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Developing communication skills

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Sun Wukong
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PostPosted: 12:47 - 27 Jun 2015    Post subject: Developing communication skills Reply with quote

So, one for all those who manage people, or live in shared houses or generally have to convey sensitive stuff to people.

Got any tips?

I don't come across as intimidating any more. Go me.

Have now gone the other way though, and instead sound like a bumbling old man.

So, from all you wonderful people, how can I better ask people to do tasks and stuff that they probably don't want to do, without sounding like a cock ?

Laughing
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Rogerborg
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PostPosted: 12:57 - 27 Jun 2015    Post subject: Reply with quote

Passive aggressive Post-It notes stuck on the fridge. Thumbs Up
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hellkat
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PostPosted: 13:02 - 27 Jun 2015    Post subject: Reply with quote

Intimidating?
What a cute concept.

Anyway: on topic.

Just ask.
No pleasy weasy stuff, no anxiety stuff.
Just state pleasantly what you want done, and say please or thank you.

Fucking about with poncy wording or beggage is pointless, I've recently realised myself that nobody really knows exactly what you want to say if you couch it up in fancy justifications all the time, so just say it.
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Flatbadger
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PostPosted: 14:38 - 27 Jun 2015    Post subject: Reply with quote

Just go into their room and take pictures, then post here Shifty
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orac
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PostPosted: 16:53 - 27 Jun 2015    Post subject: Reply with quote

have you actually tried asking. without actually being there to see and hear how you ask its very hard to say. there are all sorts of thing that go into asking/persuading people to do things. some people respond to a passive aggressive "I require you to do X"

everytime you ask someone to do something is going to require a different way of asking, I mean everything from their personality, how many times have you asked them to do it, is this a work colleague, are you there manager, is this someone you live with in a shared accommodation, their age, how tired they are... the list goes one its very hard to be able to say how to make something better if every time is different, just learn how to read people and learn how they respond to different approaches. there are no hard and fast rules
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grr666
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PostPosted: 20:54 - 27 Jun 2015    Post subject: Reply with quote

Who cares if an underling thinks you're a cock?

Managers/supervisors that treat employees like pals get the piss taken out of them anyway, just in a different way.
My Mrs manages about a half dozen younger employees and went down the pally pally route and ended up
doing half of their work for them.
After I told her to start behaving like a boss and drag them across the coals when they fuck up instead
of just doing things herself, she started to get the respect she deserves.
She's much happier now and more importantly, when she tasks someone with a job it gets done quickly and
right, no messing. You're either a big chief or a little indian, you can't be both and besides, I've never taken on a job to
make friends, I couldn't care less what my staff thought of me when I used to manage a half dozen guys.
Just be firm and make sure failure gets the appropriate penalty every single time. No favourites.
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Rogerborg
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PostPosted: 21:16 - 27 Jun 2015    Post subject: Reply with quote

grr666 wrote:
My Mrs [...] started to get the respect she deserves.

https://i1050.photobucket.com/albums/s412/badhorse1/This_thread_is_worthless_without_pictures_zps73b36e33.jpg

Stone cold cereal.
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Wonko The Sane
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PostPosted: 22:29 - 27 Jun 2015    Post subject: Reply with quote

I've had two great managers;

First one would always ask me to do something - not 'do you mind…?' but a "once you're done with that task, can you…?" or "please…?" always felt like he respected me and that he wasn't asking me to do something he wouldn't do himself if he had to.

current manager also asks, often with direct instruction, expects me to make a decision and stick with it and often backs me on my decision but then explains what a better option would have been after the issue is resolved.

I guess I'm saying I appreciate being treated with respect by managers, not treated like a thick dumb ass
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hellkat
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PostPosted: 16:47 - 29 Jun 2015    Post subject: Reply with quote

So anyway ... now that we have all thrown a few random suggestions into the ring, perhaps you would care to enlarge a little upon your reasons for asking.

Wink please Wink
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Pete.
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PostPosted: 16:51 - 29 Jun 2015    Post subject: Reply with quote

My communication skills are great.

I TALK REALLY LOUD!!!!!
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WD Forte
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PostPosted: 17:37 - 29 Jun 2015    Post subject: Reply with quote

I keeps hittin people till they listens proper
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Omega
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PostPosted: 19:52 - 29 Jun 2015    Post subject: Reply with quote

I just say "please could you do whatever". Sounds a bit like you're asking their permission but I think that's what makes it work. If someone makes a fuss then you can step back to "intimidate" mode.
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Slacker24seve...
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PostPosted: 21:12 - 29 Jun 2015    Post subject: Reply with quote

Omega wrote:
I just say "please could you do whatever". Sounds a bit like you're asking their permission but I think that's what makes it work. If someone makes a fuss then you can step back to "intimidate" mode.


Intimidate shouldnt required, just be assertive. Or perhaps 'intimate' mode?

I find generally being pleasant and listening to my staff but also not fucking about and getting to the point with what I want them to do is best. I also stopped trying to be matey and gained a lot more respect.

