My letter to colin collins of Harrow! PICS ADDED

[dew]

After my new exhaust managed to burn down the pillion seat and everything surrounding it, I realised that it has gonne free from the connecting clamp. Now with the estimated damage of around 2.2K , am fighting with my dealer to get it sorted! Boy, the can was LOUD!!!!

xxx
xxxxxxx
xxxxxxxxxx
xx5 2xx

Colin Collins
90-108 Pinner Road
Harrow
Middlesex
HA1 4JD

My Ref: xxxxNJY-Ref1
Your Ref:

19 December 2006

Dear Rob,

Repair of Damage to Kawasaki Ninja xx06 NJY: Faulty Fitting of Upgrade Pack

Further to our telephone conversation of 18 December 2006, I would like to clarify the sequence of events and actions to be taken:

1. I delivered the above motor-cycle to your dealership on 09 December 2006 for the upgrade pack to be fitted;
2. I collected the motor-cycle on 09 December 2006 evening and immediately noticed a different noise coming from the can;
3. On 15 December 2006, I noticed that the rear tyre was punctured and there were melted plastics hanging loose;
4. This was caused by the exhaust-can being detached from the link pipe which melted the pillion, underseat (including the scotoiler), indicator mounting, tail fairing/lights, alarm and surrounding plastics through release of hot-air;
5. On 18 December 2006, you suggested that this was not caused by incorrect fitting of the upgrade pack but by someone attempting to steal the exhaust; I was specifically advised that the screw on the clamp of connecting pipe were not loose.
6. I did not accept this explanation because:
a. If the can is fitted properly to the link pipe, it shouldn’t be possible to detach the same without unscrewing the clamp.
b. My bike is kept under cover at my place. At no time, I found the cover removed from the bike. Probability of someone uncovering the bike, trying to steal the can and then putting back the cover is very small.
7. I requested that the above be repaired for no charge and you said that you would provide a proforma invoice.
8. Further to your subsequent call of 19 December 2006, informing me that the estimate of repair is GBP 2,217.00 and suggesting that I bear a proportion of this cost; I maintained that I should not be responsible for the cost of repair.


I look forward to the quick repair of my motor-cycle at no charge to mitigate the losses currently incurred due to the alternative work-transport arrangements I have put in place.

Yours sincerely,
____________________
Theory: 34/35, 64/75 Test: 23-Oct-06 PASSED (No minors)
Current: Ninja ZX- 6R Future: ???

[Mister James]

The letter looks like a good 'un, I can't believe that this happened so soon after all the aggravation you had getting the kit installed in the first place.
____________________
>Soultrader Mister James, I bet you are a copper
>Bazza Wow. Eyes like a shithouse rat, you...

[strag]

Unbelievable they are trying to blame it on an attempted theft! But by saying this, "I look forward to the quick repair of my motor-cycle at no charge to mitigate the losses currently incurred due to the alternative work-transport arrangements I have put in place" Are you not implying you accepts some responsibility?

I would have just said I accept no responsibility and that it is now costing you money, as it is unusable, that would be claimed back from them.
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carbon bling

[dew]

[dainesefreak]

The letter looks good, nice and subtle so far. If you need to reply to a subsequent letter a response including something along the lines of; you currently feel no need to get Trading Standards and the courts involved as you are hopeful an amicable resolution can be reached, blah, blah, blah. Remind them that you aren't backing down and are willing to go all the way this this.

At the end of the day it will cost you about £120 quid to file a MoneyClaim against them and it's reclaimable if you win. You can also add any costs incurred and interest. It's will cost them a hell of a lot more to defend this if they decide to in the Small Claims Court. I had a problem with a dealer and an engine. Trading Standards stance was that as they were the last people to do any work on the bike, then it was reasonable to presume they caused the problem.

[MarJay]

[Villers]

So the new exhaust was part of the upgrade or was it already there?

Would be dodgy to think of it melting through your scottoiler and pissing the lube all over your back tyre, I think the letter may have had a larger figure in it if that had happened!

