eBay resolution, advice please?

[1198]

Hi,

I bought a phone off eBay described as unlocked. When it arrived it needed a network unlock code to work on either a Three or O2 sim.
On asking the seller as to what to do they agreed to purchase such a code from the www (rather than a refund) and asked for IMEI number, which I immediately supplied. That was about a week ago. I contacted them on Wednesday asking if they'd had any success, and again on Thursday saying they had until Sunday to provide a number, agree to a refund or I would be going via eBay disputes.
It's now Sunday and on logging onto eBay it seems as I had used a 'Guest account' - eg paid using the pp system but with a Visa Debit card directly - I need to contact PayPal - basically they've washed their hands of it.
I can't find a spot on the pp site to raise such a dispute, does anybody have any ideas how I should go about this please?

Thanks all!

[mathewculver]

Which phone is it?

[Ste]

https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

"eBay Money Back Guarantee covers over 99% of listings on ebay.co.uk when you pay with PayPal.

Some types of listings are excluded: vehicles, real estate, businesses for sale, and digitally delivered goods or service. You can find all the details on the eBay Money Back Guarantee policy page.

Remember, if you paid as a PayPal Guest you can’t use this process, but you’re still covered by PayPal Protection. You’ll also need a PayPal account to use the eBay Resolution Centre."

https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

[1198]

It seems the whole 99% claim depends on paying with PP though an account. I'll look again tomorrow when I've more patience - failing that it's £25 at the on line small claims court. I suspect the seller imagined I was trying to pull a fast one, and so thinks I won't take this any further...

[wr6133]

Phone paypal and explain it. I did the same once and it was resolved.

[mathewculver]

Which phone model, it could be as little as £5 for me to unlock your phone for you.

Much less hassle

[Wonko The Sane]

[Quornholio]

Visa don't give the same amount of protection to both debit and credit cards. Similar, but not the same.
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[1198]

[mathewculver]

Depending on the exact model, the most it'll cost you is £20. Now when you think, sending it back will cost around £8 if you use special delivery plus post office walk, you'll break even and get the phone you want

[The Disapproving Brit]

[1198]

Quick update, quick question!
PayPal have looked into this and decided in my favour, and I'm now waiting my payment. However they say if the money to refund me isn't in the sellers account they'll do what they can, including suspending his account.
That's hardly a major threat, surely?

[Dcwhite1984]

They will take the sellers account into debit so technically he will be overdrawn you get your money back and they suspend his paypal and ebay account untill he pays up.

They also eventually give the debt to a debt collection agency who will go after him for the money and they dont give up!!

Either way you get your money back

[iooi]

[1198]

[1198]

Refund paid!

[janner_10]

Could of got an unlock code for a quid and sold it on by now.
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