Infinity slower than Guarenteed Speed.

Dav1son · Trackday Trickster Joined: 24 Jun 2006 Karma :

We have just moved into our dream house in a BT area and signed up for Infinity 2. Was told speeds between 65 and 80 with Guarenteed speed of 57Mb.
Since Friday the speed hasn't changed from 46.1 checking at various times of the day etc.

BT chat said to wait a week for it to settle but if it's not fluctuating I can't see it doubling in speed in 3 days.

Looking at, what I assume is the main socket, there are 2 cables coming out of the back of the socket to other parts of the house and a wire coming up the wall which will be the line in.
Could these other lines be causing interference to my speed.
Also the sockets don't have any plates on the front so no test points to bipass the house circuit.

Any thoughts would be appreciated.
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Future: ....
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Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Your computer is connected to the router with a cable and not by wifi?

Rogerborg · nimbA Joined: 26 Oct 2010 Karma :

I'm wondering, for what possible lawful, non-commercial purpose do you need more than 46.1Mb sustained bandwidth? Thinking

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The Shaggy D.A. · Super Spammer Joined: 12 Sep 2008 Karma :

"But the speedo goes up to 200!"

Smile

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Andy_Pagin · World Chat Champion Joined: 08 Nov 2010 Karma :

I've got BT Infinity, it's by far the worst broadband I've ever had. Randomly loses connections and not particularly fast. The BT name servers are utterly unreliable. WiFi signal strength varies wildly, no amount of router re-boots or channel changes makes any difference. Currently I'me getting it for free - it's not worth even that amount of money.
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Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Andy_Pagin · World Chat Champion Joined: 08 Nov 2010 Karma :

Ste - recommend me a router please.
____________________
They're coming to take me away, ho-ho, hee-hee, ha-haaa, hey-hey,
the men in white coats are coming to take me away.
Yamaha Vity -> YBR125 -> FZS600 Fazer -> FZ1-S Fazer

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

I've got a Netgear N600 DGND3700 which is excellent.

Someone else might be able to recommend one that's a bit more recent. Razz

Dav1son · Trackday Trickster Joined: 24 Jun 2006 Karma :

ScaredyCat · World Chat Champion Joined: 19 May 2012 Karma :

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Have a read of what's guaranteed. Thumbs Up

Check what your line speed is on here: https://www.dslchecker.bt.com/

Then when you've got an ethernet cable, do this: https://speedtest.btwholesale.com/

Dav1son · Trackday Trickster Joined: 24 Jun 2006 Karma :

Noticed I'm in the VDSL impacted rate

Will look further in to the speed Guarentee, the website says I have to wait 10days before I can complain loudly and expect them to look into it.
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Future: ....
Present: GSXR-750 L0
Past: ZX10R C2H, TL1000R, CBR400 NC29, GPR50RR/RS50

CaNsA · Super Spammer Joined: 02 Jan 2008 Karma :

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

Dav1son · Trackday Trickster Joined: 24 Jun 2006 Karma :

UncleFester · World Chat Champion Joined: 30 Jun 2013 Karma :

KCON more like.

I don't miss living there!!!

We're stuck on BT ADSL and can't get more than 3mb no matter what - compared to the 140mb we had from Virgin ......

Hey ho.

Now i masturbate over pictures, not video :'(
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2017 Z1000SX

CBFcarl · Nearly there... Joined: 29 Oct 2013 Karma :

Dav1son · Trackday Trickster Joined: 24 Jun 2006 Karma :

This is via a Gig Ethernet cable into the gig slots.

So exactly the same as via wireless
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Future: ....
Present: GSXR-750 L0
Past: ZX10R C2H, TL1000R, CBR400 NC29, GPR50RR/RS50

CaNsA · Super Spammer Joined: 02 Jan 2008 Karma :

Dav1son · Trackday Trickster Joined: 24 Jun 2006 Karma :

CaNsA · Super Spammer Joined: 02 Jan 2008 Karma :

Phone BT and ask them what's going on.

dydey90 · World Chat Champion Joined: 01 Oct 2013 Karma :

The difference between OP quoted and actual speeds are five times the speed of my whole connection.

Always going to win the shit internet top trumps.

Hash tag not butt hurt.
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Shinigami · World Chat Champion Joined: 14 Feb 2012 Karma :

anthony_r6 · World Chat Champion Joined: 31 Mar 2011 Karma :

If the speeds are not achieving your minimum guaranteed speed, you should be free to leave your contract without penalty. It's unlikely they're going to be able to do anything about increasing the speed - and I'm not sure asking you to wait a couple of days is going to improve that.

If you're achieving 46mb, I reckon you could kick up a fuss and get yourself moved to Infinity 1? which you can get relatively cheap on a deal. 330mb Fibre to your house though, that looks like an alternative from the screenshot?
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