One of my bosses has a remarkable Jedi mind trick of giving people a problem to solve and making sure they come up with the idea he had all along anyway. Because it is then 'their' idea, they want to do it and feel good about it, and he gets the result he wants too. Rolling Eyes
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Robby
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PostPosted: 22:38 - 29 Jun 2015    Post subject: Reply with quote

I stare at people until they do something to please me.
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Hefty
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PostPosted: 22:55 - 29 Jun 2015    Post subject: Reply with quote

1. Loved one.
2. Ransom.
3. ????
4. Profit..!!
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Pete.
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PostPosted: 07:03 - 30 Jun 2015    Post subject: Reply with quote

Robby wrote:
I stare at people until they do something to please me.


Don't try it on your cat...
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Ste
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PostPosted: 07:07 - 30 Jun 2015    Post subject: Reply with quote

Pete. wrote:
Robby wrote:
I stare at people until they do something to please me.


Don't try it on your cat...

I reckon Robby learnt that from a cat. Razz

edit: typo
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Sun Wukong
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PostPosted: 16:18 - 30 Jun 2015    Post subject: Reply with quote

Robby wrote:
I stare at people until they do something to please me.


The woman I'm replacing used to do that if you bothered her when she was working. We have a strange translator who I have literally seen write an A4 page note to request a fiver for food.

In answer to Hellkat, I am toning down my roaring, sarcasm, inappropriate humour and swearing... only leaves me with bumbling and confusion.

And I'm managing barely paid staff, and volunteers. So not quite the normal boss-staff relationship. Plus they have more experience in this specific role and sector than I do, and the departing manager made sure they knew it.

I take the reigns officially from tomorrow.

The monster days I have been putting in and eventually getting control of the finances and staffing seem to have endeared me to them at least. Got another manic month and then it should be fine Thumbs Up

I like the "please can you... " line.

I also responded to some fairly potent passive aggression in an email from one oik criticising me by simply suggesting she was absolutely right and she could have done a better job; please take it on yourself and keep me in the loop Thumbs Up

Laughing

I have 6 hours of skype meetings and interviews tomorrow, and the internet here struggles to load GMAIL (finally sorted a much needed upgrade - you think phoning an Indian call centre from England is frustrating... they are much worse here).

Great experience though, and perversely really enjoying myself, just a very steep learning curve.

Any more advice warmly received Thumbs Up
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"Hard times lead to hard people. Hard people lead to good times. Good times lead to weak people. Weak people lead to hard times." Smegballs
"Oh and STE balloons would be one of the nicer things we would receive at the office, the amount of dog turd in jiffy bags is not funny." Jsmith86
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stinkwheel
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PostPosted: 16:33 - 30 Jun 2015    Post subject: Reply with quote

Make it clear this is a team job. Because it is. I sometimes work with moody teenage trainee vet nurses and you need to know how to handle them.

I won't say "Go get the otoscope from the consult room please.". I'll say "We could do with the otoscope through here please.". It feels like it was their idea to get the otoscope.

Instead of "Get the bitch spay kit ready". I say "Let's get the kit setup for the next operation.". Hey, we're both doing something.

Not "Get the next dog ready please.". Instead "Can you get the next dog on the table while I scrub up.". Again, both doing something.

In a similar vein, not "Clean the theater please". Say "I'm off to call a client, can you have theater prepped for when I'm finished and we'll start the next op?". Again, I'm busy, not sitting on my arse while you do menial jobs. We both have something to be getting on with.

Communication is important.

I won't say "Is the anaesthetic ok?". I'll say "Are we happy with the anaesthetic?". There can be half a ballpark between an anaesthetic being "ok" and someone being entirely happy with it.

That's nothing compared to getting accurate information out of a client which is like drawing teeth.
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Sun Wukong
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PostPosted: 04:03 - 01 Jul 2015    Post subject: Reply with quote

Thanks Stinkwheel, all really helpful advice Thumbs Up

Do you have a polite way to word "Remember when I said I would let you keep that pregnant cat, under duress, and you now have 4 kittens in your soon to be shared room... well when I asked you to keep it inside, I actually meant it. If that cats get pregnant again, all the cats will go. All of them. You can hand in your notice the same day if it upsets, I don't mind, I find you a pain to manage and the position you fill is popular - I'd have a replacement in a week."

Woke up this morning to the cat locked outside getting a good rogering from a local tom Rolling Eyes

The kittens I got dumped on me that she was meant to take care of, became a team effort, and then just became my issue. And now the cat is off roaming and going to be knocked up again... not happy about that. Not a great fan of the girl involved either, but the volunteers are so have to tread carefully.

If someone liked to get shit faced every night, or shag around, they'd be fired no question. Cat hording, somehow on the verge of socially acceptable. Mad.
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"Hard times lead to hard people. Hard people lead to good times. Good times lead to weak people. Weak people lead to hard times." Smegballs
"Oh and STE balloons would be one of the nicer things we would receive at the office, the amount of dog turd in jiffy bags is not funny." Jsmith86
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hellkat
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PostPosted: 07:40 - 01 Jul 2015    Post subject: Reply with quote

Have the kittens drowned and the cat spayed.
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stinkwheel
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PostPosted: 11:25 - 01 Jul 2015    Post subject: Reply with quote

That doesn't need subtle comms. Cat hoarding is a mental illness. It needs tackling or it WILL get worse.

At the risk of being overly-American, I suspect you need to set up an intervention. There is a lot of info out there on how to do it and on the specific problem of cat hoarding.

The she-cat needs speying. This can be done any time, even if they are pregnant.

May be time to get an outside agency involved?
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I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.
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