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Handsome
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PostPosted: 21:38 - 09 Dec 2012    Post subject: Nightingales Motorcycles in Rugby... Reply with quote

Anyone had any dealings with them as they have a bike advertised, well for a few months actually, that I'm interested in but I'm looking for good or bad stories before I contact them about it...

*Also posted in the Midlands section but I'm trying to get some quick answers as I keep missing bikes...
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Last edited by Handsome on 22:46 - 09 Dec 2012; edited 1 time in total
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multijoy
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PostPosted: 22:35 - 09 Dec 2012    Post subject: Reply with quote

I thought this thread was about some sort of bicycle polo, but for men, but I regret to find that I r disappoint.
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Handsome
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PostPosted: 22:45 - 09 Dec 2012    Post subject: Reply with quote

I'll change the title just for you then...
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Supermoto_Fan
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PostPosted: 22:52 - 09 Dec 2012    Post subject: Reply with quote

What have you got too lose by just enquiring and showing interest?

You will be able to tell alot about the dealers if you so this during conversation I imagine!

Perhaps that's why you keep missing bikes

Good luck Thumbs Up
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Handsome
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PostPosted: 22:58 - 09 Dec 2012    Post subject: Reply with quote

Supermoto_Fan wrote:

Perhaps that's why you keep missing bikes



No, I keep missing them because I think I'll email/phone them month end then I either forget, don't get round to it or they've been sold, this one's been advertised on their site for knocking on three months now and I was going to wait until after Christmas but I'm now thinking sod it I'll do it now, just didn't want to go in there blind, hense the the thread...
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Supermoto_Fan
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PostPosted: 23:13 - 09 Dec 2012    Post subject: Reply with quote

If its been there that long I am sure they will be glad to see it go and have the money instead of it tied up in the bike, I would say go in there, if they seem to have decent attitude, show interest and make lower offer than asking price by a couple of hundred and go from there?

Just my two cents Karma
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Frost
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PostPosted: 00:08 - 10 Dec 2012    Post subject: Reply with quote

Is it this bike?

https://www.ebay.co.uk/itm/HONDA-CBR125R-RARE-FULL-POWER-MODEL-2008-CBR125-125cc-SPORTS-/300806025735?clk_rvr_id=423312263359

Laughing

I'd avoid them tbh
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Polarbear
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PostPosted: 00:57 - 10 Dec 2012    Post subject: Reply with quote

I don't know about bike sales but their accessories department has always been good. They advertise on ebay and if you go into their store and buy something from them and say about their ebay prices they will always sell it to you for the same money.

Good for buying helmets as you can try it on and not feel guilty for walking out and buying on line.

They get a reasonable Thumbs Up from my dealings with them.
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numpty2
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PostPosted: 06:56 - 10 Dec 2012    Post subject: Reply with quote

I've lived in Rugby for many years now, and Nightingales used to have a bad reputation for customer service. A number of my mates had bad experiences with them.

But perhaps they have changed since then. Perhaps the economic circumstances have persuaded them to be more responsive. Perhaps all the awkward individuals have left.

I do know they advertise a lot of lesser brands, some Chinese. Usual warnings...
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Gavin Nightingale
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PostPosted: 13:22 - 27 Dec 2012    Post subject: Nightingales Motorcycles, Rugby Reply with quote

Hi. I don't normally comment on forums like this because the amount of bad advice and misinformation can be overwhelming, but I can't stand by and have my company slandered for no good reason. Both Polarbear and Supermoto_Fan have given good advice. Frost, on the other hand says to avoid, but doesn't give a reason for this. As for having a bad reputation for customer service, well that's just not true. We have been in business for over 40 years with hundreds of repeat customers who come back time and time again. We have feedback on ebay numbering more than 62,000 with 99.8% of customers giving positive feedback. You can't please all of the people all of the time, especially the numptys who abuse their bikes and expect to get everything repaired under warranty. I'd strongly suggest that Handsome gives me a call when we re-open on 2nd January. He can then make his own mind up.
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Ichy
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PostPosted: 13:28 - 27 Dec 2012    Post subject: Reply with quote

Touchy! They are just opinions. I have to agree that they should be backed up with information.


