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datatool system 3 problem

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tatters
Exxon Valdez



Joined: 05 Jan 2004
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PostPosted: 09:03 - 25 Aug 2008    Post subject: datatool system 3 problem Reply with quote

Installed a bran new system 3 alarm l purchased off eBay on my R100GS a few days ago with no problems but now it seems like l,ve got a dead mainboard (immobilization circuit will not disarm and the alarm LED is showing constantly red), i,ve linked out these two circuits on the connector going to the board for now (piss easy to disable Rolling Eyes ) but will l be able to send the board off under warranty for repair/replacement even though l fitted it myself?
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Past:NRG50,AF1125(x2),NSR125RR,ZZR250,CX500,VFR400,KR1S,ZZR600(x2),CB400N,YZF1000(x2),KH125,Z200,FX400R,CBR954RR(x2)GPZ500S,GT550,VFR750F(x2),RD350N,XR650R,CBR600F,CB250,KDX250,YZF750R,CRM250,400EXC,KLR650,TTR600RE,DR350S,R100GSPD,RGV250,VMAX1200,DL650,KZ750 Present:G650XC,C12,CRF450X,1190ADV
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McJamweasel
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Joined: 22 Mar 2002
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PostPosted: 09:50 - 25 Aug 2008    Post subject: Reply with quote

In short, No.

The Datatool warranty is only valid if it has been installed by an authorised dealer.
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tatters
Exxon Valdez



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PostPosted: 11:55 - 25 Aug 2008    Post subject: Reply with quote

Surely l can send it back as a defective goods covered by my rights as a consumer?
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Past:NRG50,AF1125(x2),NSR125RR,ZZR250,CX500,VFR400,KR1S,ZZR600(x2),CB400N,YZF1000(x2),KH125,Z200,FX400R,CBR954RR(x2)GPZ500S,GT550,VFR750F(x2),RD350N,XR650R,CBR600F,CB250,KDX250,YZF750R,CRM250,400EXC,KLR650,TTR600RE,DR350S,R100GSPD,RGV250,VMAX1200,DL650,KZ750 Present:G650XC,C12,CRF450X,1190ADV
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Finglonga
World Chat Champion



Joined: 27 Jul 2004
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PostPosted: 13:06 - 25 Aug 2008    Post subject: Reply with quote

tatters wrote:
Surely l can send it back as a defective goods covered by my rights as a consumer?


Nope, you have not fitted it in accordance with the T&C of buying it.

>>Read this<< points 4,5 and 6.
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MattEMulsion
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Joined: 29 Aug 2004
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PostPosted: 15:18 - 25 Aug 2008    Post subject: Reply with quote

If it hadn't of been working when you first got it from the ebay vendor then I would say you should be complaining to him, but by the sounds of it, it was okay at first but has subsequently f**ked up. I would say that this puts you in a tricky position as I reckon that purchases made off ebay come with no guarantee period, just as long as they are working (or as described) when received.

Therefore I suggest that you set about Datatool themselves and see whether you can get anywhere with them. I don't envisage success though, as you are clearly working well outside of their normal warranty terms and conditions.

You may have to put this one down to experience and learn two lessons. 1, Don't buy expensive electrical items off ebay as you have little warranty comeback; 2, When it comes to Thatcham approved bike alarms/immobilisers, they nearly always have to be installed by an approved fitter to be relevant/warranted.
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twincam
Borekit Bruiser



Joined: 16 Aug 2008
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PostPosted: 17:07 - 25 Aug 2008    Post subject: Reply with quote

I have the Data Tool S3 on my Hornet atm... Its buggered tbh.

I was told (not sure if its true) that there is a level inside that is full of liquid. If the bike is stood for a long time not moved, the liquid dries and the level can be moved with the slightest touch (thats why they become very sensitive)

I'm getting my PC board removed and exchanged next month under extended warranty, I can give you the number for the person who does it (lives in Peterborough) but it will cost as its not under warranty...

Note: I have the S4 red on the Fireblade - Its so much better and a lot easier to use - recomended for anyone
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MattEMulsion
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Joined: 29 Aug 2004
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PostPosted: 19:46 - 25 Aug 2008    Post subject: Reply with quote

I still rate the Meta's over the Datatool's any day of the week. Thumbs Up
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Ben.
World Chat Champion



Joined: 10 Jul 2007
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PostPosted: 19:52 - 25 Aug 2008    Post subject: Reply with quote

i fucking hate alarms! such a pain if you work on your bike a lot. ripped mine out, and never haveing another fitted!
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iooi
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Joined: 14 Jan 2007
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PostPosted: 20:46 - 25 Aug 2008    Post subject: Re: datatool system 3 problem Reply with quote

tatters wrote:
but will l be able to send the board off under warranty for repair/replacement even though l fitted it myself?

Quote:
Surely l can send it back as a defective goods covered by my rights as a consumer?


Your point of contact is with the seller and not the manufacture. Its upto them to then decide if it goes back.

Unless its 2nd hand.

If the seller trys to fob you off, that you need to go to the manufacture, quote the sale of goods act.
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twincam
Borekit Bruiser



Joined: 16 Aug 2008
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PostPosted: 21:46 - 27 Sep 2008    Post subject: Reply with quote

Just to update you on my situation...

I had my Hornets PC board replaced, she works a dream now...

I thought the Datatool S3 was sh*te at first, but she seems to be really good now.

Its a shame you guys had problems...
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Current Bikes: 1990 RXS100, 1988 RXS100, 2002 NRG MC3, 1988 JOG CG50E
Other bikes include: 2002 CBR954RR-2 (Fireblade), 2005 CB900F (Hornet 919), 1998 VFR800i (Pre Vtec), 1997 GPZ500S, Honda SH-125, Go Ped 49cc, Italijet Motocross 49cc, Italijet Cruiser 49cc, Puch Maxi 1970 49cc
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sickpup
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Joined: 21 Apr 2004
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PostPosted: 09:11 - 28 Sep 2008    Post subject: Reply with quote

MattEMulsion wrote:


I still rate the Meta's over the Datatool's any day of the week. Thumbs Up



Why?
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MattEMulsion
World Chat Champion



Joined: 29 Aug 2004
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PostPosted: 09:38 - 28 Sep 2008    Post subject: Reply with quote

sickpup wrote:
Why?


Because in my opinion you get far far less people asking for help with a Meta alarm that you do with a Datatool.

If you do a search on this forum for 'Datatool AND problem' you are greeted with two pages of results where as searching for 'Meta AND problem' only gives you one page of results.

From a personal point of view I myself have a Meta cat 1 system on my R6 which has been faultless in the five years it has been fitted. In fact out of all of the people I know who have alarms/immobilisers on their bikes they pretty much all have Meta systems rather Datatool's and I can't think of any of them who have had problems with the Meta's.
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Finglonga
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PostPosted: 09:47 - 28 Sep 2008    Post subject: Reply with quote

MattEMulsion wrote:
sickpup wrote:
Why?


Because in my opinion you get far far less people asking for help with a Meta alarm that you do with a Datatool.

If you do a search on this forum for 'Datatool AND problem' you are greeted with two pages of results where as searching for 'Meta AND problem' only gives you one page of results.

From a personal point of view I myself have a Meta cat 1 system on my R6 which has been faultless in the five years it has been fitted. In fact out of all of the people I know who have alarms/immobilisers on their bikes they pretty much all have Meta systems rather Datatool's and I can't think of any of them who have had problems with the Meta's.


Never had any problems whatsoever with my Datatool in the last 8 years, most the problems in the search results involve buying off fleabay and installing themselves. That's why they should have someone with common sense and experience do it as all the wires are black.
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