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New debit card.. effect insurance payments?

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NJD
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PostPosted: 11:49 - 02 Apr 2015    Post subject: New debit card.. effect insurance payments? Reply with quote

Hi all,

As the title suggests received a new debit card in the post (date on the old one expired) and the last four digits of the main card number are different.

Do I need to update the main card number with the insurance or does this not effect their ability to take payments out of my account?

Thanks in advance.
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DrSnoosnoo
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PostPosted: 11:54 - 02 Apr 2015    Post subject: Reply with quote

If you're talking about a Direct Debit, no your card change will not affect the payments. They just need your bank account and sort code and your authorisation, which you've already given them.
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NJD
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PostPosted: 11:59 - 02 Apr 2015    Post subject: Reply with quote

Saves me the panic of a possible admin fee to change the policy details *relief*.

Thankyou Thumbs Up Very Happy
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doggone
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PostPosted: 12:09 - 02 Apr 2015    Post subject: Reply with quote

NJD wrote:
Saves me the panic of a possible admin fee to change the policy details *relief*.

Thankyou Thumbs Up Very Happy


Not really.
Did you give them your debit card details or are they taking payments by direct debit.
They are not the same thing, even Virginmedia seem to be confused by this (Mumbai branch) ( Rolling Eyes )
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NJD
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PostPosted: 12:13 - 02 Apr 2015    Post subject: Reply with quote

doggone wrote:
Did you give them your debit card details or are they taking payments by direct debit.


Well they asked for card details when taking out the policy, looking at my bank account it says I have no direct debits set up, but the insurance company take out payments automatically on same day every month?
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Ste
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PostPosted: 12:19 - 02 Apr 2015    Post subject: Reply with quote

Calling and asking would almost certainly be the fastest and most accurate way of getting an answer. Thumbs Up
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Tamsin
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PostPosted: 12:28 - 02 Apr 2015    Post subject: Reply with quote

If they have set up a continuous payment authority then it won't make any difference at all, as long as dosh is in the account.

But its really best to give them a call and make sure its up to date anyway Cool
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NJD
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PostPosted: 12:30 - 02 Apr 2015    Post subject: Reply with quote

Ste wrote:
Calling and asking would almost certainly be the fastest and most accurate way of getting an answer. Thumbs Up


Ended up wasting all my credit on their unavoidable automated machine and then cut out (ran out of credit) in the waiting que (great music they play).

Plenty of time until next due payment rather wait until next pay day before donating more money to credit.

I hate phones Mad
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Ste
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PostPosted: 12:31 - 02 Apr 2015    Post subject: Reply with quote

Which insurance company were you trying to call?
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NJD
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PostPosted: 12:31 - 02 Apr 2015    Post subject: Reply with quote

Ste wrote:
Which insurance company were you trying to call?


mce
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Nexus Icon
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PostPosted: 12:33 - 02 Apr 2015    Post subject: Reply with quote

https://www.saynoto0870.com/ often list alternative numbers for insurers using 0845, etc.
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Ste
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PostPosted: 12:38 - 02 Apr 2015    Post subject: Reply with quote

No need to use a phone as you can talk with their customer service bods on their website. Wink

Otherwise, as Nexus says, saynotto0870 will save you many ponds. Thumbs Up
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NJD
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PostPosted: 12:45 - 02 Apr 2015    Post subject: Reply with quote

Ste wrote:
No need to use a phone as you can talk with their customer service bods on their website. Wink

Otherwise, as Nexus says, saynotto0870 will save you many ponds. Thumbs Up


*bangs head against wall for each and every time I've spent credit on phoning them*

Seems even the chat is timing out and isn't connecting, must be either really busy or just having connection issues.. certainty easier to keep clicking "connect" than wasting money attempting to phone them.

I'll save that numbers link, could come in handy, thanks gents Thumbs Up
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DrSnoosnoo
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PostPosted: 14:06 - 02 Apr 2015    Post subject: Reply with quote

I successfully use the App, WeQ4U on my android phone. You type the number you want to call, it checks the database and calls it. You need to be connected to the internet to it can find the database but then it calls a generic number which is included in your minutes for contracts etc.
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NJD
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PostPosted: 16:03 - 02 Apr 2015    Post subject: Reply with quote

Details updated all at the cost of 0.01p the catch took me 1-2 hours to finally get through to them on the message system oh and the £3-4 of phone credit to listen to their automated system.

The joys Crying or Very sad

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-Matt-
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PostPosted: 19:37 - 02 Apr 2015    Post subject: Reply with quote

Nexus Icon wrote:
https://www.saynoto0870.com/ often list alternative numbers for insurers using 0845, etc.
Also found this WeQ4U app quite good over the last few months - connects the majority of the time.
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Accuhaler
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PostPosted: 20:20 - 02 Apr 2015    Post subject: Reply with quote

NJD wrote:
Ended up wasting all my credit on their unavoidable automated machine and then cut out (ran out of credit) in the waiting que (great music they play).


people still use pay as you go mobiles?
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The Disapproving Brit
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PostPosted: 20:18 - 03 Apr 2015    Post subject: Reply with quote

When I got a new card, it had the same 16 digit number, just a new CVV number and expiry date. My old card carried on working for about a month, then started getting refused.

Updating card details shouldn't incur any admin fees - if it does, ask them to drop it. If they refuse, the magic phrase is "OK, no problem. Is that your final decision, or is there an escalation process I need to follow before I approach the ombudsman?". Either way, better to tell them if only to make sure they've got no excuse to cancel your policy.
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