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I wish i had listened coz aprilia suck.RANT

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Devils Advocate
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PostPosted: 16:50 - 23 Apr 2009    Post subject: I wish i had listened coz aprilia suck.RANT Reply with quote

to cut a long story short.I had my heart set on an rsvr for a couple years so finally took the plunge recently and bought a used 07/08 for 5.3k,still with warranty,and only 1000 miles on the clock,total minter.
Rode it for about 4 weeks and was suitably chuffed with it until one saturday morning it conked out in a huge puff of blue smoke and left me stranded in chinatown.
Rolling Eyes

i was a little pisseed off to say the least but took it on the chin and promptly called the nearest dealer to pick it up,look it over,and fix it .This was only going to take a week in my mind,or so i thought!

The bike was plugged into the axone the following day and the fault showed up as a a coil failure,sounded like a simple job to me as it wasn`t strictly engine related,more to do with electrics and circuitry,so i gave the dealer the go-ahead and he said 5 days for the new part,and 1 day for the repairs.We`ll have you back on the road by next weekend mate,he says.. Rolling Eyes

4 weeks later____________ and still not got the parts!
asked the dealer to chase up aprilia to find out where the parts are but they wont even reply.
Considering it`s a new bike under warranty this is shockingly shit service and it has put me off ever buying another ape as long as i live.Theyre the sexiest looking bikes on the planet but (OMG) their after sales service and customer care is just a total joke.
I waited 3 years for my dream bike_____and this is my reward.

To make matters even worse,if thats possible,i am also having to shell out for a hire car thats raping me of 200notes a week,
_________and i`ve also lost 3 weeks good weather riding already.
Kind of puts a big downer on life for me at the moment after spending a cruel,cold,and miserable winter slipsliding all over the icy roads and watching the salt rapidly destroy last years bike.

Fuck you aprilia,and thanks for ruining my year already!
by the time i eventually get the bike back i bet it will probably start pissing down everyday again. Rolling Eyes

seriously considering giving up biking for good now,theyre just so unreliable as a means of transport ,ESPECIALLY APRILIAS!

WORD TO THE WISE_____NEVER BUY AN APRILIA UNLESS YOUVE G0T BACK UP TRANSPORT.


Last edited by Devils Advocate on 17:01 - 23 Apr 2009; edited 1 time in total
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Jamrock
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PostPosted: 16:57 - 23 Apr 2009    Post subject: Reply with quote

From personal experience it sounds to me like it's the garage who are making up excuses. Aprillia won't just 'not answer' the phone, they're a huge company. Unless they ordered the part from somewhere else to save money, e.g eBay, and it's backfired into the garages face. I'd say ask the garage for the reference number for the order so you can chase it up yourself, I bet they won't have anything. Confused
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Seb
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PostPosted: 17:08 - 23 Apr 2009    Post subject: Reply with quote

The garage is giving you the run around mate. I had an RST Futura, much rarer than the RSV, I simply obtained the parts myself from major suppliers/forums such as AF1 racing in the states and handed them over with the bike when I needed stuff done.

Unlucky result with the RSV though, although my RST did have it's share of gremlins tagging along, the only time it ever left me stranded was a dead battery. Beyond that it was an absolute peach of a bike and I still regret trading it in Thumbs Up
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Devils Advocate
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PostPosted: 17:09 - 23 Apr 2009    Post subject: Reply with quote

as a trusting person i hadnt considered that the dealer might be playing silly beggars,but it certainly is a possibility i agree.
I dont want to make waves with them though because mechanics can be swines if you rub them up the wrong way.If i call up and ask for a parts order ref number and they cant or wont provide it____what do i do next?
go and get the bike back and start all over again at another ape dealership?or go over there and crack some heads for taking the mickey?
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The Original Muzza
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PostPosted: 17:13 - 23 Apr 2009    Post subject: Reply with quote