Personally I've used them twice through Ebay and they have always given a good service. I've never been to the shop so cannot comment.
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pooley_99
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PostPosted: 14:29 - 27 Dec 2012    Post subject: Reply with quote

i think that bike (and car) dealers who deal in USED bikes (vehicles), are sometimes going to have gooderns, and sometimes not so gooderns. - It's the nature of their trade. -
The problem for the dealers is that when a stinker comes along its much more memorable than someone who gets an absolute peach. Tthe person who ends up with the stinkers is going to make a lot more noise about their purchase than the other. Thus giving them a bad and possibly unjust reputation.

I've never dealt with said seller, but personally I think dealers get an unfair shout and I normally give them the benefit of the doubt and judge completely on first impressions/instinct and how I am dealt with on the day.
Second hand bikes are exactly that - second hand - and you need to do your own homework and checks. If it looks and rides great and has a good bit of history with it you'll be onto a winner. I think mileage is unimportant and history is 10X more so. But thats just my opinion. Wink
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TomGT
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PostPosted: 14:37 - 27 Dec 2012    Post subject: Reply with quote

don't see why you'd need to ask BCF for advice about the dealer, you could quickly get a feel by ringing them up and going in for a chat.

I now don't use my local Infinity, as they work on commission they are desperate to sell and very pushy about it, hence why there is a girl in there with her tits out, who then gets arsey when you're not looking at her face.
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Alpha-9
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PostPosted: 14:46 - 27 Dec 2012    Post subject: Re: Nightingales Motorcycles, Rugby Reply with quote

Gavin Nightingale wrote:
Hi. I don't normally comment on forums like this because the amount of bad advice and misinformation can be overwhelming, but I can't stand by and have my company slandered for no good reason. Both Polarbear and Supermoto_Fan have given good advice. Frost, on the other hand says to avoid, but doesn't give a reason for this. As for having a bad reputation for customer service, well that's just not true. We have been in business for over 40 years with hundreds of repeat customers who come back time and time again. We have feedback on ebay numbering more than 62,000 with 99.8% of customers giving positive feedback. You can't please all of the people all of the time, especially the numptys who abuse their bikes and expect to get everything repaired under warranty. I'd strongly suggest that Handsome gives me a call when we re-open on 2nd January. He can then make his own mind up.


Once again, someone has asked for opinions about a particular dealer and the dealer has come on here and made themselves look 1000% times worse, this is about the 3rd time I've seen it happen on here.

Protip: Want good reputation? Don't reply on forums if you can help it, especially if you're going to have an attitude about you

I personally had no opinion on them, now I have a negative one
Good work customer service team!
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Walloper
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PostPosted: 16:11 - 27 Dec 2012    Post subject: Re: Nightingales Motorcycles, Rugby Reply with quote

Alpha-9 wrote:
Gavin Nightingale wrote:
Hi. I don't normally comment on forums like this because the amount of bad advice and misinformation can be overwhelming, but I can't stand by and have my company slandered for no good reason. Both Polarbear and Supermoto_Fan have given good advice. Frost, on the other hand says to avoid, but doesn't give a reason for this. As for having a bad reputation for customer service, well that's just not true. We have been in business for over 40 years with hundreds of repeat customers who come back time and time again. We have feedback on ebay numbering more than 62,000 with 99.8% of customers giving positive feedback. You can't please all of the people all of the time, especially the numptys who abuse their bikes and expect to get everything repaired under warranty. I'd strongly suggest that Handsome gives me a call when we re-open on 2nd January. He can then make his own mind up.


Once again, someone has asked for opinions about a particular dealer and the dealer has come on here and made themselves look 1000% times worse, this is about the 3rd time I've seen it happen on here.

Protip: Want good reputation? Don't reply on forums if you can help it, especially if you're going to have an attitude about you

I personally had no opinion on them, now I have a negative one
Good work customer service team!


