Mobile Phone Companies

[Chriss]

Hi! My wife's contracts nearly up, so she needs a new one. We're currently with Three, good enough deal, customer service is a huge problem.

Eventually, you do get what you want most of the time, but I am sick and tired of dealing with Indian call centres (I know, I know, I'm a racist. ).

I'd rather deal with rude people with a British accent and get my point across, than polite people who struggle to understand a word I say, and vica versa.

Anyway! Which mobile phone companies use *only* British call centres? Any of these you suggest avoiding like the plague, if so, for what reason?

Thanks in advance!
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TheShaggyDA: I've got 3 or 4 pairs that predate my wife, so at least 11.5 years old.

[eddyh]

I think o2 have a good deal on atm, 800 min and unlimited txts for £20, but that might be without a free phone.

[MattEMulsion]

I've never had a problem with Orange call centres.
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Yamaha YZF-R6

[tutton]

02 all the way!
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Past: '05 Peugeot XPS '99 Aprillia RS125 '94 FZR600R
Current: '02 ZX636 A1P '51 CCM R30

[Robby]

[Itchy]

[MattEMulsion]

[JonB]

Orange customer service is generally very good. In fact I have never had any problems with Orange.

Three would be a fantastic network if it wasn't for the poor customer service.

I think i'm going to go with o2 next, even tempted to plow for a 24 month contract cause there are some good deals going on, unlimited texts for £15 anybody?
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Be careful whose advice you buy, but, be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it?s worth.

[ncrn]

Orange were shite beyond belief for me, and my parents (they sold them and charged them for Broadband when it wasn't available in our area at all..)

O2 are fantastic, I can't recommend them enough.
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Past: 55 Sym Jet, 91 ZZR250, 03 NSR125R. Present: 97 ER-5.
https://www.nsr125.co.uk - NSR Owners forum.

[t121anf]

orange i believe is up the road from me in sunderland.

vodafone is in ireland and are great.

just moved from 3 to Vodafone, reception is so much better and customer services are brilliant

[chris-red]

I've been on vodaphone for ages, customer service is great. Orange are fucking dire with there recpetion, I have had 2 mates leave them because they cannot get signal where they live/work and my dads (Orange) phone doesn't work at home. We don't live in the sticks either only 15 miles from central London.
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Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

[djr]

[mooserx]

3=shat
orange=not so shat, but still a bit shat.
O2=fair.
voda=toss.

these are just my experiences, personal preference rules on this one, but i find the muppetness to be much of a muchness across all phone providers. what with the indian call centres, "thank you so much for supplying that information today sir, i can surely help you" and the incompetence of other call centre workers saying they'll do something and the not doing it, its a bit of a lottery.

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TL1000r-handful.

[JonB]

As much as I hate 3 customer services I am tempted by a deal that they have on at the moment.

New Sony Ericsson C510, 200 free minutes any network, unlimited minutes 3-3 calls (my fiancée is on 3), unlimited texts, unlimited internet all for £20 a month!
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Be careful whose advice you buy, but, be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it?s worth.

[Chriss]

It's those sort of deals that got me with three in the first place. But honestly, you get what you pay for. Customer service really is awful.

I was asking about getting my phone unlocked, and they were going on about canceling my contract. They didn't understand I was happy to not unlock my phone, and wanted to stay in my contract, but wanted to find out the price. They failed to comprehend this. Also, their "unlimited" internet blocks quite a few websites, including BCF, so there's a little work getting round it all.
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TheShaggyDA: I've got 3 or 4 pairs that predate my wife, so at least 11.5 years old.

[JonB]

I don't really browse BCF on the move, if I am in a Wifi area, I use my iPod Touch, just comes in handy for football scores on the move.
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Be careful whose advice you buy, but, be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it?s worth.

[NSR Mick]

Orange broadband and Orange mobile are different groups.

I have had no issue with Orange whatsoever mobile wise. they even let me change my contract before I had even made the 1st payment.
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If you dont like the way that I ride.......Stop trying to keep up!!!

[Skudd]

I've used T-mobile for ages now. They seem fine and do what i want. seems that there rates are higher than those posted on here but that might be me just not haggling enough.
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[Louise]

Been with 02 for 4 years now - Never really had a problem and I think I've only spoken to 2 people who I couldnt understand.

[Chriss]