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jack_zxr400
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PostPosted: 12:03 - 24 Mar 2009    Post subject: Ebay Reply with quote

I sold my alpinestar gp pro gloves on ebay and the buyer is complaining that the palms (they were red and white) are black where my grip has coloured them and therfore they arnt in good condition..

My arguement is the stitching is good (perfect actually, none has come away or anything) aswell as the leather (no tears or anything). And the palms of the gloves just get discoloured from being USED and I said they were used gloves Rolling Eyes

what do you think?
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Wafer_Thin_Ham
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PostPosted: 12:05 - 24 Mar 2009    Post subject: Reply with quote

Did you show the palms in the pictures?

Did you mention that they were discoloured?

Why not just say if he's unhappy he can send them back to you and you'll give him his money back minus the postage.

It's fair, but I bet he won't bother as he's just after a few more quid off.
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mark83
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PostPosted: 12:07 - 24 Mar 2009    Post subject: Reply with quote

If you said they were used and they don't look like shitrags, then you have no reason to send them back.

He bought at his own peril, and (I'm assuming ) you were honest in your description.

But if you speak to him on the phone you're more likely to get him to reason - email/messages are always too formal and can sound threatening without meaning to.
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jack_zxr400
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PostPosted: 12:09 - 24 Mar 2009    Post subject: Reply with quote

I didnt mention anything specific in the description, just said I have had them for a few years, and they have been used for normal rides out but are in good condition.

What does he expect after near two years of use? Confused

He did ask just now if he can send them back.

TBH I cba with all that but hes treatening me with chargebacks and stuff.
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jack_zxr400
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PostPosted: 12:11 - 24 Mar 2009    Post subject: Reply with quote

Also he never asked for more pics or asked any questions about it..

if he did, would have been able to avoid all this lol
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Jamrock
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PostPosted: 12:19 - 24 Mar 2009    Post subject: Reply with quote

Say it's fine and that you'll refund him the money once you have the gloves in your possesion. Give him your address and state you'll minus a couple of £££ for postage.

No point in wasting time with cocks like him.
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Wafer_Thin_Ham
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PostPosted: 12:22 - 24 Mar 2009    Post subject: Reply with quote

The only thing you have to be careful of is that ebay always tend to side with the buyer.
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.....
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PostPosted: 12:25 - 24 Mar 2009    Post subject: Reply with quote

Did he pay by Paypal?

If he did just get them back from him and relist them. If he opens a Paypal dispute he will win because Paypal are useless scum.

If he didn't pay using Paypal tell him to swivel.

The trouble with eBay is that if you sell enough stuff you'll soon realise that the populous at large are stupid.
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jack_zxr400
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PostPosted: 12:31 - 24 Mar 2009    Post subject: Reply with quote

Yup it was paypal.

I hate selling things on ebay.. the people are fucking idiots

If he mails but saying 'no i expecting brand new untouched gloves that I can stare at all day instead of actually using the fucking things for what they were made to do' then ill get them back and refund him minus the postage, ebay listing fee and papal fee if there was one Rolling Eyes
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buddy
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PostPosted: 13:04 - 24 Mar 2009    Post subject: Reply with quote

just how discoloured are they?

because if you didnt mention it and you couldnt see it from the picture then to be honest he is right to be annoyed, how much did he pay?
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jack_zxr400
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PostPosted: 13:07 - 24 Mar 2009    Post subject: Reply with quote

as I said the palms are blackened and not white anymore but they are two years old, what do you expect?

£40 and im sure you all know how much alpinestars cost brand new so again, what do you expect when your buying second hand gloves, few years old, for no where near retail price? lol
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Stelmer
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PostPosted: 13:11 - 24 Mar 2009    Post subject: Reply with quote

This is why I boycotted Ebay. I had a similar incident which really wound me up and resulted in me closing my ebay account and loosing £75. Got some minor satisfaction in supplying his email address to literally tonnes of spam though...

Even after all the refunds, you will still get negative feedback too and there's nothing you can do in return. Buyer beware doesn't exist on ebay.
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jack_zxr400
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PostPosted: 13:15 - 24 Mar 2009    Post subject: Reply with quote

if they keep favouriting the buyer, no one will want to sell, then whos there guna be buyer protection for when no one can buy anything? Laughing
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Selkie
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PostPosted: 14:23 - 24 Mar 2009    Post subject: Reply with quote

If he's sent you messages threatening chargebacks etc make sure you keep them as they can be used to reverse the chargeback if he attempts one, it's absolutely against ebay and paypal rules for buyers to use threats like that. Ebay and paypal will side with you if the buyer starts threatening you like that.

Ironically if you reported him for threatening you then he'll get blocked from ebay Twisted Evil and you won't have to bother with him any more!
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Selkie
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PostPosted: 14:26 - 24 Mar 2009    Post subject: Reply with quote

jack_zxr400 wrote:
if they keep favouriting the buyer, no one will want to sell, then whos there guna be buyer protection for when no one can buy anything? Laughing


There's already 1000's of sellers who have left ebay since Dec 2008 as they kept changing the rules regarding listings and various other shite, right before Christmas too - nightmare (without telling the sellers about the changes in advance).

