Housing contract - 'added commodities'

[Robster]

Internet went down in our house last Friday, been in contact with agency and they said they'd 'sort it' but obviously fuck all has been done about it since.

Was chatting with housemates last night and two of us at least are in agreement to give them reduced rent until they get it sorted - which i'm fine with doing; however I re-read our contract and it lists 'Internet/Cleaning are added commodities and are not included in the rent'

Was a bit fuzzy on 'added commodities' as I recall, the flat was advertised as having a regular cleaner, gas, leccy, internet etc. all included in the rent.

I'm speculating that an ex-housemate set up the internet, paid quarterly/annually or whatever, upped and left, and the bill isn't been paid anymore, hence no more net.

So, what exactly does 'added commodity' mean? and do I have a leg to stand on if we refuse paying the full rent?

FYI it's BT Openreach, been living in the house since early April. Agency isn't picking up the phone anymore and ignoring all of us - usual agency bullshit.
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Up the bum no babies.

[P.addy]

I didn't get decreased rent for no hot water for a week, best of luck with internets

[Rogerborg]

[Hetzer]

Put a brick through the agency's window, just on general principle/revenge.

Just kidding.
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"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[lihp]

[Hetzer]

[dydey90]

I would call the ISP and ask what the situation is.

I regularly used to call mine when they cut my connection around the 15th of every month due to unpaid bills. Now I just call the landlord and tell him he hasn't paid it.
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This post is probably not serious and shouldn't be taken literally.
Past: CBR125,ER6f NINJA 650, ZZR600 Current: VFR750

[swampy]

If it says 'internet not included' in your contract, and you signed that contract, I can't see how the landlord can be at fault.

I accept that the advert may have mentioned internet included, but I assume that you read and signed the contract at a later date, and should have questioned it then...
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"I hate to advocate drugs, alcohol, violence or insanity to anyone, but they've always worked for me." Hunter S Thompson
"Faster, faster, faster, until the thrill of speed overcomes the fear of death..." Hunter S Thompson

[UnknownStuntm...]

[Robster]

Update on my first world problem: went to agency and asked them. They said it'd be back on the 9th of July. Woe is me etc.

So I'm jobless and no internet at home. Time to be out on the bike

I'm typing this from Ace Cafe right now. Cruiser boys galore!
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Up the bum no babies.

[Tracey Suntan-King]

I know this is solved now and you went about it the proper way (yes he did Hetzer), here's my advice for your future reference....

Don't ever consider reducing or stopping rent.

This immediately puts you in breach of your agreement and you become even less secure than you already are in a shared house.
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Whether you think you can, or think you can't, you're probably right