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ScaredyCat
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Joined: 19 May 2012
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PostPosted: 10:34 - 12 Jun 2015    Post subject: Telecom Malaysia Reply with quote
Posted this first thing...

https://dl.dropboxusercontent.com/u/188253/_bcf/tmcorp.png

and then proceeded to b0rk the internet with a lovely BGP leak...where they kept the origin meaning validation by ROA didn't help.

I'd like to thank them for ruining my day...
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UnknownStuntm...
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PostPosted: 10:57 - 12 Jun 2015    Post subject: Re: Telecom Malaysia Reply with quote
ScaredyCat wrote:
BGP leak... ROA...

Come on, you can do better than that.

EDIT: Like, a link to real techies chatting about it: https://seclists.org/nanog/2015/Jun/586

And a real world TL;DR:

Malasian Internets Providings caused a worldwide issue by cocking up a few settings. And then it didn't get fixed because of another incorrect setting.
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ScaredyCat
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PostPosted: 11:22 - 12 Jun 2015    Post subject: Reply with quote
Not sure what you found confusing about it.

Don't you worry your pretty little head about it.


Rolling Eyes
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UnknownStuntm...
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PostPosted: 11:41 - 12 Jun 2015    Post subject: Reply with quote
I put it to you, sir (small 'S', be noted) that you are pretty much everything wrong with IT support. Deliberately making things more difficult to understand; not giving people what they need to know, using jargon where it's unneccessary and generally being a cock about "knowing stuff that you don't". Poor form.

And my head isn't pretty. Although I have had it said it's a lovely shape before. But this digression shouldn't spoil my vitriol.
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Rogerborg
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Joined: 26 Oct 2010
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PostPosted: 12:11 - 12 Jun 2015    Post subject: Reply with quote
^^^
I second that emoticon.
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ScaredyCat
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PostPosted: 12:16 - 12 Jun 2015    Post subject: Reply with quote
UnknownStuntman wrote:
I put it to you, sir (small 'S', be noted) that you are pretty much everything wrong with IT support. Deliberately making things more difficult to understand; not giving people what they need to know, using jargon where it's unneccessary and generally being a cock about "knowing stuff that you don't". Poor form.


1) This is the geek zone, if you're incapable of searching for terms you don't understand you probably shouldn't be in here.

2) BGP and ROA are standard TLA's in networking - If you don't know what they mean then networking isn't your thing so why would care.

3) There are, more than likely a few people here who are fully capable of understanding what I said.

4) Should I rate every post in "The Workshop" as confusing because I don't understand half of what's being said, or should I go and learn wtf they're all talking about? I suppose I could whine about it...

5) Would you rather I treated you as if your were as thick as shit and explain everything, or would you rather I considered you had some intelligence?
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 12:27 - 12 Jun 2015    Post subject: Reply with quote
I work as a tier 2 technical support Engineer in the video industry. I didn't understand anything of what you said. Therefore, you fail.
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ScaredyCat
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PostPosted: 12:37 - 12 Jun 2015    Post subject: Reply with quote
MarJay wrote:
I work as a tier 2 technical support Engineer in the video industry. I didn't understand anything of what you said. Therefore, you fail.


Is that even relevant? I have no idea what a "tier 2 technical support Engineer in the video industry" - it clearly doesn't involve networking on anything more than a very simple network.

MarJay wrote:
Therefore, you fail.


Technically* you fail.




*literally
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UnknownStuntm...
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PostPosted: 12:43 - 12 Jun 2015    Post subject: Reply with quote
ScaredyCat wrote:
UnknownStuntman wrote:
I put it to you, sir (small 'S', be noted) that you are pretty much everything wrong with IT support. Deliberately making things more difficult to understand; not giving people what they need to know, using jargon where it's unneccessary and generally being a cock about "knowing stuff that you don't". Poor form.


1) This is the geek zone, if you're incapable of searching for terms you don't understand you probably shouldn't be in here.

2) BGP and ROA are standard TLA's in networking - If you don't know what they mean then networking isn't your thing so why would care.

3) There are, more than likely a few people here who are fully capable of understanding what I said.

4) Should I rate every post in "The Workshop" as confusing because I don't understand half of what's being said, or should I go and learn wtf they're all talking about? I suppose I could whine about it...

5) Would you rather I treated you as if your were as thick as shit and explain everything, or would you rather I considered you had some intelligence?


Quit while you're behind, Jessica.

You're still showing yourself up as being a cock by bullet pointing your response.

People aren't 'thick as shit' as you so eloquently put it. If you present facts and figures in an easy-to-understand way, then ramp up the technobabble as required, you can come across as knowledgeable AND approachable. You show empathy with your users.

Most users don't give a flying fuck how bad a day some Malaysian ISP has had, they care why they couldn't get to Amazon.com and "have you fucking fixed it yet?". Telling them it's a BGP ROA TLA is only going to make them madder than they started. And all the while I bet there's half a shit eating grin across that smug cakehole.

As it happens, I work in IT. But although I can tech with the top guys in my company, I can also explain to the top guys NOT in IT, what the problem is/was. I can talk, like wot a oomin do.

I don't much care for further insults and I'm sorry if you think I'm wrong. I'll also apologise to knobcat for swearing.
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ScaredyCat
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PostPosted: 12:57 - 12 Jun 2015    Post subject: Reply with quote
UnknownStuntman wrote:


You're still showing yourself up as being a cock by bullet pointing your response.



Bullet points because you complained I wasn't spelling it out for you, complaints that I bullet point to spell it out Rolling Eyes

UnknownStuntman wrote:

People aren't 'thick as shit' as you so eloquently put it.


