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Biker74 |
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Biker74 Two Stroke Sniffer
Joined: 11 Jan 2017 Karma :
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Posted: 19:49 - 11 Jan 2017 Post subject: Disgraceful |
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Hi co-riders, I am with MCE third year. No problem at all, they quoted the price and I paid. Quick and easy. Easy up to now. I had a accident on my scooter, black ice in the morning, no one else involved.Thanks God. Bike is mainly cosmetically damaged, and my boots and helmet ready to bin, also my leathers was cut off by ambulance crew.
First contact with MCE I made 02.12.2016 to claim my leathers and helmet,but i was not sure about the bike condition, so I contact honda dealer, where i bought that bike and they checked the scooter with quote about £1300 costs of repair. I was back in touch with MCE, who said i can not claim leathers and helmet if I do not claim a bike too. Under that I agreed, but they said the scooter have to be checked under MCE aproved garage.
After few phone calls, how they doing with my claim, i was told the scooter will be written off, they have to just decided which category.Week after I made another contact with MCE, and I was told the bike will not be written off, is repairable.
As at the beginning I told them i do not want claim the scooter (voluntary access £950, yes my mistake,so not a worthy).
And what happened next they charged me £270 pound for keeping the bike in "their" garage and I was told I will get my bike back today or tomorrow. From the garage they contact me and asked me if I do repair under the claim. Surprised me again, so I made a call to MCE what is going on, and after on hold I was told, garage will contact me again,(up to now, not happen, they are closed now), and also MCE said I will get my scooter next week.
So make that clear: I was pushed to claim my scooter instead just my leathers and helmet.
On MCE request my scooter was moved to their approved garage then charge me for that £270 (my honda dealer charged me for check £22, and for pick off £25 even the dealer is few times faraway.)
I was told the scooter will be written off and then they change their decision.
Some off them was rude on the phone, not all, some.
I made a official complain to MCE, so they investigate by them self now. Also i asked for a copy of my reports, communications, will see.
I will be in touch and let you know, how this continue...
Have good time. |
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CaNsA |
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CaNsA Super Spammer
Joined: 02 Jan 2008 Karma :
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M.C |
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M.C Super Spammer
Joined: 29 Sep 2015 Karma :
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 20:55 - 11 Jan 2017 Post subject: |
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It is a new low though, even for MCE.
OP is down either £950 for the excess if he goes ahead with the claim; or £270 for collection / evaluation / storage at the garage that MCE told him he had to use, plus the lost costs of the leathers and lid claim.
It seems pretty clear that they're set up to gouge many-hundreds out of their customers one way or another. I'd wonder if these "approved" garages are in the habit of always estimating over £950 to the customer, but not necessarily billing MCE that much.
Good to see that OP has already started a complaint, presumably over the £270 bill and the leathers-and-lid. I hope he's read his contracts, but I'd note that any clearly unfair term shouldn't be enforceable anyway.
Best of luck. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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B0ndy |
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B0ndy Spanner Monkey
Joined: 25 May 2015 Karma :
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Posted: 21:42 - 11 Jan 2017 Post subject: |
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MCE are great aslong as you plan on never making a claim ____________________ CBF 125 -> CB400SF -> GSX600F -> ZX6R (G1) -> GSXR1000 K4 -> ZX6R (B1H Stunt bike) -> VFR800 -> R1 5PW -> Sprint 1050 -> Fireblade 929 -> ZX10R C2H |
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lilredmachine |
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lilredmachine World Chat Champion
Joined: 24 Jan 2005 Karma :
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grr666 |
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grr666 Super Spammer
Joined: 16 Jun 2014 Karma :
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Posted: 00:58 - 12 Jan 2017 Post subject: |
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I get around this by buying second hand bargain kit. If it gets wrecked, it was only cheap to start with.
If I had an off, I'd be far more concerned about my bike than my kit. As long as I'm not too physically fucked up post
crash, then it did what I bought it for, to reduce/prevent some injuries. In the bin and start again. ____________________ Currently enjoying products from Ford, Mazda and Yamaha
Ste wrote: Avatars are fine, it's signatures that need turning off. |
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Sun Wukong |
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Sun Wukong World Chat Champion
Joined: 02 Nov 2014 Karma :
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Posted: 05:55 - 12 Jan 2017 Post subject: |
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People expect insurance to pay out?
