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A cautionary tale of dealers

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sickpup
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PostPosted: 14:53 - 04 Jul 2017    Post subject: A cautionary tale of dealers Reply with quote

Just thought I would relate a quick story of a dealer I have just spoken to this morning. I'm not going to name them as any one buying a bike should ask the same questions I did before even bothering to go and have a look.

I need another Deauville as a spare bike. Mine is now 16 years old and recently broke down, easily repaired but a 5 day wait for parts to turn up which if I had been at work would have been inconvenient.

I saw a bike on ebay, looked decent in the pictures but they can lie a thousand words so called the dealer this morning to discuss.
A helpful chap answered and I said I would be travelling a round trip of 400 miles to look at it so would prefer any bad news before I set off.
The bike had a mileage discrepancy of 10,000 miles, you can now check the previous MOTs online here which is a good starting point. As the bike wasn't in the show room the clocks couldn't be checked to see if it was a mistake or a crashed repaired bike.
There was no MOT on the bike. Considering the show room has its own MOT station this was a big red flag. For the £10 trade cost of an MOT there is no reason not to do one unless the bike has a problem.
Although the bike was being sold at a set price there was no warranty of any kind on it. As this is a legal obligation unless sold as unroadworthy, spares or repair then it needs one. As it was being sold as roadworthy in need of an MOT it required a warranty. In an attempt to get around this the dealer stated it was being sold through their auction company but it was still a set price and not an auction.

The dealer justified what they were doing by saying that if the bike had an MOT it would be sold for £750-£1000 more which is an odd thing to say when you have an MOT station and have just said the bike will pass fine. As it is the price was only £500-£750 off a good condition bike and the dealer had already stated that there was wide spread corrosion to the wheels and frame.

Always remember, a bike without an MOT is a lump of scrap metal so worth whatever you will pay for it. It is not a bike it is a collection of parts.

So before going to a dealer after seeing an ad on ebay check the present and previous MOT's and print them off. Ask about the warranty offered, do a check with someone like HPI on the vehicle and only then call them. There are so many 2nd hand bikes to choose from that you shouldn't get hooked on just one. Always be prepared to walk away before you have even looked at it.
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chickenstrip
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PostPosted: 15:23 - 04 Jul 2017    Post subject: Reply with quote

Otoh, my current Fazer was advertised by the dealer as immaculate (and who trusts that word in anybody's ad?), and although I only had to travel a bit over 30 miles to view it, I had to explain to the dealer that I had just recently broken my back, so didn't want to do any unnecessary miles, as it was still very uncomfortable. They assured me it was as advertised, and so I found it. Bit dearer than I would have liked to have paid, which was another reason I almost didn't bother, but it turned out to be worth it, for me anyway.

But yes, I grilled them over the phone about it before even going to look, and assumed nothing until I saw it with my own eyes.

I have bought nearly all my bikes from dealers through 30-odd years, and never once had a problem. Nearest I came was when I went to Leicester by train (from Oxfordshire) to view two bikes (same model). The one I chose, I found a fork seal leak on, and asked if they could replace that seal in time for me to ride the bike home that day. They said yes, and I went off for a wander and some lunch while they prepped the bike. Got back to find it had had a faulty damper rod, which they had also replaced by stealing one from the other bike in their showroom. I arrived back there in time to see three of them putting the finishing touches to get it ready, which they did with no complaints, even though it took them past closing time.

So not all encounters with dealers are horror stories. Maybe I'm saying this because I've worked at several. Seen good and bad, but mostly, in fairness, good.
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sickpup
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PostPosted: 15:32 - 04 Jul 2017    Post subject: Reply with quote

chickenstrip wrote:
So not all encounters with dealers are horror stories. Maybe I'm saying this because I've worked at several. Seen good and bad, but mostly, in fairness, good.


I've also worked at Dealers and can't see where I said don't trust any Dealers. I've said ask some questions, be careful with answers and don't get hooked on particular bike, there are lots out there.
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chickenstrip
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PostPosted: 15:41 - 04 Jul 2017    Post subject: Reply with quote

sickpup wrote:
chickenstrip wrote:
So not all encounters with dealers are horror stories. Maybe I'm saying this because I've worked at several. Seen good and bad, but mostly, in fairness, good.


I've also worked at Dealers and can't see where I said don't trust any Dealers. I've said ask some questions, be careful with answers and don't get hooked on particular bike, there are lots out there.


