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| mattys |
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 mattys Derestricted Danger
Joined: 24 Apr 2012 Karma :   
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 Posted: 11:13 - 06 Feb 2014 Post subject: Another Swinton rant |
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I know any posts pertaining to scandalous fees tend to get the same response of "pay up and deal with it" but...
I'm looking at changing my ZL400 for an XJ600 this weekend and Swinton want to put my monthly payments up by £20. To cancel they want to charge me £140! I'm four months into my policy and as per usual I didn't predict the future.
Where do they get off charging this much? To the people who've had previous dealings with Swinton, is there any particular strategy to getting some off your premium? What happens if you default on your direct debit? I am skint after all  |
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| Polarbear |
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 Polarbear Super Spammer

Joined: 24 Feb 2007 Karma :  
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| doggone |
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 doggone World Chat Champion

Joined: 20 May 2004 Karma :    
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| Polarbear |
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 Polarbear Super Spammer

Joined: 24 Feb 2007 Karma :  
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| iooi |
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 iooi Super Spammer

Joined: 14 Jan 2007 Karma :    
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 Posted: 16:32 - 06 Feb 2014 Post subject: Re: Another Swinton rant |
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| mattys wrote: | I know any posts pertaining to scandalous fees tend to get the same response of "pay up and deal with it" but...
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Complaint data against Swinton
For the period 1 January 2013 to 30 June 2013 there were 1,243,977 policies written through Swinton.
For the same period there were 5,880 complaints received, which equates to 0.5% of complaints against the total number of policies written.
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What to do if you have a complaint
Step 1
Please contact the Manager where you bought the policy.
Alternatively, please contact our Customer Assistance Team:
In writing to Swinton Group Limited, Swinton House, 6 Great Marlborough Street, Manchester M1 5SW
By telephone – call 0845 168 3676 or fax 0161 236 7102
Online – please see our website www.swinton.co.uk and use our feedback facility located under 'Contact Us'
Step 2
We are members of a recognised, independent dispute resolution service. If we have given you our final response and you are still dissatisfied you can refer your case to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0845 080 1800 or fax 020 7964 1001.
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
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Seems pretty simple to me..
NOT HAPPY = COMPLAINT.
Until they get more complaints that go to the FCA. Then nothing will happen. ____________________ Just because my bike was A DIVVY, does not mean i am...... |
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| sidewinder |
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 sidewinder World Chat Champion

Joined: 24 Aug 2011 Karma :   
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 Posted: 17:16 - 06 Feb 2014 Post subject: |
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I've been using swintons now for 21 yrs car and bike.to be honest they have been excellent never no bother at all.  |
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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Old Thread Alert!
The last post was made 12 years, 52 days ago. Instead of replying here, would creating a new thread be more useful? |
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