Hastings Insurance

garth · World Chat Champion Joined: 15 Dec 2004 Karma :

Bit of a general moan and word of warning;

I wanted to change my insurance policy from a CB500 I no longer own, to my YBR125. I tried to do it on Saturday but they were "updating their systems" and couldn't access or change anyones details. Slightly annoying as it was ready for an MOT on Saturday and I couldn't take it.

Phone lines opened at 8 am and it took an hour of being on hold (2 seperate calls - 1 on hands free, 1 from office) before I got through, by hanging up the customer services and phoning sales.

Sales then ignored everything I said and tried to do a new quote. Rolling Eyes

Sorted it in the end, premium was £13 which is fine but the admin fee was £35! Wtf!

eBike next time for sure....!

t121anf · World Chat Champion Joined: 23 Feb 2007 Karma :

why are you moaning about an admin fee? everyone knows insurance companies charge admin so you have to expect it.

garth · World Chat Champion Joined: 15 Dec 2004 Karma :

..... · Quote Me Happy Joined: 15 Jan 2005 Karma :

t121anf · World Chat Champion Joined: 23 Feb 2007 Karma :

Garth, yes it is, but as always its in the small print and you are within your rights to cancel the policy if you disagree with these conditions post purchase, or read them pre-purchase

it truely is a piss take, i can't argue against that.

Joe, never used eBike as they are always to expensive, but good on them for not charging an admin fee, despite it being on their site

Codemonkey · Crazy Courier Joined: 18 Oct 2009 Karma :

I had the exact same problem with Hastings when I had my car insured with them. Every single time I tried to phone them after taking out the policy, it took a minimum of half an hour on hold to get through. However, phone their sales line and its instant. I think its also a premium rate number so I reckon they were doing it deliberately. Binned them off when it came to renewal time an won't be going back!
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Test Passed 10/05/2011 Current bike: XJ6-N

DaveB · Trackday Trickster Joined: 06 Aug 2011 Karma :

Just on the flip side with Hastings, we recently scrapped the Wife's car, just before insurance ran out, due to a house move completely forgot to tell them and they charged my CC for a renewal. Their T&C's state a 14 day cooling off period but with a £25 admin charge so phoned them to cancel and accept the fee. No probs with the cancellation and when I mentioned the fee they said we won't charge you that as it was a genuine mistake...

Quite pleased with that, so not all bad.
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Mod 2 passed 26/10/2011
Current ride: 2014 Triumph Street Triple R. Previous, 2007 Triumph Daytona 675, 2007 Triumph Street Triple, 2011 Derbi GPR125r.