Broadband problems?

[woll]

Just wondering if anybody has any ideas on this. BT broadband, bt homehub 2.0
The broadband connection is driving us mad. It can be fine for a few minutes then it will drop. Sometimes using the windows diagnostic stuff sorts it, others a router reset sorts it and other times we have to turn the router off for a few minutes.
We've tried two different router both do the same. 3 computers/laptops, 2 phones and 2 ps3 all drop out at the same time. We've tired it in both the sockets because we thought it was the extension but it does the same on the master.
We've rung bt when it's pratting about. They told us there's no problem with the line on their end and that it must be the router.
Is it possible to sort ourselves or do we need an engineer out?
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Current Bike- Suzuki DRZ400 SM K6
Previous bikes - Derbi Senda Xtreme50r, Honda CBR 125, Kawasaki ZZR 250, Yamaha DT125R, Suzuki Bandit 600, Gas gas ec 250, Honda CBR600FW
Damaged spleen, damaged kindey, 2 popped lungs, 2 broken ribs, broken face, broken wrist and 5 back fractures... remember kids walls hurt

[N cee thirty]

tried a new microfilter?

they told me my router was fucked,but its fine,just a spastic line
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'00 Aprilia RS50 > '92 Honda CG > '99 Yamaha Fazer > '91 Yamaha RXS > '79 Suzuki X5 > 01' Honda Cg > 07' Honda Cg > 82' Kawasaki Z200 > suzuki gsxr 400 gk73a > honda vfr 400 NC30 Mod 2 Passed 09/06/2011

Jewlio Iglesias wrote: I actually did vote BNP once

[angryjonny]

[Frost]

Is it your connection to the router that's dropping or the routers connection to the net?

When did you get the line installed?
Does it correlate with the weather / time of day?

[Bubbs]

Problem with bt is you have to spend 4 hours going through every conceivable fix they give you before they send an engineer. They bore the shit out of you with their robotic voiced Indian call centre. I wish you the best of luck.

I ended up getting a radio connection with a welsh government grant because bt was shit. 15mb radio Internet rocks!
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Life begins at the end of your comfort zone.

[woll]

[Stoo]

Dial 17070 option 2 for a quiet line test. Listen for a few minutes and see if there's static on the line. If there is report noise on the line as a normal fault; don't mention broadband or you'll go round the usual circus

[woll]

couldn't hear any static
____________________
Current Bike- Suzuki DRZ400 SM K6
Previous bikes - Derbi Senda Xtreme50r, Honda CBR 125, Kawasaki ZZR 250, Yamaha DT125R, Suzuki Bandit 600, Gas gas ec 250, Honda CBR600FW
Damaged spleen, damaged kindey, 2 popped lungs, 2 broken ribs, broken face, broken wrist and 5 back fractures... remember kids walls hurt

[angryjonny]

Dial 0898 900900 option 2, 3 then 1. Her name's Joanna. Won't fix your broadband problems, but she'll brighten your evening.

[shereen]

Errrrr, why dont you just call them up and get them to deal with it!? Thats what you pay them for after all.
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"The Internet is the first thing that humanity has built that humanity doesn't understand, the largest experiment in anarchy that we have ever had"

[woll]

Because if the fault is on our side then we have to pay if it's their side they pay.
____________________
Current Bike- Suzuki DRZ400 SM K6
Previous bikes - Derbi Senda Xtreme50r, Honda CBR 125, Kawasaki ZZR 250, Yamaha DT125R, Suzuki Bandit 600, Gas gas ec 250, Honda CBR600FW
Damaged spleen, damaged kindey, 2 popped lungs, 2 broken ribs, broken face, broken wrist and 5 back fractures... remember kids walls hurt

[shereen]

[Frost]

I asked how long you'd had the line, but i meant connection. Connections are unstable for the first 2 weeks or so.
Log into the router and check the logs, check things like how long it's been on for and how long it's been on the net for.

