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Easy-X
Super Spammer



Joined: 08 Mar 2019
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PostPosted: 16:44 - 22 May 2025    Post subject: Security Reply with quote

With the M&S hack still ongoing, the clean-up at least, I'm going to audit all my PCs, devices and accounts and see if I'm doing any "stoopid shit" Smile My main focus used to be securing my main email account but I think we're at the stage where anything and everything that can be locked down with Two-Factor Authentication (2FA) should be.

Now I hope we're all past the point of reusing simple passwords like George1939 or Password123. Every website account needs a unique random password and given Chrome, Brave, Firefox etc. will generate and save these for you there's no excuses. Then you just have one job: keep your web browser safe. For example, with Chrome it's all tied to your Google Account so keep that locked down and you should be reasonably safe. That's when you should switch on 2FA.

Personally I dislike the 2FA apps. Always a pain when you change phones, even more of a pain if you lose your phone! So I'm changing over to hardware keys and they're pretty easy to get a hold of. Yubikey is a big name, Google have their own Titan Key but anything that does "FIDO2" should work, e.g. locking down your Microsoft Office account, price £25 ~ £50.

Hardware keys, once registered, prompt you when you log into a new device to insert the key (they're usually USB but you can get NFC and Bluetooth versions). If you deem the device "safe" e.g. at your house, you won't get prompted for the hardware key again (although you'll probably have to re-enter the password after a while.) A public computer? Nope, that's not safe but even if that Bangkok Internet Café has a keylogger running, Mr. Chakrii won't get very far unless he steals the hardware key off you. Personally I wouldn't log into my main email account unless it's a device I own. Even a works' computer if you can avoid it, that's what phones are for.

Obviously guard the key with your life, more so even than your phone, but it is at least a physical thing you can hold in your hand and not just some vague promise about data security.
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stinkwheel
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PostPosted: 18:09 - 22 May 2025    Post subject: Reply with quote

My main bank account doesn't have an online facility. Any online transactions I do are via credit card, which is someone elses money.

On the rare occasions I need to do a BACS transfer, I go to the branch to do it.

Mr stinkwheel mocked me for not using a store card at our local coop...

I find 2FA a total pain in the arse because I don't usually have a mobile phone on me. It generally spends most of its time on my bedside table as a glorified alarm clock.

I also have a policy of not using my real name for most online interactions which seriously limits the benefit data miners can derive.

My mates call me a luddite. I preferr to think of myself as being aware of the pitfalls associated with networked computing systems and having an awareness that tech should work for me and not the other way round.

The staff at work are horrified by the fact I don't have a smart phone and can't comprehend how I cope without one. Well, I do have one, but it doesn't have a SIM card, I use it as an offline GPS and as a way of connecting to the wifi when I go on holiday. It has its own google account, basically a mini tablet PC.
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Easy-X
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PostPosted: 21:30 - 23 May 2025    Post subject: Reply with quote

So I have my funky security key. As tech-toys go it's somehow less exciting than a memory stick given the amount of work I have ahead of me Sad

As part of my audit I've found I have passwords saved in Google, passwords saved in not one but two password managers, three 2FA authentication apps on my phone (four if you count the Steam app). If I attempt to link this new physical key to something they all get in a fight and then Microsoft Hello wades in to see what the kerfuffle is all about Doh!

I need to move everything to a single password manager, a single authenticator app and this key, then disable/erase all the rest...

https://www.drivingmonitor.com/wp-content/uploads/2022/10/what-could-happen-whats-the-worst.gif
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Robby
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PostPosted: 08:12 - 24 May 2025    Post subject: Reply with quote

This would have been a good idea 5 years ago. Nowadays the thinking has moved on. The new approach is that security should be easy, invisible and turned on by default. This is so that normal people don't have to know what they're doing.

So a good approach nowadays, at least for Android users, is to let google handle it. Google password manager will now prompt to use passkeys instead of passwords for sites that support it. These are just better. You also get it backed up into google so there is less trouble if you change phone.

The default google approach to MFA is good, and clever. It doesn't prompt you all the time and be annoying, but it does prompt when it sees an unusual sign-in. Particularly from a new device.

These security controls can be worked around, but it requires someone skilled going after you personally. If you're looking to avoid normal attacks, and cover yourself for your own past stupidity (like re-using passwords on a site that was breached), then there is no need to go too far.

Your new approach appears to just make it easy to have a single breakage or hardware failure and then lose access to everything.