Nothing wrong with Nightingales' reply.
I would comment on a forum and even litigate if I thought it was necessary to protect my livelihood (and the others who work for the company).

For someone to spout nonsense (based on a gut feeling) about a retailer or service is not fair.
As has been advised, the OP only needs to pop in to see the beast and decide if he is comfortable buying a machine off Nightingales or not.

If he doesn't buy a bike he might still get a free coffee and a natter.

If I didn't get a free coffee and a natter then I'd think twice about buying a bike off them. Very Happy
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Alpha-9
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PostPosted: 16:37 - 27 Dec 2012    Post subject: Re: Nightingales Motorcycles, Rugby Reply with quote

Quote:

Nothing wrong with Nightingales' reply.
I would comment on a forum and even litigate if I thought it was necessary to protect my livelihood (and the others who work for the company).

For someone to spout nonsense (based on a gut feeling) about a retailer or service is not fair.
As has been advised, the OP only needs to pop in to see the beast and decide if he is comfortable buying a machine off Nightingales or not.

If he doesn't buy a bike he might still get a free coffee and a natter.

If I didn't get a free coffee and a natter then I'd think twice about buying a bike off them. Very Happy

I don't think it was necessary at all though and the
Quote:
especially the numptys who abuse their bikes and expect to get everything repaired under warranty
seemed like a dig specifically aimed at one of their customers. (perhaps he was referring to numpty2 who posted) Personally if it were my business I wouldn't be slagging off my customers.

Quote:
I'd strongly suggest that Handsome gives me a call when we re-open on 2nd January. He can then make his own mind up
Also comes across quite threatening, do you not think? Why is he saying "me" and not "us" as a company as a whole?
to me it sounds like the company is just some guy, and if he's got time to sit on forums defending himself he must not have much work on, so I should expect good deals. Wink

He didn't need to chip in at all. OP asked for opinions and got them, then the store owner comes on here and says their opinions are false? I don't think that's for you to say, emperor
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Gavin Nightingale
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PostPosted: 16:40 - 27 Dec 2012    Post subject: Reply with quote

Alpha-9, how have I made it worse for myself when all I did was respond to unjust comments? I certainly would never rely on forums to gain a good reputation. The people who actually bought from my company appear to have given good feedback. Actual customers are far more important to me than those who spend their time commenting on things they clearly know little about. If that gives you a negative view of my company, then so be it.
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Alpha-9
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PostPosted: 16:43 - 27 Dec 2012    Post subject: Reply with quote

Gavin Nightingale wrote:
Alpha-9, how have I made it worse for myself when all I did was respond to unjust comments? I certainly would never rely on forums to gain a good reputation. The people who actually bought from my company appear to have given good feedback. Actual customers are far more important to me than those who spend their time commenting on things they clearly know little about. If that gives you a negative view of my company, then so be it.

And this is where it begins
Soon someone will be along to dig up your adult dating profile and reviews you have done for yourself. Wink
Honestly, it happened before, just saying you could do a lot more harm than good.

If people take the words of derps on a forum as gospel then chances are they will be these so called numptys you are referring to and you wont want them as customers anyway Tut Tut

But honestly looking you up, it seems decent, much better than some other unscrupulous characters we've come across this year
VINCENT MOTORCYCLES!

Also regarding the link Frost posted, there was already a thread taking the piss out of that bike, he was just in his opinion if you ask me
I don't know a lot about bikes but I have a feeling "RARE FULL POWERED MODEL CBR 125" is absolute bollocks
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Last edited by Alpha-9 on 16:45 - 27 Dec 2012; edited 1 time in total
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thepuma
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PostPosted: 16:45 - 27 Dec 2012    Post subject: Reply with quote

In my opinion, if a bike has been hanging around for months then it generally means one of two things...either 1) its way overpriced or 2) its a dog.

Im currently looking for a bike myself and I do see so many dealers with crazy high prices on their stock. I know you can knock a bit off...but if I see a bike thats a grand overpriced I just don't bother enquiring cos I know theres not a chance ill get enough knocked off to make me interested.

