bennets..crap service

kevuk · Renault 5 Driver Joined: 16 Mar 2006 Karma :

got insured with bennetts last week...not the cheapest but have used them in the past and thought i would give them ago...been waiting over a week for the paperwork to arrive, cant tax bike as havent got the paperwork...phoned them today to be told that there must have been a problem at the printers. then had the cheek to say they would send another cerificate out and not charge me the reprint fee!!!

got a bit annoyed at this and asked them what it would cost to cancel the policy...30% of policy plus £30...but if i stayed they would reimburse me the weeks insurance...all £1.92.

have told them that i am not a happy bunny and will be telling everyone what a lousy service they provide.....very fed up!
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colin1 · Captain Safety Joined: 17 Feb 2005 Karma :

thnks for letting us know, cos some folks think if u pay a bit extra it implies better service (which of course it doesnt)
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colin1 is officially faster than god

Rookie · World Chat Champion Joined: 09 Feb 2005 Karma :

paulthewitt · World Chat Champion Joined: 17 May 2004 Karma :

kevuk · Renault 5 Driver Joined: 16 Mar 2006 Karma :

cheers mate
will be calling tomorrow and doing lots of shouting....then taking my business elsewhere!

watch this space for an update!!
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biker-dj · Spanner Monkey Joined: 10 Apr 2005 Karma :

I was just going to quote what Paulthewitt said about the cooling off period. I had a spell with Bennets but they cocked up twice and twice I lost my no claims, insured with eBike now Thumbs Up

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Ride with the music!

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

kevuk · Renault 5 Driver Joined: 16 Mar 2006 Karma :

ok was joking about the shouting bit...just sent them an email pointing out the way ive been treated.
asked to be contacted so will either get it sorted by speaking to them or by taking it to the FSA
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paulthewitt · World Chat Champion Joined: 17 May 2004 Karma :

a message to everyone.

always be nice (relatively) to the consultant. they can normally see if you've been messed around. if you are nice they think

"hey, i'll help this guy"

if you shout...

"what a prat. ok sir we need x, y, and z then we can do that."

happy hunting
Paul

kevuk · Renault 5 Driver Joined: 16 Mar 2006 Karma :

ok final bit (promise)
i was nice to the person i spoke to earlier...even said "i know its not youre fault this has happened"...but i should point out she was the one telling me she was doing me a favour by not charging me a reprint fee...and she is the one that offered me £1.92 compensation...and she is the one that said i would be charged 30% of the policy plus £30 fee to cancel!

just got this off there website
Cancelling your policy
We or Bennetts may cancel this policy by giving you seven days’ notice by recorded delivery. We or
Bennetts will send notice of cancellation to your last known address. You must then send us or Bennetts
the certificate of motor insurance. We will then refund to you a proportionate part of your premium.
You may cancel this policy at any time by post at Bennetts Customer Services, 165 Corporation Street,
Coventry, CV1 1GY and returning your certificate of motor insurance. There is no cancellation fee for
cancelling within the first 14 days of receiving your policy documentation, unless a total loss claim has
occurred. You will only pay for time on cover. Outside of this you may have to pay a cancellation fee and a
percentage of the remaining premium. As long as you have not made any claim under this policy we will
refund part of the premium. We make charges on the following scale.

quite looking forward to tomorrow now Laughing

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colin1 · Captain Safety Joined: 17 Feb 2005 Karma :

MarkyPancake · Crazy Courier Joined: 05 Jul 2005 Karma :

I wasn't impressed with their prices the last two years, they are one of the more expensive insurers I've contacted, so I don't see them ever getting my business.

Trixie · World Chat Champion Joined: 27 Jul 2005 Karma :

I had the misfortune to make a claim through Bennetts years ago. In my experience their nominated legal company were worse than awful.

Others may have had a better experience with Bennetts, but I've never had insurance with them since, and don't intend to! Thumbs Down

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Dead nobodies in company cars...

swanny · Spanner Monkey Joined: 05 Mar 2006 Karma :

similar problems with a quote

got a quote for my new bike with them when i passed my test wanted 650 quid for an er5.. i got a quote for 280 so i opted to cancel insurance and go elsewhere.. anyway i cnacled it on Feb 14th.... and im still waiting my refund.. not good...
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M SWANNY.. see a sig !