However, if you are dead set on moving to a single offline password manager, Bruce Schneier's password safe is what I would go for.

Final note - you will get about the same level of security and far more resilience against failure by writing the passwords out by hand in a notebook, and keeping it in a drawer at home.
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P.
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PostPosted: 13:04 - 24 May 2025    Post subject: Reply with quote

I have KeePass for most with the master password for that, in case I forget it or get smacked by a truck, written on a note, laminated, in the garage.

Thats pretty much it Everything is stored, rotated every 3 months with 2FA on Authy, thats all I feel is needed.

Banking is biometric, passcode and text, so I can't really do more.
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Easy-X
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PostPosted: 13:33 - 24 May 2025    Post subject: Reply with quote

Robby wrote:
Final note - you will get about the same level of security and far more resilience against failure by writing the passwords out by hand in a notebook, and keeping it in a drawer at home.


As you point out early, we need to get away from using passwords altogether. At work for instance, I've designed zero-trust systems where beyond basic n00b-haxxor and denial of service filters security is largely irrelevant. That's not much help to the everyman dealing with a mixture of passwords, 2FA and passkey systems though. I suppose the equivalent of "writing it in a notebook" now is printing out the recovery phrases for important accounts.

But good point on passkeys, I need to see how many accounts I can push down that direction. IIRC Virgin Media and eBay support it.

<addendum> What I'm ultimately after is less fighting. For a simple login/password website I have Windows, Chrome and a password manager all stepping in to help me out and on my phone it's Samsung, Chrome and another password manager. Very annoying and 100% self-inflicted Rolling Eyes
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Ste
Not Work Safe



Joined: 01 Sep 2002
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PostPosted: 13:46 - 24 May 2025    Post subject: Reply with quote

Having all the strongest passwords in the world with all the multi-factor authentication tools that exist wouldn't necessarily have stopped the M&S shitstorm because humans are always the weakest part of the security.

They outsource lots of their IT services and the hackers tricked someone (aka social engineering) into letting them in.

It's taking so long because they're not recovering from backups and restoring stuff, they're rebuilding.

Laughing
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Easy-X
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PostPosted: 15:34 - 24 May 2025    Post subject: Reply with quote

I asked my boss the other day: "if I went mad and deleted all the company stuff off our Cloud provider, how long would it take you to get the customer facing systems back up and running?" and he said "less than 24 hours". That's only for a few hundred sites and a few thousand users though.
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Islander
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PostPosted: 18:34 - 24 May 2025    Post subject: Reply with quote

Easy-X wrote:
I asked my boss the other day: "if I went mad and deleted all the company stuff off our Cloud provider, how long would it take you to get the customer facing systems back up and running?" and he said "less than 24 hours". That's only for a few hundred sites and a few thousand users though.


Now ask him the same for an advance persistent threat that launched a massive ransomware attack over a holiday period...

You could also ask him if the backups are immutable.

There's a big difference between an accidental or deliberate data deletion and an attack by professional criminals Razz
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Islander
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PostPosted: 18:38 - 24 May 2025    Post subject: Reply with quote

Ste wrote:
Having all the strongest passwords in the world with all the multi-factor authentication tools that exist wouldn't necessarily have stopped the M&S shitstorm because humans are always the weakest part of the security.

They outsource lots of their IT services and the hackers tricked someone (aka social engineering) into letting them in.

It's taking so long because they're not recovering from backups and restoring stuff, they're rebuilding.

Laughing


Passwords are on their way out. We're already in the process of ditching complexity and forced regular changes for simplicity and high entropy with no regular forced changes. Eventually though, face recognition biometrics will become the default.
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Islander
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PostPosted: 18:44 - 24 May 2025    Post subject: Reply with quote

P. wrote:
I have KeePass for most with the master password for that, in case I forget it or get smacked by a truck, written on a note, laminated, in the garage.

Thats pretty much it Everything is stored, rotated every 3 months with 2FA on Authy, thats all I feel is needed.

Banking is biometric, passcode and text, so I can't really do more.


