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Should I complain....

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cc123
Geez a joab?



Joined: 17 Jan 2005
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PostPosted: 21:42 - 12 Mar 2006    Post subject: Should I complain.... Reply with quote

.....like fcuk I should.



I do a fair few miles in my car so 10,000 miles ago she was serviced. The mechanic (who I know well) pointed out the tracking was miles off on the back wheels cause mega un-even wear.

So I got new rear tyres and the tracking done. Now not one to check if it had actually been done I continued racking up the miles untill another 10,000 mile service was completed today.

AND again the tracking is still out, rear tyres are wearing from the inside out and it was the same mechanic that serviced my car. He also said it doesn't look like the nuts to adjust the tracking had even been touched.

I have the receipt for this original tracking so I'm going to complain. In all fairness I think I should be due a set of rear tyres + tracking but dunno what will happen.

How do I best complain??
I'm not one for causing a fuss but I'm fucked if I'm paying £100+ ever 10k miles for tyres when they should be doing double that!!! Evil or Very Mad
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stinkwheel
Bovine Proctologist



Joined: 12 Jul 2004
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PostPosted: 21:49 - 12 Mar 2006    Post subject: Reply with quote

Depends how you've been driving and where. Used to have to have the tracking done on my Mondeo every few thousand miles. The road I drive along to work is in a shit-state and it used to knock hell out of the car.

How did you not notice the handling being all to pot if the tracking is that far out?
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cc123
Geez a joab?



Joined: 17 Jan 2005
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PostPosted: 22:22 - 12 Mar 2006    Post subject: Reply with quote

The handling feels fine, or well, I should say the handling has always felt like this since I owned it. 20k miles and tracking is still out.

I drive mainly on the motorway and since going back to owning my own car (nearly 4 years co cars) I'm very craeful as to how I drive it. 10k miles mostly m,way shouldn't throw the tracking out that much.
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cc123
Geez a joab?



Joined: 17 Jan 2005
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PostPosted: 22:22 - 12 Mar 2006    Post subject: Reply with quote

Oh...I should also add that the bolts to adjust the tracking at the rear don't look touched in a pro's opinion so.... Confused
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Kwaks
I'm not a fast rider



Joined: 28 Jan 2006
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PostPosted: 22:42 - 12 Mar 2006    Post subject: Reply with quote

dont think you have a chance in hell of winning this one cc ,tracking can get knocked out minutes after being fixed, also worried that your mechanic can claim to remember what a bolt looked like one year ago? Either a photographic memory or embelishing the truth somewhat
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Dazbo666
World Chat Champion



Joined: 06 Jun 2004
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PostPosted: 23:41 - 12 Mar 2006    Post subject: Re: Should I complain.... Reply with quote

cc123 wrote:
.....I have the receipt for this original tracking so I'm going to complain. In all fairness I think I should be due a set of rear tyres + tracking....


I was in a similar situation after I took my OH's car in for a service and found that the tracking on the front was way out causing the inside edge of the tyres to wear thru, almost to the wire mesh.
It cost me the original service cost, plus the two replacement tyres and getting the tracking done...
but within a matter of 2 or 3 months, both front tyres were almost bare again.

I took the original reciept back to the same garage and made a polite but assertive verbal complaint to the garage manager/supervisor (in front of a number of other customers).
I pointed out that the documented work obviously hadn't been completed properly, and I also suggested possible legal action if the matter wasn't dealt with to my satisfaction....

Well surprise surprise was offered two new replacement tyres of a more expensive brand than the originals. I also got the tracking completed and checked by the supervisor himself, as well as him showing me and explaining what he had done. And I got a credit note for a free full service, parts and labour for next time (altho' I'm obviously a bit cautious about whether to go back there).

But at the end of the day, I made an effort to put my complaint across, and came away much better off. Laughing Wink


Also @ kwaker6r, I know my visits were only a matter of months apart and I'll admit I don't know enough about cars as to know whether "the tracking can get knocked out minutes after being fixed" or not... but even so, it's surprising what an effect some prospective bad publicity and legal action can get Thumbs Up
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 00:37 - 13 Mar 2006    Post subject: Reply with quote

My parents live on a street with those 'pillow' speed bumps.

When I lived there I used to drive my GF's Metro, and I had to do the tracking every two months! Rolling Eyes

It got so bad the steering wheel was off centre by about fifteen degrees! Shocked
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Dazbo666
World Chat Champion



Joined: 06 Jun 2004
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PostPosted: 03:16 - 13 Mar 2006    Post subject: Reply with quote

MarJay wrote:
My parents live on a street with those 'pillow' speed bumps.

When I lived there I used to drive my GF's Metro, and I had to do the tracking every two months! Rolling Eyes.....


Shocked That might explain a few things too - there's quite a few of those on one of our regular routes
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cc123
Geez a joab?



Joined: 17 Jan 2005
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PostPosted: 11:26 - 13 Mar 2006    Post subject: Reply with quote

Well I don't have meny corners of speed bump to pass on my journey. I had a Focus in which I racked up 54,000 miles in 13 months and the tracking was never adjusted once!

I'll be phoning the fooker today and telling him to except me with the receipt Evil or Very Mad
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