Insurance want me to return money they refunded to me ?

[LockyUK]

after a cock up between mce and close premium finance, they charged me an invalid fee (not signed and returned) this was later refunded, apparently they refunded me 2 x 15 pound instead of one, in MARCH, they have asked me to return 15 pound within 7 days, surely i do not have to ? otherwuse they would increase my next direct debit to recover this ? they have not done that so i am correct in thinking i can just laugh at them?? cheers

[iooi]

[Skudd]

they will take it no matter what you do, but you could say that there is a £50 admin fee for doing so.
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[LockyUK]

[LockyUK]

[-Matt-]

Definately return their hard earned money.

Just make sure they're aware theres a 9.99 administration charge for your very valuable time. and a 5 pound postage charge for the penny they will recieve.

[MC]

Say you can only pay them in pennies, they're sitting in your house but they'll need to arrange for a courier to collect them =)
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[Ja7]

These comments made me laugh, I think the remarks are spot on, they can take the piss, so why can't you, I would have a laugh with this one

[P.addy]

I would also inform them of the unnecessary but totally required admin fee of £50.

[-Matt-]

Would be interesting to hear their response if you say you've spent their 15 pounds to the penny - have since become unemployed and have no intentions of getting a new job having found a care-free life in the forest living off the woodland.

Further more your phone contract is about to expire and invalidate the sim-card, meaning should they wish to make further contact they will have to send a representative to said-woodland for a face to face.

[LockyUK]

should i ring them and record the phone call try to charge them an administration fee??

[-Matt-]

PLEASE do

cant wait for this

[LockyUK]

[-Matt-]

Just make up some bull story about how you invested the 15 pounds in shares and need to pay your accountant fees to get the money back as you're clueless

[Marmalade]

[DottyDuck]

[h00dwink]

definitely say you need to charge an hourly rate for it. it will take your own personal time for their mistake.
which is what they charge you to alter something minor when it's your mistake. shouldn't be rule for one rule for another surely?
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[Clutchy]

This thread has made me happy and could be so much win, £50 seems like a fair charge

Please deliver op
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[Lord Percy]

Definitely tell them you have an admin fee. It'll stump the guy on the phone, big style.

Only problem is, how will you enforce it? I have no idea about this kind of thing. It definitely sounds legit - I mean yeah, insurance companies do it all the time! - but how does a bog standard person charge and enforce it from home?

Good luck

[karidian]

Just remember to inform them you are recording the telephone call before you can discuss any business dealings.
As long as they agree to being recorded first!
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[lozzypop1]

[LockyUK]

[gavbriggs]

Remember to inform them of your fee, lets say £20, and get their agreement to that, if they don't agree verbally inform them that if they persist in asking for the money you will assume they agree to your admin fee.

Also any subsequent replies to their letters requesting these amounts will incur further admin fees of £20 per reply, a phone call will cost £20 plus 10 per hour pro rata. Any attempts to take the money by dd will be in breach of the direct debit guarantee and you will write to the dd people and report them for breach if the agreement.

You can and will take this matter to court if required to recover your fees.

They will back down as a gesture of good will trust me!

[LockyUK]

i can not get the call in today, should be fine for tomorrow been buys and got work shortly, i am going to tell them i have no online banking, and for me to verify there claim of 2 payments they will have to front up the 10 pound statement charge and also an administration fee of 15 pound for my time, effort and cost of relevant postage, also any further letters that do not include payment for me to verify the charge shall be met with a further 10 pound admin charge per letter

[Shinigami]

Please please please don't forget to record this
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