We have KeePass XC on our corporate software store. It's been my go to recommendation on our staff guidance for a long time Smile

I use either FreeOTP or Microsoft Authenticator for MFA. Both are easy to port to new devices..
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 12:59 - 25 May 2025    Post subject: Reply with quote

Islander wrote:
There's a big difference between an accidental or deliberate data deletion and an attack by professional criminals Razz


I get it, but offsite archived backups are essential, Ideally daily incremental or differential backups with a weekly full backup. If M and S's backups got corrupted or contaminated, that's most certainly negligence on their part.
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Robby
Dirty Old Man



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PostPosted: 15:02 - 25 May 2025    Post subject: Reply with quote

Easy-X wrote:
I suppose the equivalent of "writing it in a notebook" now is printing out the recovery phrases for important accounts.

But good point on passkeys, I need to see how many accounts I can push down that direction. IIRC Virgin Media and eBay support it.

<addendum> What I'm ultimately after is less fighting. For a simple login/password website I have Windows, Chrome and a password manager all stepping in to help me out and on my phone it's Samsung, Chrome and another password manager. Very annoying and 100% self-inflicted Rolling Eyes


Google/chrome password manager is what you need then, and migrating off the other password managers and configuring your devices to tell them to shut up.

It will prompt to set up a passkey when you log into sites that support it, no need to do and hunt it down yourself.

I also use a gmail address as my principle identity, because then I benefit from the google login protections. The standard recovery method for most sites is still email, so there's no point wrapping loads of security around authentication then hanging it all off a poorly secured email service.

Also, getting services back in 24 hours is amusing. I'm sure you could spin up a load of images running on cloud hosting in no time. That's no good if the attackers appear to have persistent access, but you have no idea how or where they got in. Or if you do know, but you can't turn off the thing they're in.
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panrider_uk
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PostPosted: 12:02 - 26 May 2025    Post subject: Reply with quote

I was at a group meeting of the main Humber Bank factories recently where one of them gave a presentation about how they'd been hacked in a similar fashion.

The hackers had been in their system for several months before they triggered the malware.

Took them several months and £millions to get back online.

They weren't even the target.
Their headquarters were in Saudi and it was a politically motivated attack.
They just happened to be connected via t'internet and were collateral damage.

I keep year end backups going back several years so would be able to recover fairly quickly from a major outage.

Not sure why M&S are taking so long to get up and running again.
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that_impulse_guy
Scooby Slapper



Joined: 07 Mar 2023
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PostPosted: 20:31 - 26 May 2025    Post subject: Reply with quote

out IT department got in bed with a cloudy backup type (no names will be mentioned) so we started to backup some pb to cloud-world and then did incrementals and so on, lovely.

In conversation, I asked "so how long would it take to restore 15Pb and how much would the fees be?"

we've now bought another diamondback for site2 and are managing backups ourselves again
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panrider_uk
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PostPosted: 21:15 - 26 May 2025    Post subject: Reply with quote

Instead of the fluffy term "the cloud" I prefer "other people's computers"
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Islander
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PostPosted: 11:49 - 27 May 2025    Post subject: Reply with quote

panrider_uk wrote:
Not sure why M&S are taking so long to get up and running again.


When an organisation suffers a massive cyber attack, it often results in having to pretty much rebuild everything to be assured that you're not rebuilding onto compromised platforms. Apart from the time that a physical rebuild of core systems will take even with properly prioritised recovery, there are all the client platforms to consider as well. It's a very lengthy and painstaking process.

Alongside of that you're going to have the authorities wanting to capture forensic data before you even start the process of eliminating the threat.

Oh and you're going to need resources to run your business continuity processes while all of this is going on so that you can keep your core business alive...

There's no magic resource tap for any of this. It's a very difficult process.
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Easy-X
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PostPosted: 13:48 - 27 May 2025    Post subject: Reply with quote

Robby wrote:
Google/chrome password manager is what you need then, and migrating off the other password managers and configuring your devices to tell them to shut up.


Chrome's autofill is very handy for storing simple web passwords and passkeys, doesn't do anything else though Sad For example, RAC or AA membership you'd probably want to know your membership number, telephone number for reporting breakdowns, etc. Password managers do offer a bit more flexibility.

That and I don't trust Google Wink I'm not taking about security concerns as in I doubt the value of hardware-based encryption engines but they do have form for adding/removing/monetising features when they feel like it. And it seems pretty easy to get all the passwords out...

Microsoft recently announced their authenticator is dropping the password feature. "What password feature? I've never used it Thinking
Let's take a looksee..." oh! apparently at some point Microsoft have hoovered all the passwords from Chrome. Probably at the same time Edge magically imported all my bookmarks. I don't remember telling Edge to do that, maybe some carefully crafted dialog I misread... regardless, Chrome let it happen.

