ART

[Jrod]

ARGH, I ordered £177 worth of carbon stuff on the 13/6/05 and have still not recieved anything. They have taken the money from my account the day I ordered. I have tried to phone them but it just rings and rings and rings. WTF can I do?

[Ste]

If you paid by credit card then get onto the card company and ask for your money back.

Also, try phoning them back after lunch.

[Jrod]

I've phone liked 20 times (not just today) and all through the day. It was paid by my bank card so came straight out of my bank. I will try phoneing one more time this afternoon but then what can I do to get my money?

[getyerkneedow...]

ART will respond. Send them an email, threatening to issue a writ against them for money taken from your account - but check their T'c and C's first to see what they quote for delivery....

ART wont have gone bust...

[McJamweasel]

Write them a letter.

Give them 7 days to respond before taking legal action. Make sure you send it recorded post.

If you dont hear anything then go for it. If you paid on credit card you can get them to claim the money back for you, just tell them what has happened and they do the rest. If you didn't, then www.moneyclaim.gov.uk is your friend.
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BCF: Be yourself, just don't be an arse.

[minesweeper]

Ive purchased carbon fibre frame guards from them since you placed your order so they are still operating, check your numbers correct and keep emailing them hun.

matty

[Jrod]

My numbers correct, it says "hello this is ART please hold for an operator! and no one ever answers...

[Ric]

i wrote to them asking for stickers for my art can which didnt have any, i had them free within a week.

they dont seem like scam people

[.....]

They have gone bust

See here

Also seen on another forum where someone found out who owned the business next door to their premises, gave them a bell and the owner said that no-one was next door as they had gone under.

[instigator]

uh oh........I'm feeling sorry for jordan just now!

I always knew ART sold shite (well, mostly) but figured it was cheap enough to keep them going. That's a shame.

[MarJay]

Art have always been a bit Motrax in my eyes though... I'm not sorry that they have gone apart from the creditors left of course...
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British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F; Cheap project: CBR900RR FireBlade
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

[Wave2k]

their Cans were pretty good
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Ducati 1299 Panigale
2009 Corvette C6 z51
RS125->CBR400->RXS100->GSXR750K2->Ducati749S->CBR600RR5->TL1000R->DRz400->RSVR1000->Honda VTR SP1->CBR400->GSXR1000K6->Honda H100->CBR600RR3->Ducati1299

[instigator]

[yambabe]

Are you sure they've gone bust? Done a search in the London Gazette and I can't find a notice.

I also can't find any trace of them at Companies House as a Ltd Company (unless they had a completely different name) which means if they have gone bust whoever owns them won't be sitting in his big house with a porsche parked outside, he'll either be penniless or missing!
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Sod falling in love, I wanna fall in chocolate.

[MarJay]

BabyYam, BCF's resident intelligence officer!
____________________
British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F; Cheap project: CBR900RR FireBlade
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

[yambabe]

Bah! Where's the "tapping-the-side-of-your-nose" smilie when you need it?
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Sod falling in love, I wanna fall in chocolate.

[Jrod]

Should I try and claim using that link now then ?

[Robby]

Best stupidity tax ever.

[Jrod]

.....

[colin1]

just get the money back from your credit card company
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colin1 is officially faster than god

[Jrod]

I didn't pay by credit card, was a debit card. Been told I can get my bank to claim it back.

[Steve H]

If you haven't paid by Credit Card then you have no Equal Liability protection - your bank aren't legally liable if it's a debit card unless their terms and conditions stipulate that they offer this type of cover (and I'm yet to hear of one that does).

If they're not a Ltd Company then it is unlikely that Liquidators will be appointed as your claim is against the individuals that own the Company (whether it be a partnership or sole owner), of course if the individual(s) have declared bankruptcy then the likelyhood of you receiving a refund is slim I'm afraid.

I'm assuming you know where the Company is located so I suggest you try to contact the local Trading Standards Department within its' locality ( www.tradingstandards.gov.uk will be able to tell you the nearest one if you know ART's postcode - top right of linked page). As the local Trading Standards Department is ART's home authority then they will probably have received numerous complaints/enquiries from members of the Public (and other Authorities I suspect) in a similar position to you if the Company has indeed gone down the pan. They may have information on the current trading state of the Company and will be able to advise you on your next course of action.

Good Luck
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Mellow Yellow
The BCF Top TEN - 2010, 2009, 2008, The Original.

[Jrod]

YEY I GET MY MONEY!

Bank have told me they will credit my account within 6 days then they will claim off ART. Either way I get my money back!!!


Anyone know where else I can get a carbon mudguard, hugger and yoke protector for a zxr400?

[Chriss]

Might I ask what bank you're with? I'm impressed they did that.
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TheShaggyDA: I've got 3 or 4 pairs that predate my wife, so at least 11.5 years old.

[Jrod]

Barclays.