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 Oldie Brolly Dolly

Joined: 05 Dec 2010 Karma :   
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| andys675 |
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 andys675 World Chat Champion

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| Ariel Badger |
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 Ariel Badger Super Spammer

Joined: 02 Dec 2006 Karma :     
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 Oldie Brolly Dolly

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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 19:51 - 25 Apr 2016 Post subject: |
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Not stone damage, they all do that. My 2012 is starting to go big style under there. Doesn't hurt to ask, but I'd be astonished if BMW will even admit to the (very real) issue, let alone do anything about it.
When winter ends, sometime around August, I'll be cleaning mine off and then applying Hammerite/Waxoyl underbody seal, since that's exactly what it's for. I'm just hoping it adheres to the alloy. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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| bash87 |
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 bash87 Derestricted Danger
Joined: 27 Jan 2016 Karma :    
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 Posted: 21:38 - 25 Apr 2016 Post subject: |
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Have you owned the bike from new? Is it on finance?
I made BMW FS replace the sump cover on my old F800R under warranty.
Took a few e-mails and a couple of calls, but I insisted that BMW are aware that there is an on-going issue with the type of paint used on that particular part, and that it was not fit for purpose and that the paint flaking in that area is a direct result of this.
I have to say, for all the dealership hype of BMW service being a cut above any other marque (I was pointed toward the free fancy coffee in the showroom as evidence...), they wriggled harder than any insurance company I've ever dealt with.
They tried to fob me off with the 'well, we don't know what the bike has been ridden through, it's what road salt does to paint'.
I swiftly replied that they clearly know there is an issue with the part as previously stated, that the popular online forum F800Riders cites many examples of BMW quietly swapping the part for other affected machines, that I don't give a damn what the bike was ridden through, I don't expect them to welch on service required due to shoddy workmanship given the amount of existing recalls in the range already (mine also had the switchgear recall previous to this issue), and finally that I had taken reasonable precautions relative to my generally low mileage (I provided receipts for twice-yearly valets and full ACF 50 treatments at the BMW main dealership...).
One week later, I'm tooling around with a nice new sump cover, with the promise that the paint coating on that part had been changed so that the issue would not happen again. |
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| MCN |
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 MCN Super Spammer

Joined: 22 Jul 2015 Karma :   
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 Posted: 23:21 - 25 Apr 2016 Post subject: |
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BMW use Water Colours to paint their bikes.
You obviously were using the wrong shampoo to wash it.  ____________________ Disclaimer: The comments above may be predicted text and not necessarily the opinion of MCN. |
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 08:34 - 26 Apr 2016 Post subject: |
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| bash87 wrote: | I made BMW FS replace the sump cover on my old F800R under warranty. |
I am astonished!
Good on you for sticking with it. Other people have been royally fobbed off.
How old was your 'R' and when did they tell you that the issue had been sorted? I'm wondering if my 2012 GS is allegedly "sorted" or not.
| bash87 wrote: | I provided receipts for twice-yearly valets and full ACF 50 treatments at the BMW main dealership... |
Mine gets a bucket of soapy water before its MOT, whether it needs it or not, and a tin of Waxoyl is £5.99.
It's actually not that big an issue for me, but the #VictimBlaming from BMW is what ensures that they'll never see another penny from me.
Not that they care, given that their goal is to lease them out new on PCP then flog them off to unsuspecting punters once they're out of warranty. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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| yen_powell |
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 yen_powell World Chat Champion

