Reporting Bad CBT's

[tonyyzf]

Again we here of someone 'failing' a CBT, see the previous thread on this subject -

https://www.bikechatforums.com/viewtopic.php?t=86629

Anyone not happy with the way their CBT was conducted please, please contact - CBT@dsa.gsi.gov.uk stating what the problem was and how you were treated.

There seems to be far too many peeps coming on here saying that they've been 'failed'
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Something dark reddish with two wheels and cagiva written on the side
SS50, CB175, CB250N, CB350, CB750K2, DT250, CB750K1, CB750F1, XS1100, CB750F2, FJ1200, FZR1000, YZF1000, GSXR1000, Cagiva Navigator, Triumph Tiger 1050
https://www.cliqueyclanmcc.co.uk/

[Davo]

Before firing off an email, I'd imagine the first point of call would be to ring the training school and explain that you were dissatisfied with the way you were treated, see if you can come to an informal resolution etc..

If that avenue fails then e-mail the DSA.

[MikeH]

Always get all the facts before you go firing bullets as 9 times out of ten they'll bounce back and hit you up the ass.



Mike
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Busa Junkie

[Trickypl4]

I'm of the opinion that they should be reported first then telephoned afterwards.

I wonder how many of the other people they've 'failed' in the last 6/12/18 months (whatever) have just shrugged their shoulders and walked away, thinking to themselves "Oh well, I'll do it again and maybe I won't fail next time," without even challenging them.

I would email the dvla and also send a letter. After that I'd call the 'riding school' up and tell them I'm not happy, explain why, then tell them I've reported them to the dvla and I expect my money back.

How many other people have just let them get away with this kind of thing?

Get stuck right into them

[MikeH]

[0ddball]

Also, you've got to get the clear facts from both sides. Someone who has just failed and doesn't take rejection/failure well may be just feeling down and are bound to have a biased view.

[Trickypl4]

[MikeH]

Thanks for the negative Karma Tricky ? Do you know what smileys are for ?

You need to get a sense of humour !

Mike
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Busa Junkie

[MRX Steve]

I dont know the individual cases of what’s happened in these 'failed' CBTs, but if some one is failed it has to be for a good reason. These people should just face they probably arnt up to a safe standard of riding and need a bit more training instead of complaining. I think people should at least read the highway code before their CBT, because then at least they are going to have a reasonable knowledge of the laws of the road, which most people who take their CBT dont. Having to learn how to ride and road laws etc all in one day can be a lot to take in.
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Rieju MRX 50 Castrol Edition

[tonyyzf]

[G]

I can understand 'failing to meet the standard' - and I can understand that some would call this 'Failing a CBT'.

I can also understand a reasonable fee for another day's training. Though I don't like the way a lot of places offer a 'guarenteed pass' with 'extra lessons free' or whatever, then charge lots for bike hire.

However I do agree that a lot of the ones we have heard about recently suggest incompetance or similar from the training school.

[tonyyzf]

I hate to go on but wish to add a wee note:-

The CBT is not time restricted, there is no time frame for doing it, the length of time it takes is the how long it takes you, the rider, to learn the different disciplines, not how long the instructor can be bothered to help you. And remember, he is an instructor, not an examiner, he is there to teach and help you.
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Something dark reddish with two wheels and cagiva written on the side
SS50, CB175, CB250N, CB350, CB750K2, DT250, CB750K1, CB750F1, XS1100, CB750F2, FJ1200, FZR1000, YZF1000, GSXR1000, Cagiva Navigator, Triumph Tiger 1050
https://www.cliqueyclanmcc.co.uk/

[G]

That may be the case, but I can quite understand a training school only offering a 'one day course' - after all it does cost them for each day they run it.

Also, in the end, the standard of the rider is 'examined', or should be by the instructor.

[0ddball]

People seem to assume they should just pay once then get as many days training as neccessary to meet the standard. Afaik there is no law or official rule that states a school must obide by this, in fact not many do.

They can't assume they will pass in one day then moan when it doesn't work out like they wanted it to, unless they have a genuine grievance and not just a case of sour grapes. They should specifically work on the basis that they might not complete it in one day and ask about what costs are involved if they need to attend for another day. If they are excessive, simply use another school.

Although the cbt is the stable income of training schools, you have to look at it from a business point of view. An extra day spent on a cbt pupil is 7 or 8 hours worth of proper lessons with someone paying around £25/hour. For the extra day, they don't charge the £200 they have potentially lost. Not even the full ~£100 cbt charge. So an extra £50 or so (about £15-20 of which will be bike hire) doesn't seem unfair.

[G]