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MCE strike again....

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Villers
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Joined: 13 Sep 2004
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PostPosted: 15:11 - 27 Mar 2012    Post subject: MCE strike again.... Reply with quote

All Im trying to do is change address, nothing amazing. Im even willing to stomach the ridiculous price for the admin but Ive just got off the phone and they tell me they can't insure my new address because they think it may be a caravan or a squat. Seriously, WTF?!

Guys supposedly ringing me back but he's already asked if I want to leave the bike at the old address, presumably because he's huffing and puffing and doesnt want to do the legwork.

Totally useless performance. Will have to look now as to how much its going to sting me on the cancellation just to get rid of these donuts.

Seriously Laughing
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Alpha-9
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Joined: 19 Jan 2012
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PostPosted: 15:16 - 27 Mar 2012    Post subject: Re: MCE strike again.... Reply with quote

Villers wrote:
All Im trying to do is change address, nothing amazing. Im even willing to stomach the ridiculous price for the admin but Ive just got off the phone and they tell me they can't insure my new address because they think it may be a caravan or a squat. Seriously, WTF?!

Guys supposedly ringing me back but he's already asked if I want to leave the bike at the old address, presumably because he's huffing and puffing and doesnt want to do the legwork.

Totally useless performance. Will have to look now as to how much its going to sting me on the cancellation just to get rid of these donuts.

Seriously Laughing


Argh, after the third thread about the insurance company I use, one gets somewhat worried.

As long as I don't change address hey! Rolling Eyes
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AL-
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PostPosted: 15:18 - 27 Mar 2012    Post subject: Reply with quote

I always avoid MCE, no matter how cheap they are
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Paulington
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Joined: 11 Mar 2009
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PostPosted: 16:28 - 27 Mar 2012    Post subject: Reply with quote

I seem to remember a lot of people saying that MCE customer service got much much worse after they started sponsoring British Superbikes?

I insured my old RS50 with them I think, luckily I didn't end up having any dealings with them!

At least you know to avoid them at all costs now! Laughing!
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Villers
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PostPosted: 19:26 - 27 Mar 2012    Post subject: Reply with quote

Well half an hour later they phoned back. Turned out the actual underwriter, Chaucer, had initially said there was no extra premium but when the bloke went through with it the confuser changed its mind. The pikey house/squat thing was just some kind of ruse made up by the computer when it said 'no'. They had to run the entire quotation through the system and then alter it for time left. So ended up me owing them another £15.20 for the different postcode. I challenged the admin fee but he told me there was nothing he could do and that £32 of it was MCE's charge and £8.60 of it was from the FSA (allegedly), he was nice enough in the end, think he should work for a better insurance broker though (does such a beast exist?!?).

So cost me £40 for the tax and £55 for the insurance change (lovely) but now its in its new home.....

https://i27.photobucket.com/albums/c186/villersCBR/rsvgarage1.jpg
https://i27.photobucket.com/albums/c186/villersCBR/rsvgarage3.jpg
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Rogerborg
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Joined: 26 Oct 2010
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PostPosted: 07:07 - 28 Mar 2012    Post subject: Reply with quote

Villers wrote:
I challenged the admin fee but he told me there was nothing he could do and that £32 of it was MCE's charge and £8.60 of it was from the FSA (allegedly)


Confused

Sounds like the usual tosh that phone drones are taught to recite. MCN do occasionally run exposes on that sort of lie, you might want to knock it their way.
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Jim Mc
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PostPosted: 07:17 - 28 Mar 2012    Post subject: Reply with quote

Why does anyone on here still use MCE? They are terrible.

I signed up with them in my first year of big bike cover, I received the confirmation paperwork and paid in full, they then rang me up and tried to tell me that several sections of information were incorrect, security details, bike details when I had the paperwork in my hand with the correct details on, once they 'corrected' it, I was told I would have to pay £x extra for the cover!! They're a bunch of complete robbing cunts. AVOID.
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Alpha-9
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PostPosted: 07:49 - 28 Mar 2012    Post subject: Reply with quote

I used them because they were the cheapest quote and I got my policy started for a £37 deposit, which was handy as I only had £40 left after buying my bike Rolling Eyes
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Villers
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PostPosted: 07:52 - 28 Mar 2012    Post subject: Reply with quote

For me it seems Ive never had a good insurer in ten years of biking, MCE were one that I hadnt used.

I was over the barrel there Roger, needed to get the bike shifted. I had considered telling them that since I was obligated to inform them of the chanfe then they should consider the recorded phone call as my notification.
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Marmalade
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PostPosted: 08:01 - 28 Mar 2012    Post subject: Reply with quote

Villers wrote:
https://i27.photobucket.com/albums/c186/villersCBR/rsvgarage1.jpg


That looks like a squat, nice TV, where does the mattress go?
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Villers
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PostPosted: 08:11 - 28 Mar 2012    Post subject: Reply with quote

The 'smacktress' is just behind the camera!
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Alpha-9
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PostPosted: 08:19 - 28 Mar 2012    Post subject: Reply with quote

Villers wrote:
The 'smacktress' is just behind the camera!


If there's not piss and/or blood stains I want my money back Mad
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Old Thread Alert!

The last post was made 13 years, 325 days ago. Instead of replying here, would creating a new thread be more useful?
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