PS3 fucked - RESULT!!!

[Dischord]

I called Sony 'cos my PS3 is shagged. Now they tell me I need proof of purchase to continue with the claim for a repair/exchange!

Thing is I bought the console brand new off ebay in December 2007.

They have requested proof of the ebay transaction and proof of original purchase although I think I can get away with just the ebay proof. ebay deletes all transaction details over a certain age so all I have is the feedback from the seller.

Anyone know a way around this or any solutions?
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2012 KTM EXC 250

Check out my vids - https://www.youtube.com/user/KTMSparky/videos

[The Shaggy D.A.]

How did you pay? If it was PayPal or by card/cheque there'll be a record in your bank statements.
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Chances are quite high you are not in my Monkeysphere, and I don't care about you. Don't take it personally.
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[Dischord]

paypal I'll go have a look if I can search that far back!
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2012 KTM EXC 250

Check out my vids - https://www.youtube.com/user/KTMSparky/videos

[Visitor Q]

If it was by paypal then you'll have it on your bank statement too

Can at least find out the ebayer who sold it from that and get them to give some proof.
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China traffic/travel bike vid - When I make a sweeping statement, please add the word 'statistically' in to the sentence before you bitch...
From September 2014 to January/February 2015 I will not be using any English, nor reading any. As such, I won't be on here. PM at will, but I won't be checking/posting unless in emergencies. Certainly not for the first couple of months. Please berate me savagely if I break that rule...

[Glen]

I don't know about your setup but ebay emails me when a transaction is complete. Might be worth digging through your email and seeing if there are any emails relating to the transaction

[Dischord]

I managed to dig up the old Invoice via Paypal (cheers). Now gotta send it down to Sony HQ with a cover letter explaining my situation.

Kinda annoyed TBH it's alot of hassle just to get the sodding thing sorted and I just bought COD5 and Little Big Planet

Will let you know how it goes
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2012 KTM EXC 250

Check out my vids - https://www.youtube.com/user/KTMSparky/videos

[Villers]

What a bunch of arseholes God I hate sony.

Never had this bother with Microsoft...............


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RS125 > CBR6 > SV650S > ZX636R > GSX1300RZ Hayabusa > 06 RSVR Mille > SV1000S > Street Triple 765 RS

[N.C]

i think its COD5

my mates just died after playing it

[JonB]

What was wrong with your PS3? My mates has just died from the Bluray drive dying.

I thought it was Xbox's that were supposed to be unreliable
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Be careful whose advice you buy, but, be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it?s worth.

[Dischord]

I got a sneaky feeling COD5 fucked it up aswell...because it froze right on the first loading screen and then just stopped reading BluRay's after I had to restart the console

What a load of wank, if I'm lucky enough to get an exchange I'm gonna be too scared to play the sodding game now incase it fucks up again
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2012 KTM EXC 250

Check out my vids - https://www.youtube.com/user/KTMSparky/videos

[MattHirst]

Got me worried now, i have just got COD5 and started playing it (well got it yesterday).

How many reports are there of COD5 FUBAR'ing PS3's?
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It's all fun and games until someone gets hurt, then it's bloody hilarious!!!

[JonB]

My mates PS3 is out of it's 1 year (I presume) Warranty, hence why he wants me to fit a new one, so long as he sources the parts i'm fine with it. But i'm wondering how much a BluRay drive will cost and whether it's worth it. Though to be honest he is dead set on keeping his 60GB version.
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Be careful whose advice you buy, but, be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it?s worth.

[tribal_tiger]

Just get your mate to call Sony. They wil replace his PS3 with a like model, so he'll still have a 60Gb.

BTW if people want to chuck me on a friend list or 2 my username is the same as on here, but without the underscore. TribalTiger

Feel free to add away! I could do with some new people to kick my arse.
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How much wood would a woodchuck chuck if a woodchuck could Chuck Norris?

All of it.

[Dischord]

Fucking assholes are pissing me off

They wont take the paypal receipt as proof of purchase, they insist I have the original receipt for the console. Then they offer me an out of waranty exchange for £186

So, I ask to speak to a member of management, hold for 10 minutes and get some jibberish saying they'll phone me back within 24 hours.

So basically I've got a £400 paperweight! It won't effect Sony at all to just give me a refurbished unit but it'll cripple me if I have to fork out to buy another!!

Will ring them again tomorrow! CNUTS!
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2012 KTM EXC 250

Check out my vids - https://www.youtube.com/user/KTMSparky/videos

[JonB]

My mate is trying to go through the contents insurance route as I speak.

Lets just say he is a little bit pissed off that his £500 console and £500's worth of games may well become redundant.
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Be careful whose advice you buy, but, be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it?s worth.

[N.C]

with mine they exchanged it no problem
(twice)

but they do actually send you other faulty ones that have been fixed


if it goes wrong again, im asking for a new one, because i purchased a new one and i dont think its right that they give me an old one when mine brakes

[Steve H]

Your contract is with whomever you purchased the product from so ANY claim that you make under your statutory rights (Basically the same rights that you'd have if you purchased a jumper from Primark - no offense, you just strike me as that sort ) should be through the individual/company who sold you the item. In that case ANY proof of purchase (Bank statement, Paypal Receipt, Credit Card statement, etc) is sufficient for you to make a claim under the aforementioned rights.

SONY are the manufacturer and (other than any tenuous guarantee* that they might offer with the PS3) consequently are not legally obliged to offer any form of recompense/assistance with your claim. IF they do decide to help you out then they could basically ask for a copy of your Mum's birth certificate prior to them doing so if they see fit.

* Have a look at the Sony guarantee (assuming there is one), see what the terms and conditions are relating to making a claim under it and then ascertain if you can satisfy those requirements.
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Mellow Yellow
The BCF Top TEN - 2010, 2009, 2008, The Original.

[Wafer_Thin_Ham]

I've lost my PS3 reciept, just checking now to see if I bought it on the card or not.

Mine's still working though. Guess I won't be seeing you online for a while then. No COD 5 showdown.
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[Visitor Q]

[Dischord]

The original seller has been really great to be fair, said she'll do her best to check for receipt etc I don't fancy gettting all legal YO on her ass.

I've emailed head office, spoken to a supervisor who insisted again there's nothing they can do without the original receipt but he'll have a word with head office.

Don't suppose anyone has a pre Nov 27 2007 60GB PS3 receipt lying around do they?
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2012 KTM EXC 250

Check out my vids - https://www.youtube.com/user/KTMSparky/videos

[Steve H]

[Visitor Q]

[Dischord]

RESULT!

Just got a phonecall off Sony Customer Support and am pleased to say I'm getting an exchange on 3rd of December Can't believe it, fairplay to them!

Will see you all on COD and LBP soon

PSN - DanSwift
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2012 KTM EXC 250

Check out my vids - https://www.youtube.com/user/KTMSparky/videos

[lllN30lll]

[lozzypop1]