My local Honda dealer told me that most their stock are customers bikes that they are selling on their behalf and getting commission, so its probably even harder getting anything knocked off.

The best bikes will go quickly. ..so hanging on for a month or two before enquiring is going to frustrate you as the good ones willibe gone. If youre serious about buying one then you have to get in there enquiring as soon as it comes up.

Best of luck with your search.
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mcfcbiker
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PostPosted: 18:15 - 27 Dec 2012    Post subject: Reply with quote

I feel opinions are normally built around an individuals experience with the dealer at the time they spoke to them and usually this is with "one" of the sales team.

If the salesperson is uninterested or unhelpful or miserable this can lead to the consumer forming a negative opinion of the entire dealership and not the person they spoke to.

Unless they can back their opinion up with solid fact then I would be inclined to form my own and would suggest phoning or visiting the dealer, laying out on a plate exactly what you want and ask as many questions as you can. If you dont like what information you receive back or dont think they have been helpful enough and you dont want to proceed with giving them your custom then you know for future in your own mind that they arent the dealer for you.
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c_dug
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PostPosted: 18:23 - 27 Dec 2012    Post subject: Reply with quote

Don't think the dealer has been particularly out of place yet to be honest.
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pits
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PostPosted: 21:14 - 27 Dec 2012    Post subject: Reply with quote

Fail to see the problem with his reply, he came in and basically said what any other trader would say out there, fact is fact you get good customers and bad customers, generally the bad customers are the ones who come on to forums and go slate their bad dealings with such and such trader.


Alpha stfu you seem to have no idea what is going on here, and just hoping that BCF will rally behind you and try to take this guys company apart, usually there is a reason for it, so far I see none apart from you trying to stir shit up Thumbs Up
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LockyUK
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PostPosted: 23:28 - 27 Dec 2012    Post subject: Reply with quote

what numpty said is not slanderous... whether you agree or not
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pinkyfloyd
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PostPosted: 23:45 - 27 Dec 2012    Post subject: Reply with quote

I had never heard of the company before and the amount of positive feedback they have on Ebay is good but.....

The replies on the negs they have received would be enough to make me run a mile from them.

Quote:
Reply by nightingalesmotorcycles (17-Dec-12 09:50):
SENT 3 PAIRS OF GLOVES TO THIS BUYER - SHE KEPT CLAIMING THEY DIDN'T ARRIVE


Reply by nightingalesmotorcycles (08-Oct-12 16:37):
New buyer didn't know how ebay works, had no idea how to pay, had to chase him


Reply by nightingalesmotorcycles (11-Sep-12 17:46):
UTTER RUBBISH, LEGAL ACTION BEING TAKEN, NO CONTACT FROM BUYER WHATSOEVER


Reply by nightingalesmotorcycles (31-Aug-12 12:47):
WELL, THEY HAVE BEEN WATERPROOF FOR THE 7000+ OTHER PEOPLE THAT HAVE BOUGHT THE



Customer service counts for a lot and whether the customer is a complete twat or not is irrelevant you cannot have that kind of attitude as a serious business seller.

Some of the neutral replies are just as bad.

Quote:
Reply by nightingalesmotorcycles (15-Dec-12 12:26):
Its just a plastic bag, why would you want to keep it?


Reply by nightingalesmotorcycles (26-Sep-12 08:55):
The 3000 other buyers might disagree with you there, try fitting it correctly.


Reply by nightingalesmotorcycles (24-Sep-12 10:06):
No complaints from the other 3000 buyers - read into that what you will


Reply by nightingalesmotorcycles (12-Jul-12 15:56):
Yes, maybe if it hadn't taken a week to pay for it it might have arrived by now?



Seems to me from those replies is that you sell, they buy and if its not up to standard, or not right then fuck them its their fault and because you've sold a shitload to others your right and they are wrong.

Terrible customer service. All you do is make yourself look like you couldnt care less about your clientele.

While I commend you on your high 99.8% satisfaction there are sellers out there that have sold more than you and have a 100% rating. The idea is to try not to get negs at all and if you do get a complaint you bend over backwards to help the customer so they do not leave you a neg.
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