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 Mark65 World Chat Champion

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| P.addy |
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 P.addy Red Rocket
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| Confusion |
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 Confusion Scooby Slapper

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| winz |
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 winz World Chat Champion

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| AshWebster |
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 AshWebster Brolly Dolly

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| arry |
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 arry Super Spammer
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| winz |
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 winz World Chat Champion

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| arry |
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 arry Super Spammer
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| barrkel |
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 barrkel World Chat Champion
Joined: 30 Jul 2012 Karma :   
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 Posted: 18:01 - 06 Jul 2017 Post subject: |
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When I got my Brutale and traded in my VFR in the middle of the policy, I switched to Principal because the extra cost for switching the VFR policy prorated for the remainder of the policy exceeded a full year with Principal. (That is, the cost with Principal was higher, but it was a full year, so was cheaper on a per-month basis.)
I didn't get my documents particularly quickly via email and phoned them up to be assured that I was actually insured to ride my bike around - wouldn't have been a pleasant conversation with the police otherwise.
It took 32 minutes on hold, calling at 5pm on a Friday, before I gave up.
It took 17 minutes for them to answer the phone calling at 9:30 Saturday.
I wouldn't hold out high hopes of decent customer service given those kinds of waiting times, and I dread the thought of having to call them again to e.g. send NCB proof for my next insurer, or cancel auto-renewal. There's a point at which the time spent waiting on the phone exceeds the savings from the next higher priced insurance, and Principal hit that point for me very early on in the relationship. ____________________ Bikes: S1000R, SH350; Exes: Vity 125, PS125, YBR125, ER6f, VFR800, Brutale 920, CB600F, SH300x4
Best road ever ridden: www.youtube.com/watch?v=s2MhNxUEYtQ |
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Old Thread Alert!
The last post was made 9 years, 91 days ago. Instead of replying here, would creating a new thread be more useful? |
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