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eBay resolution, advice please?

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1198
World Chat Champion



Joined: 24 Jan 2013
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PostPosted: 20:34 - 04 Jan 2015    Post subject: eBay resolution, advice please? Reply with quote
Hi,

I bought a phone off eBay described as unlocked. When it arrived it needed a network unlock code to work on either a Three or O2 sim.
On asking the seller as to what to do they agreed to purchase such a code from the www (rather than a refund) and asked for IMEI number, which I immediately supplied. That was about a week ago. I contacted them on Wednesday asking if they'd had any success, and again on Thursday saying they had until Sunday to provide a number, agree to a refund or I would be going via eBay disputes.
It's now Sunday and on logging onto eBay it seems as I had used a 'Guest account' - eg paid using the pp system but with a Visa Debit card directly - I need to contact PayPal - basically they've washed their hands of it.
I can't find a spot on the pp site to raise such a dispute, does anybody have any ideas how I should go about this please?

Thanks all!
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mathewculver
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Joined: 04 Jul 2014
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PostPosted: 20:53 - 04 Jan 2015    Post subject: Reply with quote
Which phone is it?
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Ste
Not Work Safe



Joined: 01 Sep 2002
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PostPosted: 20:54 - 04 Jan 2015    Post subject: Reply with quote
https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

"eBay Money Back Guarantee covers over 99% of listings on ebay.co.uk when you pay with PayPal.

Some types of listings are excluded: vehicles, real estate, businesses for sale, and digitally delivered goods or service. You can find all the details on the eBay Money Back Guarantee policy page.

Remember, if you paid as a PayPal Guest you can’t use this process, but you’re still covered by PayPal Protection. You’ll also need a PayPal account to use the eBay Resolution Centre."

https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security
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1198
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Joined: 24 Jan 2013
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PostPosted: 22:14 - 04 Jan 2015    Post subject: Reply with quote
It seems the whole 99% claim depends on paying with PP though an account. I'll look again tomorrow when I've more patience - failing that it's £25 at the on line small claims court. I suspect the seller imagined I was trying to pull a fast one, and so thinks I won't take this any further...
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wr6133
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Joined: 31 Dec 2013
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PostPosted: 22:26 - 04 Jan 2015    Post subject: Reply with quote
Phone paypal and explain it. I did the same once and it was resolved.
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mathewculver
Borekit Bruiser



Joined: 04 Jul 2014
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PostPosted: 22:26 - 04 Jan 2015    Post subject: Reply with quote
Which phone model, it could be as little as £5 for me to unlock your phone for you.

Much less hassle
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Wonko The Sane
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Joined: 20 Jan 2013
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PostPosted: 23:31 - 04 Jan 2015    Post subject: Re: eBay resolution, advice please? Reply with quote
1198 wrote:
Hi,

Visa Debit card directly - I need to contact PayPal

Thanks all!


Tell paypal if they're not going to honour their buyer protection policy you'll have no option but to contact the card provider.

Visa give the same protection to credit and debit cards making them joint liable for the sale, speak to them, say the item is not as described and attempts at resolution have failed, that paypal are not responding and the card issuer will take the money off paypal and sort it.

or is there a minimum for this?
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Quornholio This post is not being displayed because the poster has bad karma. Unhide this post / all posts.

1198
World Chat Champion



Joined: 24 Jan 2013
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PostPosted: 06:01 - 05 Jan 2015    Post subject: Reply with quote
mathewculver wrote:
Which phone model, it could be as little as £5 for me to unlock your phone for you.

Much less hassle


It's a Samsung. I was quite happy to have the phone unlocked previously but now as a matter of principle I'm after my money back. It annoys me the buyer being 'oh no I didn't realise, I'll pay myself' then suddenly just ignoring me. I've not been pushing the point, my initial pleasant queries were answered immediately but when it came to the crunch they have clammed up. I deliberately gave them five days and into the new year before I've gone to the stage of pp or EBay resolutions in case they'd suddenly gone on holiday!
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mathewculver
Borekit Bruiser



Joined: 04 Jul 2014
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PostPosted: 12:41 - 05 Jan 2015    Post subject: Reply with quote
Depending on the exact model, the most it'll cost you is £20. Now when you think, sending it back will cost around £8 if you use special delivery plus post office walk, you'll break even and get the phone you want
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The Disapproving Brit
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Joined: 10 Sep 2008
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PostPosted: 15:47 - 05 Jan 2015    Post subject: Reply with quote
mathewculver wrote:
sending it back will cost around £8 if you use special delivery plus post office walk


Will it? If you go via Paypal and they insist on it being shipped back, maybe. Go by your card provider and your stance it "I'm in Saturday, arrange a courier"
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1198
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Joined: 24 Jan 2013
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PostPosted: 08:20 - 29 Jan 2015    Post subject: Reply with quote
Quick update, quick question!
PayPal have looked into this and decided in my favour, and I'm now waiting my payment. However they say if the money to refund me isn't in the sellers account they'll do what they can, including suspending his account.
That's hardly a major threat, surely?
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Dcwhite1984
Nitrous Nuisance



Joined: 23 Jan 2015
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PostPosted: 15:35 - 29 Jan 2015    Post subject: Reply with quote
They will take the sellers account into debit so technically he will be overdrawn you get your money back and they suspend his paypal and ebay account untill he pays up.

They also eventually give the debt to a debt collection agency who will go after him for the money and they dont give up!!

Either way you get your money back Mr. Green
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iooi
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Joined: 14 Jan 2007
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PostPosted: 18:57 - 29 Jan 2015    Post subject: Re: eBay resolution, advice please? Reply with quote
Wonko The Sane wrote:

Tell paypal if they're not going to honour their buyer protection policy you'll have no option but to contact the card provider.


That will have them quaking in their boots. Given that paypal did not provide the goods only the service of moving the money....
So no not as described there then... Rolling Eyes

Wonko The Sane wrote:

Visa give the same protection to credit and debit cards making them joint liable for the sale, speak to them,


Just to make you aware Visa are NEVER liable for anything on their cards.
Visa do not speak to customers.
I can only guess you are talking about CCA. Which only covers credt cards and does not cover purchases via a 3rd party such as paypal

Wonko The Sane wrote:

say the item is not as described and attempts at resolution have failed, that paypal are not responding and the card issuer will take the money off paypal and sort it.


See 1st point.

Wonko The Sane wrote:

or is there a minimum for this?


Well that depends on just what you are talking about. Karma

Quornholio wrote:


Visa don't give the same amount of protection to both debit and credit cards. Similar, but not the same.


E Thumbs Up xactly the same on both debit and credit via Visa.
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1198
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Joined: 24 Jan 2013
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PostPosted: 21:24 - 29 Jan 2015    Post subject: Reply with quote
Dcwhite1984 wrote:
They will take the sellers account into debit so technically he will be overdrawn you get your money back and they suspend his paypal and ebay account untill he pays up.

They also eventually give the debt to a debt collection agency who will go after him for the money and they dont give up!!

Either way you get your money back Mr. Green


That's great, thank you!
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1198
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Joined: 24 Jan 2013
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PostPosted: 16:10 - 30 Jan 2015    Post subject: Reply with quote
Refund paid!
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janner_10
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Joined: 26 Sep 2011
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PostPosted: 23:30 - 30 Jan 2015    Post subject: Reply with quote
Could of got an unlock code for a quid and sold it on by now.
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