I didn't say you were, I said would you rather I did and spell out everything.


UnknownStuntman wrote:
If you present facts and figures in an easy-to-understand way, then ramp up the technobabble as required, you can come across as knowledgeable AND approachable. You show empathy with your users.

Most users don't give a flying fuck how bad a day some Malaysian ISP has had, they care why they couldn't get to Amazon.com and "have you fucking fixed it yet?". Telling them it's a BGP ROA TLA is only going to make them madder than they started. And all the while I bet there's half a shit eating grin across that smug cakehole.

As it happens, I work in IT. But although I can tech with the top guys in my company, I can also explain to the top guys NOT in IT, what the problem is/was. I can talk, like wot a oomin do.



I think the real issue is that 'The Geek Zone' is a bit relative to a skillset, I did actually assume more geekieness than appears to be present.
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 13:04 - 12 Jun 2015    Post subject: Reply with quote
One of the jobs of a technical support engineer is to be able to explain complex concepts to the layman. If you can't do that, then you aren't worth a jot in a support role.

Actually my job does require some networking knowledge. Not a lot, but some. It's more video based, funnily enough. I could prattle on about MXF, wrappers, indexes, VBI, VANC and Dolby all day and you wouldn't have a clue what I was talking about. If I made jokes or ironic points about this, you wouldn't get them, therefore your post is fairly irrelevant.
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Rogerborg
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Joined: 26 Oct 2010
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PostPosted: 13:07 - 12 Jun 2015    Post subject: Reply with quote
ScaredyCat wrote:
I did actually assume more geekieness than appears to be present.

Belittling diatribes, "your skillset is weak" - do you even geek?
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ScaredyCat
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PostPosted: 13:34 - 12 Jun 2015    Post subject: Reply with quote
MarJay wrote:
If you can't do that, then you aren't worth a jot in a support role.


I'm not in a support role, it's a technical role (because ^^^ what you said there)

MarJay wrote:
Actually my job does require some networking knowledge. Not a lot, but some.


Ok, so by you own admission you have some networking knowledge. I still don't understand why you think that because you didn't understand it and you have some networking knowledge I've failed to explain it properly. Is that not like me saying I know how to pump up my bike tyres, you've failed to explain to me how internal combustion works - I have some bike knowledge, you confused me over internal combustion? ( repeated because I'm trying not to be aggressive in explaining what I'm getting at)

If you've done CCNA (Cisco networking exam) then this is covered in there (I think it is, at least) and I know a few people on here have done their CCNA.

Rogerborg wrote:

Belittling diatribes, "your skillset is weak" - do you even geek?


You do troll well, Rogerborg. Different skillsets, not weak Vs strong. Perhaps worded badly, but unintentional.
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spikenipple
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PostPosted: 13:50 - 12 Jun 2015    Post subject: Reply with quote
Soooooo you still haven't explained what your original post actually means. Will you?
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ScaredyCat
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PostPosted: 14:02 - 12 Jun 2015    Post subject: Reply with quote
Spikenipple wrote:
Soooooo you still haven't explained what your original post actually means. Will you?


Telecom Malaysia posted a Happy Friday picture then broke the internet by giving out bad info to other systems - essentially their systems said "You can get to anything on the internet via us, and we are awsome, prefer our route" and then another provider (Global Crossing) passed this on. At that point Level 3 (massive company that do many comms) sent their traffic via that route. Telecom Malaysia can't handle that volume of traffic ... Internet -> toilet.
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goto10
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Joined: 16 Oct 2011
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PostPosted: 14:21 - 12 Jun 2015    Post subject: Reply with quote
ScaredyCat wrote:
Spikenipple wrote:
Soooooo you still haven't explained what your original post actually means. Will you?


Telecom Malaysia posted a Happy Friday picture then broke the internet by giving out bad info to other systems - essentially their systems said "You can get to anything on the internet via us, and we are awsome, prefer our route" and then another provider (Global Crossing) passed this on. At that point Level 3 (massive company that do many comms) sent their traffic via that route. Telecom Malaysia can't handle that volume of traffic ... Internet -> toilet.


This was way more fun to read compared to your first post!
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Rogerborg
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PostPosted: 14:27 - 12 Jun 2015    Post subject: Reply with quote
They went full routard.

Never go full routard.
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MarJay
But it's British!



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PostPosted: 14:28 - 12 Jun 2015    Post subject: Reply with quote
I've worked with CCNA certified Engineers, and also with Microsoft certified Engineers, and Oracle certified Engineers. My experience of them is this: They know how to pass exams, sound superior and use lots of acronyms, but they wouldn't know problem solving if it hit them in the face, by and large.
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ScaredyCat
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PostPosted: 14:49 - 12 Jun 2015    Post subject: Reply with quote
MarJay wrote:
I've worked with CCNA certified Engineers, and also with Microsoft certified Engineers, and Oracle certified Engineers. My experience of them is this: They know how to pass exams, sound superior and use lots of acronyms, but they wouldn't know problem solving if it hit them in the face, by and large.


An unfortunate side effect of a system that likes to have "certified by someone" engineers. It's similar to those "Graduates only" job specs. Related degrees, not so bad but "has a degree, in performance art" not so much (unless it's for a performance art job, is there such a thing?)

These days younger people don't have a choice, they have to get those certified qualifications just to get through the door. Once you have them you can teach problem solving skills.
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Rob W
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PostPosted: 21:50 - 12 Jun 2015    Post subject: Reply with quote
https://i.ytimg.com/vi/2Z8pgV74_Hw/hqdefault.jpg
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