I'm with Grr and LilRed. ____________________ Top cat
"Hard times lead to hard people. Hard people lead to good times. Good times lead to weak people. Weak people lead to hard times." Smegballs
"Oh and STE balloons would be one of the nicer things we would receive at the office, the amount of dog turd in jiffy bags is not funny." Jsmith86 |
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vanderbale |
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vanderbale Borekit Bruiser
Joined: 14 Jan 2014 Karma :
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Biker74 |
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Biker74 Two Stroke Sniffer
Joined: 11 Jan 2017 Karma :
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Posted: 12:00 - 13 Jan 2017 Post subject: |
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Hi co - riders,
just quickly.
Still missing logic: instead of receiving money - I paid.
Why the heck, they call that CLAIM |
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Kaya75 |
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Kaya75 Trackday Trickster
Joined: 11 Jan 2015 Karma :
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grr666 |
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grr666 Super Spammer
Joined: 16 Jun 2014 Karma :
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G |
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G The Voice of Reason
Joined: 02 Feb 2002 Karma :
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 14:47 - 13 Jan 2017 Post subject: |
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G wrote: | For what it's worth, it'll cost MCE if you put a complaint into the Ombudsman, regardless of whether they win or lose. |
Didn't someone opine that they've got insurance to cover that?
Seems a bit meta, I might have dreamed it. Either way, do eeet. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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G |
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G The Voice of Reason
Joined: 02 Feb 2002 Karma :
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Posted: 14:51 - 13 Jan 2017 Post subject: |
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I didn't see that, but they may well do; you'd presume that if their insurance pays out enough times, it's going to go up.... but they might have insurance for THAT too . |
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Biker74 |
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Biker74 Two Stroke Sniffer
Joined: 11 Jan 2017 Karma :
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Biker74 |
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Biker74 Two Stroke Sniffer
Joined: 11 Jan 2017 Karma :
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Wafer_Thin_Ham |
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Wafer_Thin_Ham Super Spammer
Joined: 18 Nov 2005 Karma :
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Biker74 |
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Biker74 Two Stroke Sniffer
Joined: 11 Jan 2017 Karma :
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Biker74 |
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Biker74 Two Stroke Sniffer
Joined: 11 Jan 2017 Karma :
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Posted: 17:56 - 15 Jan 2017 Post subject: |
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Will I get my scooter tomorrow or they will still play a game? |
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 10:01 - 16 Jan 2017 Post subject: |
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Are they still trying to blackmail you into paying several hundred pounds before they give your scooter back? ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Biker74 |
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Biker74 Two Stroke Sniffer
Joined: 11 Jan 2017 Karma :
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Posted: 11:13 - 16 Jan 2017 Post subject: |
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Hi co-riders,
just 5 mins ego I spoke with receptionist from COPART DIRECT, where is my bike hold, and she said, can be delivered on Wednesday (the day I working).
Lets make that clear: The last Tuesday I paid £270 fee ( still do not know for what exactly), and first contact with garage Copart Direct, was made after. // The fee I paid thru MCE customer service. //
( they asked me if I want to do repair my bike under insurance claim. When I refused, they said, will call me back.....
The last Friday I finally got the garage details from MCE and I called to arrange the delivery of my bike. Copart receptionist said they have to verify first with MCE and will call me back.( You know what....they did not.)
Today after my blood pressure went down , I calmly said to receptionist I will come in for my bike by myself. She answer: there is 24 hours slot. I told her the 24 hours request I made the last Friday, but she opposed, there is not note left.( my fault?...)
On the end I requested my bike to be ready for my personal pick up tomorrow.
Let`s pray I have my bike back.
They want make you tired, but you know what? I giving chance to MCE to sort it out the complaint I made, how Financial Ombudsman advises, and then i will legally fight for justice. ( I have that luck for free legal services from union)
Thank you guys for listening. /reading |
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 11:30 - 16 Jan 2017 Post subject: |
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The word you're going to want to use frequently is "unreasonable". I wish you the very best of luck. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Biker74 |
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Biker74 Two Stroke Sniffer
Joined: 11 Jan 2017 Karma :
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Shinigami |
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Shinigami World Chat Champion
Joined: 14 Feb 2012 Karma :
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Posted: 11:41 - 16 Jan 2017 Post subject: |
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getting sick of insurance companies being utter utter cunts
Sophs not having much fun either
____________________ Current: Honda City Fly CLR125 2003 Honda CB600F Hornet 2008 Yamaha FZ6 S2 + 1991 Kawasaki GPZ500
"Once you realize what a joke everything is, being the Comedian is the only thing that makes sense. |
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Old Thread Alert!
The last post was made 7 years, 141 days ago. Instead of replying here, would creating a new thread be more useful? |
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