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Snorty
World Chat Champion



Joined: 13 Oct 2010
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PostPosted: 14:46 - 02 Sep 2011    Post subject: eBay/PayPal Dispute Guest Reply with quote
I paid for some GPZ end cans on eBay as a PayPal guest around the 17th, it's now the 2nd of September and I haven't had any contact from the seller on its whereabouts.

I've just been on the paypal website and it's ridiculous how much shit I had to go through first just to get a number to call, only to call the number and for it to fob me off and tell me to do it online.

Seems like companies try their hardest to stop you from being able to get through to someone these days...

Can't figure out how to do it online without having an account!

Does anybody know how to do this? Is it unreasonable of me to expect it to have come by now? lol.
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Paulington
World Chat Champion



Joined: 11 Mar 2009
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PostPosted: 14:50 - 02 Sep 2011    Post subject: Reply with quote
As far as I know you have to have an account. The only other way I can think of doing it is to search your e-mail for the Paypal Reference Number or something similar and then ring them up and say you want to start a dispute.

From investigating it a bit what I have found seems to agree with what I have said above. Make sure you start a dispute on eBay or w/e it's called at the same time but make sure you contact the seller asking what's up first.

If no response and Paypal is being annoying you could always just initiate a chargeback if you paid by credit card or whatever it is.

MAKE SURE you contact the seller through eBay or whatever first BEFORE you do anything and give them a day or two to respond.

Best of luck!
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Last edited by Paulington on 14:54 - 02 Sep 2011; edited 1 time in total
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Snorty
World Chat Champion



Joined: 13 Oct 2010
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PostPosted: 14:53 - 02 Sep 2011    Post subject: Reply with quote
I've got the receipt number, but when I ring up I feel like I'm reading one of those books where you can choose which page to go to, but I keep getting the wrong one and so I don't get through to an actual person.
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jimbothe
World Chat Champion



Joined: 29 Sep 2006
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PostPosted: 16:46 - 02 Sep 2011    Post subject: Reply with quote
Because I do a fair bit on there I was given, and I quote:

Quote:
A dedicated line


Which in reality probably means bugger all but there is a number and you're welcome to try it.

Quote:
Dear Mr Fabulous,

To say thanks for being one of our favourite customers, we're putting you first. You can now start enjoying:

- A faster, dedicated helpline: 0845 4011 050
- Superior customer service from our best agents
- Exclusive offers from top brands, just for you

We love that our customers are unique - like (some woman I don't know) here who uses PayPal to sell teddy bears! So we don't want you to change anything, just keep using PayPal and enjoy your special treatment.

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Germ
Trackday Trickster



Joined: 13 Aug 2011
Karma :
PostPosted: 16:53 - 02 Sep 2011    Post subject: Reply with quote
jimbothe wrote:
Because I do a fair bit on there I was given, and I quote:

Quote:
A dedicated line


Which in reality probably means bugger all but there is a number and you're welcome to try it.

Quote:
Dear Mr Fabulous,

To say thanks for being one of our favourite customers, we're putting you first. You can now start enjoying:

- A faster, dedicated helpline: 0845 4011 050


Translation: We think you're so gullible we thought we'd see if you'd fall for calling this 0845 number at 50p a minute.
If they want us to feel special and be loyal to them then maybe they should stop gouging customers and give us an 0800 number to call.
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jimbothe
World Chat Champion



Joined: 29 Sep 2006
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PostPosted: 17:06 - 02 Sep 2011    Post subject: Reply with quote
I agree but at least it's a start for op Thumbs Up
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doggone
World Chat Champion



Joined: 20 May 2004
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PostPosted: 17:12 - 02 Sep 2011    Post subject: Reply with quote
Do you need ring at all?
The only time I had a dispute it was all online and worked quite smoothly.
Paypal favours buyers and the only real annoyance is it can be slow but they do have to give the other party time to respond.

It is holiday season so they may have a reasonable excuse like been away for a few days.
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P.addy
Red Rocket



Joined: 14 Feb 2008
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PostPosted: 17:38 - 02 Sep 2011    Post subject: Reply with quote
To save pennies ring this number.

020 8605 3000 ... option 1

God Bless SayNoTo0870 Laughing
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Snorty
World Chat Champion



Joined: 13 Oct 2010
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PostPosted: 18:55 - 02 Sep 2011    Post subject: Reply with quote
Cheers paddy, I'll give it a go!
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iooi
Super Spammer



Joined: 14 Jan 2007
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PostPosted: 20:08 - 02 Sep 2011    Post subject: Reply with quote
Germ wrote:
Translation: We think you're so gullible we thought we'd see if you'd fall for calling this 0845 number at 50p a minute.
If they want us to feel special and be loyal to them then maybe they should stop gouging customers and give us an 0800 number to call.


0845 are NOT 50p a min......
Checking BY prices its a MAX of 2p per min......

Unless you are a mug and use a mobile......
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Old Thread Alert!

The last post was made 15 years, 31 days ago. Instead of replying here, would creating a new thread be more useful?
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