I would say that applies to any expensive purchase - common sense.
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arry
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PostPosted: 16:30 - 04 Jul 2017    Post subject: Re: A cautionary tale of dealers Reply with quote

Good post, BTW Thumbs Up

But:

sickpup wrote:
Deauville

travelling a round trip of 400 miles


What in the name of all that's holy? Surely no-body travels 200 miles, presumably by public transport, or worst still roping in a mate, to go see a run of the mill bore-mobile? It'd have to be a deal of such epic win you'd buy it blind and have a zero probability of losing to even contemplate that sort of journey, surely?
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M.C
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PostPosted: 16:54 - 04 Jul 2017    Post subject: Reply with quote

It's been discussed many times on here, dealers not offering a warranty when they should, checking MOT history online etc. You can check if the bikes been written off or stolen for free, I always do before making enquiries.
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sickpup
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PostPosted: 20:32 - 04 Jul 2017    Post subject: Re: A cautionary tale of dealers Reply with quote

arry wrote:
What in the name of all that's holy? Surely no-body travels 200 miles, presumably by public transport, or worst still roping in a mate, to go see a run of the mill bore-mobile? It'd have to be a deal of such epic win you'd buy it blind and have a zero probability of losing to even contemplate that sort of journey, surely?


Bike condition within the South East is very different to the rest of the country.
Here bikes are used as commuters as well as weekend toys so generally get used year round whatever the weather constantly building up mileage.
As general rule most bikes are toys not the primary means of transport so outside London they tend to have lower mileages and lead more pampered lives.
In Wales for example the weekend warriors would only use a bike for 4 months of the year and consider a bike with 10k on the clocks high mileage. They often scrub them down after use as well then store them for 8 months of the year.

So if you go out of London you will often get a lower mileage better condition bike for the same money than if you don't.
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Copycat73
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PostPosted: 20:56 - 04 Jul 2017    Post subject: Re: A cautionary tale of dealers Reply with quote

sickpup wrote:

Bike condition within the South East is very different to the rest of the country.
Here bikes are used as commuters as well as weekend toys so generally get used year round whatever the weather constantly building up mileage.
As general rule most bikes are toys not the primary means of transport so outside London they tend to have lower mileages and lead more pampered lives.
In Wales for example the weekend warriors would only use a bike for 4 months of the year and consider a bike with 10k on the clocks high mileage. They often scrub them down after use as well then store them for 8 months of the year.




well that's another condescending moan ..

cannot help but think the sooner your bike is fixed with some extra spares at hand the better it will be... then you can bitch about other road users as "normal".


&

sickpup wrote:

I saw a bike on ebay, looked decent in the pictures but they can lie a thousand words so called the dealer this morning to discuss.


yep..
caveat emptor
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stevo as b4
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PostPosted: 21:40 - 04 Jul 2017    Post subject: Reply with quote

I do agree to an extent with sickpup though on the notion that big city bikes are less looked after and more used if you like for the same mileage. They'll be stereotypically more scuffs scrapes and damage on a daily used Street parked city commuter and maybe more wear and tear from the operation patterns.

Its the same with cars though too, there ain't no way I'd buy a car that's been used for years in inner city London and been parked in all sorts of shit places and at the side of busy roads all its life.

As for the rest, well you get good and bad dealers everywhere, but anything I've ever looked at that's been sold as seen or not had an MOT was project status or a fixer upper, and either priced accordingly or if the dealer senses your keen to buy they are happy to negotiate on price. That's how in 99 I nearly bought a Hornet 600 that had a few scrapes and had corrosion on the engine paint and manky down pipes. At the right price it would still have been a good buy.
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c_dug
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PostPosted: 21:42 - 04 Jul 2017    Post subject: Reply with quote

Seemed like a pretty accurate round up of bike buying around London to honest. There have been very clear mileage and condition differences between bikes I've bought in or close to London compared to those bought further away.

My bikes are definitely a tool first and a toy second. Mechanically it's sound, but I've put nearly 15,000 miles on my Fazer since last April and cosmetically it's far from the shining example I bought!
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Feasty
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PostPosted: 09:06 - 05 Jul 2017    Post subject: Reply with quote

Fair few years ago now I was looking to buy a newer 125 that didn't constantly break down. I came across a small dealership that had 2 identical Honda XR125's, only slight difference was the mileage - one had about 5000 miles and the other 7000 miles.
I decided to pay the extra couple of hundred for the lower mileage bike, however when I turned up to pick it up I happened to check the service log and noticed the mileage didn't match the speedo.

Turns out the speedo must have been replaced at some point, the dealership acted surprised and said they hadn't noticed - I'm not sure I really believed them but I ended up buying the other bike so the service schedule matched the bike and made an easier sell on.

Loved that bike, it was slow but so dependable. Thumbs Up
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(7 year gap), BMW F650 (Relaxing ride). Aprilia Caponord ETV1000 (Big and bold). Yamaha FZS600 (got me in trouble too quick!).
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Commuter_Tim
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PostPosted: 20:30 - 05 Jul 2017    Post subject: Reply with quote

Feasty wrote:
Turns out the speedo must have been replaced at some point, the dealership acted surprised and said they hadn't noticed

It amuses me that they think that answer was acceptable.
It either means they're scammers or idiots.
Both options end up with the buyer walking away, I'm guessing they didn't think that excuse through.
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