Joined: 22 Jun 2008 Karma :   
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| bash87 |
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 bash87 Derestricted Danger
Joined: 27 Jan 2016 Karma :    
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 Posted: 13:14 - 26 Apr 2016 Post subject: |
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Not only did they change the part for me, they also compensated me for time spent getting them to take it seriously... Enough for me to buy a brand new Leo Vince can :wink:
The bike was a 2012 F800R, and I had the work done early 2015. I was second owner from new, 6k miles on the clock.
Funny thing was, the bike had run out of warranty when I noticed the issue. I argued that as it's a well-documented defect, and as the bike was supplied under a BMW FS finance agreement, I didn't actually own it yet and would be happy to reject it as not fit for purpose (I had made sure to clearly state in the dealership I needed a machine for my all-year, all-weather commute).
When you start throwing terms like 'multiple defects', 'recall', 'reject', and 'not fit for purpose' around, I think they give in to get rid of you. Worked for me.
As for ACF 50, swear by it. I got full whack when I traded the BMW in, looked better than the day I picked it up from the showroom, despite being kept outside and ridden through two winters... The 125 I had previous to this fell apart after one winter with no ACF. 'Twas a Suzuki though, so... rust. |
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| MCN |
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 MCN Super Spammer

Joined: 22 Jul 2015 Karma :   
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 Posted: 16:09 - 26 Apr 2016 Post subject: |
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Two or three years ago or more the gm for BMW uk Adrian Sumfukir admited to MCN (the paper) that the early quality control issues on many BMW bikes was mainly down to them being rushed out of factories to meet demand.
What's the tucking excuse now?
I over researched this whole deal when I was smitten by the BMW build quality lurgie.
My first mistake was accepting Douglas Park Motorrad EK Scotland as a BMW dealer.
The fact is they aren't. They are as competent at dealering as BMW are at getting paint to stick.
The dealer I boughtnthenbike off said that would have had a better chance against BMW if I'd submitted a claim through their workshop as they would have presented a stronger arguementnfor me. Other dealers have agreed with that.
From the stuff I read on BMW forums it depends heavily on your dealers clout with BMW and how they present the claim for you. Lots of folk have got better results. I should have got something having bought 3 BMWs off the bastarts.
My last BMWs  ____________________ Disclaimer: The comments above may be predicted text and not necessarily the opinion of MCN. |
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| bash87 |
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 bash87 Derestricted Danger
Joined: 27 Jan 2016 Karma :    
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 Posted: 18:45 - 26 Apr 2016 Post subject: |
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My view was that dealerships exist to sell machines and the (arguably) necessary servicing... I wouldn't trust what is essentially a building full of sales staff to champion a serious quality control concern on my behalf.
Sure, on little issues the stearlership may consider making it right to keep your custom, but on a big job or with expensive parts...
It has to be the manufacturer or the finance company.
If you own it outright, go straight to BMW Motorrad UK, and copy in any e-mail addresses you can find on the 'net for BMW HQ.
If you financed it, get straight on to the finance company.
You don't have to take their shit, or let them supply you a sub-standard product. Smash the fuck out of them. Call them every day, follow up with e-mails, blow up all their social media accounts, contact the Ombudsman if your particular situation allows.
Squeaky wheel gets the oil.
Or, if you can't be arsed, I've heard sanding it back, cleaning it, and then a nice thick coat of Hammerite will produce acceptable results. |
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| MCN |
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 MCN Super Spammer

