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I feel so violated (Data stolen)

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Poseidon
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Joined: 15 Aug 2008
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PostPosted: 19:19 - 31 Jul 2014    Post subject: I feel so violated (Data stolen) Reply with quote

Just had an email from Paddy power regarding my personal data being stolen during a cyber attack.

Not sure what to make of it really. I make a point of never using the same password for different sites that hold valuable info, so that doesn't bother me. Similarly, I always pick different prompt answers when I sign up to these, often with a different answer for each site (I think my mother has 12 maiden names a last count). I like how at no point do they apologise for losing my info. They regret it, but not enough to say sorry. I should add that I've moved house since, changed phone numbers and email addresses since too, so whatever was stolen is well and truly obsolete now. Having said that, I just don't trust them anymore. I think I'll be closing my account with them now and go back to using the bookies on the high street.

Anyway, here's the e-mail, copy and pasted word for word. What does the BCF collective reckon?

Paddy Power wrote:
We are contacting you to advise of the details of a cyber attack on our network in 2010. It did not involve any financial information or customer passwords, but some of your personal customer information was accessed by a third party. We take our responsibilities regarding customer data extremely seriously and we sincerely regret that this breach happened.

This information relates to data that was provided when you opened an account with us and contained your name, username, address, email address, phone contact number, date of birth and prompted question and answer. The full extent of the 2010 data breach only became known to us in recent months when Paddy Power took legal action to retrieve the compromised dataset.

We want to reassure you that we have no evidence this data has been used in any malicious way and that it is not possible to access your Paddy Power account with this information alone. We recommend that you review other websites where you use the same prompted question and answer as a security measure and update where appropriate.

Nothing is more important to us than the security and trust of our customers and please be assured that we have taken all the appropriate measures to resolve this incident. We are confident that we presently have the best in class software security to protect our customers' information. We have also liaised with the Office of the Data Protection Commissioner in relation to this incident.

You can update your account details by logging on to the My Account section of your account or contact our Support Team by clicking here.

If you have concerns, please don't hesitate to contact us.

Regards,
The Paddy Power Support Team

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joe g
Borekit Bruiser



Joined: 08 Apr 2011
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PostPosted: 19:24 - 31 Jul 2014    Post subject: Reply with quote

Sorry, promise I won't do anything with your data.
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Poseidon
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Joined: 15 Aug 2008
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PostPosted: 19:27 - 31 Jul 2014    Post subject: Reply with quote

There's not much you could do with the data. Maybe mildly annoy the folks who now live in my old house by sending junk mail to my name there. You could annoy yourself by calling up an out of date orange mobile number or sending emails to a dead account so they bounce back undeliverable. But that's about it Laughing
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angryjonny
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Joined: 01 Sep 2006
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PostPosted: 20:27 - 31 Jul 2014    Post subject: Reply with quote

If nothing is more important to them than your security and trust, how about they encrypt your details in their fragile little database? Yknow, if your security and trust matters that much. Maybe implement a few simple procedures that prevent SQL injection. And maybe don't use 'password' as their dba password. Maybe.
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Poseidon
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PostPosted: 21:18 - 31 Jul 2014    Post subject: Reply with quote

Seems around 600,000 people or so are affected. They were aware of the attack in 2010, but obviously didn't think it important enough to tell everyone. Given that their estimates are that only around 90,000 are still active (have placed a bet this year), I'm guessing they waited until they had enough unaffected customers signed up, so that if those affected jump ship, they'll stay afloat.

And guess what... You can't remove your card details or close your account yourself. You have to speak to their customer services to do it. I wonder how busy they are at the moment.
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FlightRisk
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Joined: 08 Jul 2014
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PostPosted: 22:57 - 31 Jul 2014    Post subject: Reply with quote

I got that email too. Sad

I had this boss I used to take the piss out of for being a total Luddite and tin-foil hat-ish because he wouldn't touch online stuff for banking etc or even putting his Grand National bets on.

Turns out he was so totally right. All that Snowden stuff came out and a shitload of things I was signed up to have been hacked in the past couple of years.

Evil or Very Mad
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DrDonnyBrago
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Joined: 03 Jan 2010
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PostPosted: 09:57 - 01 Aug 2014    Post subject: Reply with quote

Thought you meant BCF's Paddy hacked you at first Laughing .


Paddy power some gambling thing?

The only thing they give a crap about is profits so screw them, take your business elsewhere.
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Boxing
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Joined: 13 Mar 2012
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PostPosted: 10:10 - 01 Aug 2014    Post subject: Reply with quote

DrDonnyBrago wrote:

The only thing they give a crap about is profits so screw them, take your business elsewhere.


It's the same for pretty much every business. Thinking
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Mr Calendar



Joined: 14 Jun 2004
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PostPosted: 10:17 - 01 Aug 2014    Post subject: Reply with quote

Thinking Useful for identity theft?
Expect the heavies from Wonga to find you and break your legs for non payment Wink
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DrDonnyBrago
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PostPosted: 10:20 - 01 Aug 2014    Post subject: Reply with quote

Boxing wrote:
DrDonnyBrago wrote:

The only thing they give a crap about is profits so screw them, take your business elsewhere.


It's the same for pretty much every business. Thinking



So...?

If any other business loses all your data and doesn't give a crap, maybe use their competitors too...


EDIT: reread. to clarify - Screw them for losing data, hit them in the only way they may care.
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dydey90
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Joined: 01 Oct 2013
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PostPosted: 13:08 - 01 Aug 2014    Post subject: Reply with quote

DrDonnyBrago wrote:
Thought you meant BCF's Paddy hacked you at first Laughing


Well he does know his way around a computer...
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Mr Calendar



Joined: 14 Jun 2004
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PostPosted: 15:42 - 01 Aug 2014    Post subject: Reply with quote

dydey90 wrote:
DrDonnyBrago wrote:
Thought you meant BCF's Paddy hacked you at first Laughing
Well he does know his way around a computer...

Probably he could do with more practice with bikes (as in not bodging) and women (but couldn't we all).
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Nobby the Bastard
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Joined: 16 Aug 2013
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PostPosted: 15:58 - 01 Aug 2014    Post subject: Reply with quote

I'm pretty sure that you can't really use the term 'violated' unless a 2' long dildo/penis has been forced up your arse....
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iooi
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Joined: 14 Jan 2007
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PostPosted: 18:57 - 01 Aug 2014    Post subject: Reply with quote

Quote:
The full extent of the 2010 data breach only became known to us in recent months when Paddy Power took legal action to retrieve the compromised dataset


Sounds like a staff member has had their fingers in there...

Expect PP to be hit with a big fine Thumbs Up
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