Helmet Question...

Type_Mo · World Chat Champion Joined: 30 Jun 2004 Karma :

DO AGV's have a warrenty?
or is there any way i can contact the company about a problem with the visor?

I had baught the helmet a few months ago and the visor is faulty, and for a while i thought that the rule is onece a lid leaves the shop its no return, but its really annoyign em now and i want to know if they will sort it?

Thank you

matty8887 · Scooby Slapper Joined: 15 Apr 2005 Karma :

You can return it to the shop you bought it from as long as its still under warrenty, the shop will then send it to the manufacturer and they will sort it if it is there fault.

Type_Mo · World Chat Champion Joined: 30 Jun 2004 Karma :

The shop only gives a 30-day garuntee. and i will need a helmet to use if they take mine?

Plus it has been dropped once (this is not the cause of the crappy visor)

I shall try phoning the shop tomorrow if i can get a chance.

stinkwheel · Bovine Proctologist Joined: 12 Jul 2004 Karma :

Return it to the shop you bought it from as "not fit for the purpose intended" as is your entitlement under the sale of goods act.

I certainly don't think it is unreasonable to expect a visor to last for more than three months of normal use. Obviously, if it broke through misuse that is another story but in the case of a manufacturing defect, they are obliged to replace it.

The above applies to any goods you buy in the UK.
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JurassicAge · L Plate Warrior Joined: 27 Apr 2005 Karma :

I think there's a warranty given by the manufacturer (anyone) concerning their products (anyone). Unless you have had misusage of the helmet, there's no reason for not replace the bad part by a new one during the product's warranty. This is what the warranty is for: To make sure the helmet is good and it will serve you for a certain period without problems under correct use. Try to get back to shop you bought the helmet and ask them for replacement or for instructions to get a new part for free.
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Once she asked me: "Choose now. The bike or me." Sometimes I miss her.

Finglonga · World Chat Champion Joined: 27 Jul 2004 Karma :

Type_Mo · World Chat Champion Joined: 30 Jun 2004 Karma :

There are a few scratches on the lid, will they try and blame me?
I baught the helmet way back in March, am i still entitled to get it exchanged? Embarassed