Joined: 22 Jul 2015 Karma :   
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 Posted: 13:26 - 27 Apr 2016 Post subject: |
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| bash87 wrote: | My view was that dealerships exist to sell machines and the (arguably) necessary servicing... I wouldn't trust what is essentially a building full of sales staff to champion a serious quality control concern on my behalf.
Sure, on little issues the stearlership may consider making it right to keep your custom, but on a big job or with expensive parts...
It has to be the manufacturer or the finance company.
If you own it outright, go straight to BMW Motorrad UK, and copy in any e-mail addresses you can find on the 'net for BMW HQ.
If you financed it, get straight on to the finance company.
You don't have to take their shit, or let them supply you a sub-standard product. Smash the fuck out of them. Call them every day, follow up with e-mails, blow up all their social media accounts, contact the Ombudsman if your particular situation allows.
Squeaky wheel gets the oil.
Or, if you can't be arsed, I've heard sanding it back, cleaning it, and then a nice thick coat of Hammerite will produce acceptable results. |
Not quite. You may be correct in principle but principles mean nowt in court.
I know how to speak to a manufacturer and have had results by lettering them before.
I this case I have a weight of evidence against the OEM but I need to take them to court and to do that requires a lawyer which would cost minimum £2500. Win or lose I don't recover costs. BMW build their defence on that staple. I tried small claims but that is not a simple matter either. You still need a proper legalised claim in court or it ain't gonna fly.
I have a drawer full of the tshirts.
FYI the dealer's say so can provide the easiest path to justice. You just need to present to the right sort of dealership.
And it shouldn't be such a feminist lottery but c' la vie.  ____________________ Disclaimer: The comments above may be predicted text and not necessarily the opinion of MCN. |
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 15:54 - 02 May 2016 Post subject: |
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Aargh, I had a look at mine today and from a few chips last autumn it's pretty much all flaked off over winter. You'll want to nip that in the bud early doors, I'm looking at having to get the sump off now to repaint it.  ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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| MCN |
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 MCN Super Spammer

Joined: 22 Jul 2015 Karma :   
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 Oldie Brolly Dolly

Joined: 05 Dec 2010 Karma :   
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 MCN Super Spammer

Joined: 22 Jul 2015 Karma :   
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 Posted: 17:28 - 02 May 2016 Post subject: |
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Pardon my oar...
To get the paint to stick you may need to acid etch the bare metal.
It is very difficult to guarantee efficaciousness of the job unless you get past the fat and right into the meat.
If it has already flaked then the shit migrates under the paint. That is why BMWankers fit new engines and don't re-paint their failed ones. ____________________ Disclaimer: The comments above may be predicted text and not necessarily the opinion of MCN. |
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 22:43 - 02 May 2016 Post subject: |
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Yup. A half arsed job will need redone frequently. I mean, I'll probably end up doing that, but long term it would be best to get the sump off, remove all of that unbonded paint (the rest of it will go sooner or later), clean up, etch and put on eleventy coats of black.
Like BMW/Rotax should have done in the first place. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Oldie Brolly Dolly

Joined: 05 Dec 2010 Karma :   
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 Oldie Brolly Dolly

Joined: 05 Dec 2010 Karma :   
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 Posted: 12:02 - 08 Jun 2016 Post subject: |
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I finally got round to calling Park's Motorrad again to see when they could look at my sump so they suggested that I just bring it round (this morning) for a look-see.
Well, a quick inspection suggested that it was a valid warranty claim and the part has been ordered - they'll call me when it arrives and book me in.
Have to say, I continue to find their customer service top notch - no hard ball, just reasonable guys  |
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| stinkwheel |
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 stinkwheel Bovine Proctologist

Joined: 12 Jul 2004 Karma :    
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 Posted: 12:10 - 08 Jun 2016 Post subject: |
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BMW never used to paint their engines at all and any 1950's BMW you see still has the kind of dull aluminium lusture they came out of the factory with.
Seems they must be using inferior alloy these days. ____________________ “Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles. |
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 Oldie Brolly Dolly

Joined: 05 Dec 2010 Karma :   
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 Posted: 12:28 - 23 Jun 2016 Post subject: |
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| MCN |
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 MCN Super Spammer

Joined: 22 Jul 2015 Karma :   
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| MCN |
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 MCN Super Spammer

Joined: 22 Jul 2015 Karma :   
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 Posted: 15:59 - 23 Jun 2016 Post subject: |
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I would tell the fat cnut who I was 'dealing' with to his face that 'he is a fat useless cunt'.
Next time you speak to him you can mention that I called him out.
He is a twat. ____________________ Disclaimer: The comments above may be predicted text and not necessarily the opinion of MCN. |
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Old Thread Alert!
The last post was made 9 years, 211 days ago. Instead of replying here, would creating a new thread be more useful? |
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