Keep us updated this is an interesting one
____________________
RS125 > CBR6 > SV650S > ZX636R > GSX1300RZ Hayabusa > 06 RSVR Mille > SV1000S > Street Triple 765 RS

[dew]

new exhaust was part of upgrade. here are some pics which I took before bike was whisked away!
____________________
Theory: 34/35, 64/75 Test: 23-Oct-06 PASSED (No minors)
Current: Ninja ZX- 6R Future: ???

[Mister James]

____________________
>Soultrader Mister James, I bet you are a copper
>Bazza Wow. Eyes like a shithouse rat, you...

[Minty]

FUBAR
____________________
My fingers smell of your mum.

[dransy]

Sheeet
____________________
Being shot out of a cannon will always be better than being squeezed out of a tube. That is why God made fast motorcycles

[octane]

Hate collin collins; badly.

Seriously shitty dealer.

[instigator]

Jesus. Some serious heat going through that.

In Colin Collins defence, they are naturally going to say it wasn't them because I'm sure they would like to think their mechanics wouldn't be stupid enough to forget something that vital!

Everyone slips up...even mechanics. Hope they pay the price and you get it fixed!

It's stories like this that should make you do your OWN mechanics! Don't wait until it happens to you. I certainly wouldn't be happy trusting anyone to touch my bike without triple checking myself.

[WildGoose]

be interested to hear how this pans out, wasnt at all impressed by my last dealings with them

i dont go near any of their branches now, not for earplugs or a tax disc holder, wasters
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So in other words, he stopped you for being flagrantly in posession of a motorcycle in direct contravention of the Hippies, Darkies and People Whose Face I Don't Like The Look of (Police Powers) Act. 1976

[mistergixer]

I use Colin Collins in Letchworth for test rides of bikes i'm thinking of buying privately.
Frankly they even managed to fuck that up on the last 2 occasions by having fuck all petrol in the bikes and leaving me sitting at the side of the road.
Having said all that, they are marginally better than my other local dealer which is Motorcycles and Moore - the last time i tested one of their bikes it didn't run out of petrol - it broke down first!!

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Space Monkey #7
Don Eladio is dead. His capos are dead. You have no one left to fight for. Fill your pockets and leave in peace. Or fight me and die!
Mistergixer's videos on YouTube

[firefox]

you sure you wasnt stunting through flaming loops ?
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bye bye gti <^>( ' . ' )<^>
*officer* what caused the crash ? *firefox* you see that wall up there sir ?
*officer* yes what about it *firefox* i tooted my horn but it refused to move i had to teach it a lesson.

[gavin]

i know this dosent help, and i know it should probably not be said, but you were warned, and by many people at that.

colon collins are at best incompetent, at worst, they are crooks.

im just sorry you had to find out the hard way.
____________________
1988 TZR125 : 1990 RD350YPVS/ RGV250 HYBRID : 1982 RD80LC : 1983 RD80LC : 1994 RGV250 : 1991 TZR125 / CR500R HYBRID : 1976 BENELLI 500 QUATTRO : 2006 TRIUMPH 675

[ram_doom]

Fockin hell, nasty!! what total and utter morons! I fitted mine myself... hasnt come loose even, nor has anybody elses

The fact you said it was incredibly loud from the off indicates that they didnt put it on right at all anyway. Unbelievable

Really hope you get this sorted mate, please tell me that can wasnt sticking out that far the whole time?
____________________
TL1000s, KDX200

[quacker_boy]

[SoulRider]

Colincollins are shit i had nightmare of a time with them myself (letchworth branch), make sure you get every penny back out of em
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My Bike Pics

[Barry_M2]

This is the reason I do all work myself. You pay someone you dont know to do the work, they rush it cause they are under pressure to get bikes in and out to max their profit, and they do a bad job.

Its a shame, as usually the mechanics are pretty decent guys, its just the owners pushing them to turn round loads of bikes so they can make more money.

I hope you get it sorted quickly and without too much hastle.

And Dew, if you ever need anything like this doing in future, give me a shout, I dont rush the work I do, and it gets done properly!
____________________
ZXR750R (M2) - For the road.
CBR1000 RR4 - For the track.
https://www.bikechatforums.com/profile.php?mode=viewprofile&u=4332

[dew]

[ram_doom]

[Visitor Q]

[sickpup]

One of me mates used to be a mechanic at moores. I had to teach him how to replace a cam chain.