Check your Signal / noise ratio (higher is better)
You might have interference on the line which can cause sufficient data loss for it to reconnect. Asking them to turn on interleaving will reduce your connection drops but add a little to your ping times.

[andym]

without reading all the replies... it just seems to be an internet thing I think... you are either lucky or... well shit happens.

I've been with BT, Sky and virgin in the past... so far virgin for me has been the best. I recently signed up with 3 for mobile broadband... so far the connection has been 2 out of 5 at its worst and still can't display web pages at times.

I think maybe technology has passed the capabilities of some computers, either that or the connections can't keep up with the modern home user.

My mobile connection is supposed to be about 24mbps, so far I've only seen about 200kbps top speed.

It's just a case of find out where the peak bands are and work around them I'm afraid....

[Bomberman]

How's the router set up? As you got it? DHCP? Does switching it off always clear it?

Bit late now, but BT? I worked in ICT for the Fire Service and they handled 999 lines like they were consumer lines. Absolute joke. Line down? Ooo, we'll get an engineer out in a day
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'Allo! My name is Inigo Montoya, you killed my father, prepare to die!
'89 TZR 125 - '94 GPZ500s - ZK3 GSXR600 Alstare

[Easter Bunny]

[P.addy]

Set up a ping on one of your machines... just go to start > run. type cmd and press enter.
type ping bbc.co.uk -t

Let that keep going until you see a drop in the line.

Log in to the routers IP address and check it logs to see if it throws up an error.

[Nexus Icon]

[doggone]

[Alpha-9]

Never had any problems with our BT home hub, and its rammed behind the TV in the corner of the room in the living room, and i'm upstairs...

If you're getting signal problems on a laptop right near it then the router must be nuts, or interfering, try changing the channels around

What OS are you using?

I had a problem where my mums laptop couldn't connect to the router if the channel was set to anything above 10 and if the routers channel is on autoselect, it will automatically change channels and possible DC you

Rereading your post it seems that all of your are being dropped from the signal at once, seems like a dodgy router to me. Is the connection to the internet being dropped, or the whole connection to the router?
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Fzr-600 1999

[chris-red]

Had exactly the same issue has you constantly getting put through to a useless call centre in god knows where, they never helped and wouldn't send an engineer out. In the end cancelled BT (at great Expense) and went with Virgin. Will NEVER use BT again.
____________________
Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

[Cunnington]

We had a similar problem, only there was a bad crackle on the line from our end, but fine at the other end. Do you use your line for calls and are they ok? Quite often we would have to give up and use our mobiles instead.

Turns out someone twatted the wee tombstone type pillar in the street and moisture got in. We'd been going through the dodgy connection crap for months when it was a quick fix for BT
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'82 C50, '81 CB100, '84 GS125, '95 NTV650, '00 Bandit 600, '06 SV650, '56 Z1000, '89 NTV600
The Shaggy D.A. wrote: "You are invisible. Those who can see you are trying to kill you."

[woll]

Spoke to Bt just. There's a fault on the line between the exchange and us. So he "fixed" it using his computer, it recconnected then dropped again. So he did what he did before and it seems to have sorted it for now, he's set it to be kept an eye on for the next 24 hours to see if the fault persists. Shame i had to threaten to stop paying the bill (even though i dont pay it lol) to get them to do something
____________________
Current Bike- Suzuki DRZ400 SM K6
Previous bikes - Derbi Senda Xtreme50r, Honda CBR 125, Kawasaki ZZR 250, Yamaha DT125R, Suzuki Bandit 600, Gas gas ec 250, Honda CBR600FW
Damaged spleen, damaged kindey, 2 popped lungs, 2 broken ribs, broken face, broken wrist and 5 back fractures... remember kids walls hurt

[Frost]

By fixing it he has probably reset your speed profile and turned on interleaving. Have a look and see what your sync speed is now, then check again in a few days time.