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NHS exploiting sick people , tax on illness?

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Itchy
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PostPosted: 21:04 - 27 Mar 2009    Post subject: NHS exploiting sick people , tax on illness? Reply with quote

My rant , SOB's exploiting ill people with a 0845 number , how sick is that? , a tax on being ill now....

Quote:

The Department of Health's consultation on use of 084x numbers by GP surgeries, etc is due to end on Tuesday 31st March.

If you haven't already submitted your response please do so asap.

Visit the Department of Health's consultation website


https://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_091879

, or for queries please visit this page.

https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1229408403/0#0


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carvell
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PostPosted: 22:34 - 27 Mar 2009    Post subject: Reply with quote

Eh?

An 0845 number is a local call rate number, the same price as calling someone on a landline with the same dialling code, except for the fact that it may not be in your inclusive minutes. I'm sure that if you are ill you can cope with the 4p/min peak and 1p/min off-peak call charges.

Describing it as a tax on being ill is rediculous. Sounds like a headline from the Sun, which isn't a good thing!
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syl
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PostPosted: 22:55 - 27 Mar 2009    Post subject: Reply with quote

0845 numbers are local rate (or lo-call rate). When they first came out this was a great idea. Because they were used by companies with high call volumes, they guaranteed a large number of calls and therefore the people with the numbers were rewarded a tiny amount of money per call.

Many GP surgeries used this to have new phone systems put in to give better service to patients. These systems are often leased or managed systems - the income from the phone calls pays for the system.

Unfortunately things have changed with phone networks and many phone providers don't include 0845 numbers in inclusive minutes. GPs often remain tied into contracts for managed systems with the 0845 number, or removal of an 0845 number may result in removal of a leased telephone system. Do you want to go back to a system where your GP just has one phone line which is always engaged?
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The Shaggy D.A.
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PostPosted: 23:12 - 27 Mar 2009    Post subject: Reply with quote

dmahon wrote:
Do you want to go back to a system where your GP just has one phone line which is always engaged?


What do you mean "go back to"? Eh?

At my surgery, they switch the phone over from night service at 8am and you have to play the engaged/hangup/redial dance until finally you get through around 8:25 to be told there's no available appointments left. You can't make an appointment in advance, so it's pot luck whether you get seen or not. It's easier just turning up at 8am.
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Itchy
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PostPosted: 23:18 - 27 Mar 2009    Post subject: Reply with quote

dmahon wrote:
Do you want to go back to a system where your GP just has one phone line which is always engaged?


Probably yes, as I get HMRC'd (HMRC is famous for this) in that I ring something automatic picks up erm automatically and tells me they are too busy and that I should try again later which then automatically hangs up on me.

Eventually I get through to be told no appointments for X amount of time, and thus instead I go down there and ask in person instead and turned up at 815 which was convenient as I passed it on the way to work.

Strangely enough I had to play the same game with them in the middle of the day and get 2-3 hangups just to ask for jabs.
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Skudd
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PostPosted: 14:05 - 28 Mar 2009    Post subject: Reply with quote

I found just calling round in person gets a good response.
Also not being ill in the first place. If it wasn't for these bloody ill people the NHS would run just fine.
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WildGoose
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PostPosted: 15:31 - 28 Mar 2009    Post subject: Reply with quote

The fact 0845 isnt included in most inclusive local/national call packages, means that most people will pay extra at the end of the month as a result of ringing 0845 numbers.

You can't justify it just cos you are ill, if anything I am even less tolerant to being ripped off when you are ill, because you already feel vunerable and hard done by.

Ok maybe its only 4p/min but its still unacceptable, particularly for a publicly funded institution.
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Dragonfly
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PostPosted: 18:12 - 28 Mar 2009    Post subject: Reply with quote

The Shaggy D.A. wrote:
dmahon wrote:
Do you want to go back to a system where your GP just has one phone line which is always engaged?


What do you mean "go back to"? Eh?

At my surgery, they switch the phone over from night service at 8am and you have to play the engaged/hangup/redial dance until finally you get through around 8:25 to be told there's no available appointments left. You can't make an appointment in advance, so it's pot luck whether you get seen or not. It's easier just turning up at 8am.


same here, always engaged and no appointments. They cant even get the perscriptions right when you call them in. There are surgurys with more than one phone line? Shocked
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nick606
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PostPosted: 00:03 - 29 Mar 2009    Post subject: Reply with quote

never been to a shop in a hospital there prices are ridiculously overpriced
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Scouse
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PostPosted: 09:31 - 30 Mar 2009    Post subject: Reply with quote

Don't know why anyone bothers, GP's are useless c*nts anyway.
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LustyLew
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PostPosted: 15:20 - 30 Mar 2009    Post subject: Reply with quote

I can book my appointment online with my GP. Razz
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