this procedure before so I'm in the big unlnown personally. Help and advice would be appreciated.

Pissed off because it's a gift for my wife and now made to look like a mug. This eBay seller writes 'yes' as 'yez'... It's not inspiring confidence!

So feeling pretty stressed out now!
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[_mjs_]

Go round to his house with an axe and chop his head off
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[shereen]

Open an ebay dispute - item not as described. You will have to return it at your own cost. 2 things: send phone special delivery and only post to the sellers registered address.

You will get monies back no problem.
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[Ste]

Start an eBay dispute rather than a Paypal dispute. I wouldn't mention anything about flashing roms, factory reset or anything like that (unless you've already mentioned it in messages on eBay to the seller) so as to avoid the seller trying to claim that your actions are what's causing the problems.

If it's nicked then there are various IMEI number checking websites which might be able to shed some light on it.

[Easter Bunny]

[Ste]

[shereen]

[shereen]

[Easter Bunny]

[Ste]

[shereen]

[Pol Anorl]

send box with a weight in it and get the scum back for trying to defraud you.. he wont do it again.
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[Easter Bunny]

[The Artist]

Paypal/ebay will side with you almost definitely. Sucks for sellers but as a buyer, you have decent protection against this sort of thing.

[Ste]

Pffft, as a seller I've had a few buyers open disputes against me and I've won them all.

[The Artist]

[-Matt-]

Ive had a few similar cases with cretins failing to communicate. Whenever escalating it at that point ive quickly been judged in the right by ebay even though it could of easily been me lying in all fairness. I would guess the fact the sellers already failing to respond alone might swing it heavily in your favour.

Definately wouldnt mention having done anything to it unless you have already though. Dont want to arm him with "it was working until he tampered with and broke it "

[Ste]

I didn't have any proof of what the condition was when I sent the items. Any sign that a buyer might be unhappy and so might open a dispute, talk with eBay on their live chat and also talk with them on the phone so it's your side of the story that they hear first.

Upon winning I reported the buyers for abusing the eBay Money Back Guarantee programme.

[Bubbs]

I have a string of emails sent right from first receiving the item to now. All I've mentioned is factory reset. Not said anything about Roms etc. factory reset is not going to damage the phone so I doubt eBay will take that negatively?

Will open a dispute today.
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[daemonoid]

[Bubbs]

If your interested here is the case i've opened.

Customer Support has opened a case for you.The seller has until 21 Jan, 2014 to respond. 13 Jan, 2014 at 09:51

The details you provided:
The item doesn't match the seller's description.
You paid for the item on 07 Jan, 2014.
Your phone number: 07*******.
You gave permission to share this phone number with the seller.
The item is defective or broken
Additional information:
"Hi, I have opened a case for a refund due to the following: - Received the phone, inserted my o2 sim card but it would not pick up the O2 signal and was giving me an error "Not Registered on Network" - Tested same sim card in 2 other phones (HTC Wildfire & Blackberry Curve) and it worked perfectly so SIM not at fault. - Looked up official Samsung instructions and followed settings guide to ensure all settings were correct, they were. - Asked seller whether there was a knack to installing sim card, checked online and watched a youtube video however it is very straight forward. - Followed samsung guidelines for Factory Reset to return the phone to brand new state - again this was unsuccessful. - Checked online for the "Not Registered on Network" error, and this is symptomatic of a blacklisted phone. - I now require full refund on return of the phone as it is not as described/faulty. D Davies "
You've requested:
You prefer to return the item in exchange for a full refund.
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Life begins at the end of your comfort zone.

[DrSnoosnoo]

Is this the same one you say you've bricked in another thread?
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[Bubbs]

[JonB]

I personally feel you are being quite cheeky here.

Whatever the reason for the original fault, you have now made it even worse and then decided to open a dispute.

You should have made the dispute in the first instance as it will easily swing in your favour. I sell things on eBay and muppets like you make it pretty difficult because chances are he will lose his money and potentially the asset is bricked as well.
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