R&G - Great blokes!

Silver · World Chat Champion Joined: 03 Oct 2004 Karma :

So, after my little spill I emailed the various equipment manufacturers whose kit was tested in the accident, namely Arai, Dainese, Alpinestars and R&G.

R&G were the only company who responded, thanking me for the video (which I sent them on DVD) and the pictures. They said they owed me a favour so I mentioned that I needed to replace the damaged kit...

This morning one set of crash bungs and one set of swingarm protectors arrived - free of charge (£74 worth). Thanks very much Thumbs Up

Hennessy · Nitrous Nuisance Joined: 18 Jan 2005 Karma :

T'was good of R&G to do that, especially since they didn't really need to... Though I would have thought none of them would get back to you really, the others will probably think whats the point and bin it!

-Hennessy
____________________
"I Kick Into Fifth Gear and Tear The Roads Apart,
You'll Be Like Lil Jon Q and Get A Change Of Heart!"

Shaun · Likes 'em bent Joined: 17 May 2003 Karma :

R&G are excellent, I called them up when one of my bolts snapped from the bung, 2 days later I had a free one come through the front door, couldn't have asked for more really. Thumbs Up

mchaggis · World Chat Champion Joined: 10 May 2004 Karma :

Bet your're glad you got that video now. Smile

It's worth the cost for them in terms of the advertising material and good publicity.
____________________
I must not be a troll...
Mmmm, Guinness
Discovering the delights of Hammerite and a 3/4" brush. Very Happy

Milo · World Chat Champion Joined: 08 Feb 2002 Karma :

Wow - great news! Thumbs Up

A bit of generosity from them and the word will now spread a long way - everyone's a winner!
____________________
Shaft drives rule. Razz

distortion · Nearly there... Joined: 08 Mar 2005 Karma :

Nice one Silver Thumbs Up

Gazdaman · I did a trackday!!! Joined: 12 Aug 2004 Karma :

I think it was Maurice that got some free bungs when he threw his bike down the track, and he got a montage in a magazine!

This is the kind of thing that gets R&G the kind of reputation they have, coupled with a quality product obviously.

I think they are widely considered as the only kind of bung worth having.

Gaz

dibbster · Nearly there... Joined: 15 Apr 2004 Karma :

MarkyPancake · Crazy Courier Joined: 05 Jul 2005 Karma :

I've only spoke to them on the phone once before and a very friendly and knowledgeable lady was able to help me straight away.

I had R&G crash protectors on my old J2 and have both upper and lower on my R1 and swingarm bobbins.

They're a very user friendly product too.

GSXReater · Nitrous Nuisance Joined: 05 Jan 2005 Karma :

Silver · World Chat Champion Joined: 03 Oct 2004 Karma :

Got a response back from Arai today, more in line with what I actually expected:

"Thank you for your contact regarding Arai helmets.

I am sorry to hear that you had an accident , but I am glad that you are o.k.

"Arai helmet there is a difference" is an Arai brand statement that will now have more meaning for yourself and your friends, it is not all about colours, gimmicks etc. First and foremost Arai helmets WORK safety comes first, and there is a difference in the construction of the inner and outer shells compared to other helmet brands, of which you now have first hand experience.

As we have a heavy involvement with racing we already have a massive collection of damaged helmets and stories to support them, which we use to train and educate our dealer network in order to provide you our customer with more information about our products.

Thanks again for the info, I hope that you will be replacing your damaged helmet with another quality Arai helmet. Safe riding"