Then again, maybe I'm doing Chrome as disservice. Maybe Microsoft got these logins from Samsung, they've been best buddies for ages. Nope, turns out this is a combined password list pilfered from both Chrome and Samsung Shocked Well I'm sure this is all my fault some how. We're told about the dangers of Social Engineering with regards security and then we have Kants like Microsoft using it to push Edge with Google and Samsung as willing accomplices Sad

No thanks. Open Source password manager please.
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Ste
Not Work Safe



Joined: 01 Sep 2002
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PostPosted: 23:59 - 27 May 2025    Post subject: Reply with quote

Islander wrote:
There's no magic resource tap for any of this. It's a very difficult process.

What is a reasonable timeframe for a company the size of M&S (over 64,000 employees, 1,492 stores globally in over 70 international markets) to get back to mostly normal?
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Robby
Dirty Old Man



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PostPosted: 07:00 - 28 May 2025    Post subject: Reply with quote

Ste wrote:
What is a reasonable timeframe for a company the size of M&S (over 64,000 employees, 1,492 stores globally in over 70 international markets) to get back to mostly normal?


Too many variables to say. We don't know how the attack happened or how badly they were hit. We don't know how much money they're throwing at fixing the problem. We don't know if they are fixing what they have, or replacing it.

Some vaguely informed speculation though. The M&S online offering was shit, so they are probably taking this attack as an opportunity to launch a whole new system. This guarantees a break from any vulnerable legacy systems.

I also wonder how much they are losing from the lack of online ordering. Speaking entirely from personal experience, M&S is one of a small number of companies where I go to the shop instead of ordering online. Their website was crap and delivery expensive and slow, so I would just get the bus into town and buy my pants in person.

I assume the attack is highly damaging, but not as much of an existential threat as it would be for a more heavily web-based company, like John Lewis.
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Ste
Not Work Safe



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PostPosted: 07:17 - 28 May 2025    Post subject: Reply with quote

M&S have said that the attack used “social engineering”.

https://cybernews.com/news/marks-spencer-breach-tcs-third-party-vendor-social-engineering-attack/

They're not fixing stuff, they're "accelerating an overhaul of its technology over the next six months which had originally been due to take place over two years."

https://www.independent.co.uk/tech/marks-spencer-marks-spencer-harrods-sales-b2755217.html
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Islander
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PostPosted: 09:58 - 28 May 2025    Post subject: Reply with quote

Ste wrote:
Islander wrote:
There's no magic resource tap for any of this. It's a very difficult process.

What is a reasonable timeframe for a company the size of M&S (over 64,000 employees, 1,492 stores globally in over 70 international markets) to get back to mostly normal?


How long is a piece of string?

That's not a question with a simple answer. There are far too many variables involved.
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Islander
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PostPosted: 10:03 - 28 May 2025    Post subject: Reply with quote

Ste wrote:


That's a standard response that usually means a member of staff clicked a link in a phishing email and introduced malware.

In my experience that's the normal vector behind these attacks.

Ste wrote:
They're not fixing stuff, they're "accelerating an overhaul of its technology over the next six months which had originally been due to take place over two years."

https://www.independent.co.uk/tech/marks-spencer-marks-spencer-harrods-sales-b2755217.html


Corporate speak for "We were running some really shite systems and that bit us squarely on the arse. Time to buy some shiny new tech and then fail to invest in it again". Laughing
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 11:13 - 28 May 2025    Post subject: Reply with quote

When I joined Sainsburys in the early 2000s, they were using a system for stock control called 'DISCO' which, as you can probably surmise from the name, had it's origins in the late 70s. So it wouldn't surprise me if M&S were running on an entirely Windows NT or server 2003 based infrastructure.
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Easy-X
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PostPosted: 12:20 - 28 May 2025    Post subject: Reply with quote

Islander wrote:
We were running some really shite systems and that bit us squarely on the arse. Time to buy some shiny new tech and then fail to invest in it again.


You angling for the CTO position with that line? Laughing This is who you're up against:

https://media.licdn.com/dms/image/v2/C4E03AQFx0CwOEv0LZA/profile-displayphoto-shrink_200_200/profile-displayphoto-shrink_200_200/0/1656924586465?e=1753920000&v=beta&t=npcmFqIhFRBsnspn3kHA56bqfDECJDZnjRN2RFZSLkk
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