Ebay also managed to break the search function during the Christmas period too, they've also introduced more off site adverts and various other cr*p. It's turning into a price comparison site as opposed to the fun, cheap tat bazaar that it used to be.

I doubt you'll even be able to list stuff for sale soon, it'll just be all the big name brands like Tesco that sell on there..........
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jack_zxr400
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PostPosted: 14:38 - 24 Mar 2009    Post subject: Reply with quote

Selkie wrote:
If he's sent you messages threatening chargebacks etc make sure you keep them as they can be used to reverse the chargeback if he attempts one, it's absolutely against ebay and paypal rules for buyers to use threats like that. Ebay and paypal will side with you if the buyer starts threatening you like that.

Ironically if you reported him for threatening you then he'll get blocked from ebay Twisted Evil and you won't have to bother with him any more!


thanks, if hes started a chargeback then ill use his message in the dispute
would I just need to copy and paste his message into my comments about the dispute on paypal?

and how would I go about reporting him? xD
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MarkJ
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PostPosted: 14:43 - 24 Mar 2009    Post subject: Reply with quote

I take it these are them?

https://cgi.ebay.co.uk/Alpinestar-GP-Pro-Red-White-Leather-Gloves-Small_W0QQitemZ150330748827QQcmdZViewItemQQptZUK_Motorcycle_Gloves?hash=item150330748827&_trksid=p3286.c0.m14&_trkparms=66%3A2%7C65%3A13%7C39%3A1%7C240%3A1318

I would have definitely put a picture of the palms on there, most the other people who recently sold those gloves as used have pictures of the palms.

The listing doesn't say you've had them for two years. The pessimist in me interprets "Thanks, let me know if you have any questions!" As "Anything I haven't taken a picture of I probably don't want you to see!". But then that's me and I'm overly cautious of buying second hand things on eBay - I definitely would have asked what the condition of the palms were if it was me.
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jack_zxr400
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PostPosted: 14:48 - 24 Mar 2009    Post subject: Reply with quote

That model of alpinestar gp pro gloves are about two years old (if not older) as im sure you've seen the new ones (they have more.. er..jelly type stuff around them)

Anyone who knew anything about alpinestar (you would have to look at their line of products to know about them) would know what the older versions look like aswell as the newer ones

He had every chance (10 days) to ask for pics, or even ask questions. He could have even just researched when they first came out and when the new ones came out.. he did none Rolling Eyes

'used for normal riding' means there were used for normal riding lol
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Faldo
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PostPosted: 14:55 - 24 Mar 2009    Post subject: Reply with quote

Well, I'm on your side to be honest. I think I paid in excess of £150 for my GP Pro gloves when they first came out.

As you said, they have been used, so I personally would expect the marks to be on the palm, but as has been said, eBay buyers are usually nutters expecting virtually new stuff for bottom dollar.

If he does start a Paypal dispute, they will make him send them back (and prove that you have received them), but they will give him a refund for the postage that you charged him as well as the final value.

He's obviously just trying to get a bit knocked off, but if I were you I'd tell him to send them back and give him a refund minus postage.

It's just the pain in the arse that eBay is I'm afraid.
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krebsy
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PostPosted: 17:53 - 24 Mar 2009    Post subject: Reply with quote

I've a few things I need to sell up on Ebay including Mrs. K's Old (by old I mean brand spanking new - just doesn't fit her as she lost a load of weight whilst I healed up before getting back on the bike) Apline stars leather jacket, fabric trousers plus other odds and ends including ski boots. Just thinking E-Fence will be too much of a hassle to go through to only end up with bugger all money back for what is brand new kit.

K.
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ms51ves3
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PostPosted: 18:33 - 24 Mar 2009    Post subject: Reply with quote

Maybe you could post a picture up of what the palms actually look like (if you have one) as this is what the dispute is over Thumbs Up
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Pickledswede
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PostPosted: 20:29 - 24 Mar 2009    Post subject: Reply with quote

Big_Ham wrote:
The only thing you have to be careful of is that ebay always tend to side with the buyer.


Would have thought its the other way, after all, the sellers are the ones making ebay money!
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ms51ves3
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PostPosted: 20:47 - 24 Mar 2009    Post subject: Reply with quote

Pickledswede wrote:
Big_Ham wrote:
The only thing you have to be careful of is that ebay always tend to side with the buyer.


Would have thought its the other way, after all, the sellers are the ones making ebay money!


And without buyers, eBay would collapse.

It's a 2 way thing.
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Ariel Badger
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PostPosted: 20:54 - 24 Mar 2009    Post subject: Reply with quote

I would rather wear second hand condoms than second hand gloves.
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nick606
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PostPosted: 20:57 - 24 Mar 2009    Post subject: Reply with quote

I wouldn't of exactly called them good condition if the palms had discolored

Plus where you said

"just been used for normal rides and have no tears or anything"

i would take that as nothing at all is wrong with it including discoloring/fading. Up to you but i don't think its a fair description of the item. Its like going looking at a bike and someone failing to mention the damage/ or paint fading in this case Laughing.
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