Quote:
Theyre the sexiest looking bikes on the planet


Ahh! So your post is just a joke then? Laughing

My dealer told me triumph don't bother shipping single parts to them unless there is a large enough order going to that dealer. Perhaps aprilia UK are the same? Quite dickish but I got the restriction kit in a week and the same with the temperature coil that went a few weeks later, so couldn't really moan. To be fair your dealer should have chased them up somewhat and 4 weeks is far too long without a courtesy bike.
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Devils Advocate
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PostPosted: 17:14 - 23 Apr 2009    Post subject: Reply with quote

Seb wrote:
The garage is giving you the run around mate. I had an RST Futura, much rarer than the RSV, I simply obtained the parts myself from major suppliers/forums such as AF1 racing in the states and handed them over with the bike when I needed stuff done.

Unlucky result with the RSV though, although my RST did have it's share of gremlins tagging along, the only time it ever left me stranded was a dead battery. Beyond that it was an absolute peach of a bike and I still regret trading it in Thumbs Up


When the bike was running it was everything i had hoped for and more,but it was a short lived experience.

I spoke with the guys at speedaway motorcycles about the parts last week when i started to get annoyed about the wait and they said they could have the parts here in 5-10 days.
I told my dealer about this and said i was prepared to pay for the parts myself out of warranty just to get it fixed and when the warranty parts arrived they could just give them to me so everyones a winner.
They get paid for the work and i dont end up even further out of pocket.
They declined!!

what would you chaps do in my situation,considering the abnormal length of time i have waited?
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Seb
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PostPosted: 17:17 - 23 Apr 2009    Post subject: Reply with quote

Play it level with the garage, just say you think you can import the bits yourself if they give you the official Aprilia part numbers

From there nip on over to www.af1racing.com and have a browse over the parts catalogues, don't make the order online imho, phone or email them first to ensure they have the parts you need to hand. If it turns out to be a hugely expensive part or something simply sounds dodgy, check out AF1's forums too, theres an absolute wealth of knowledge as well as plenty of parts on sale.

Good luck, worst wait I ever had with AF1 was 4 days on an unofficial alloy fuel line quick disconnect plug, they are top people Thumbs Up
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Jamrock
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PostPosted: 17:17 - 23 Apr 2009    Post subject: Reply with quote

Ask for reduced labour because they haven't met a single deadline they gave you, so you aren't going to pay as much for the service they offered. Waving trading standards around a bit usually gets things sorted! It's a dickish thing to do but clearly you haven't been kept in the loop, haven't had any deadlines met and you're out of pocket for the car. Thumbs Up
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Seb
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PostPosted: 17:25 - 23 Apr 2009    Post subject: Reply with quote

If the garage are being unhelpful then I'd ask another Aprilia dealer, it might be possible to supply the parts yourself and just get the labour covered by warranty. Of course this depends on how pricey the parts themselves are. Few dealers are going to rush full on warranty work because I suspect they get a pretty bad deal out of it all?
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Devils Advocate
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PostPosted: 17:27 - 23 Apr 2009    Post subject: Reply with quote

Seb wrote:
Play it level with the garage, just say you think you can import the bits yourself if they give you the official Aprilia part numbers

From there nip on over to www.af1racing.com and have a browse over the parts catalogues, don't make the order online imho, phone or email them first to ensure they have the parts you need to hand. If it turns out to be a hugely expensive part or something simply sounds dodgy, check out AF1's forums too, theres an absolute wealth of knowledge as well as plenty of parts on sale.

Good luck, worst wait I ever had with AF1 was 4 days on an unofficial alloy fuel line quick disconnect plug, they are top people Thumbs Up


Thanks mate.
Tomorrow i will call the dealer again and voice my concerns about this situation.I had a feeling something wasnt right and now that you guys have confimed it i am even more sure.
Im asking them for a courtesy bike tomorrow because thats fair i think,all things considered.If they wont help i will ask some other ape dealers about a courtesy bike while its being repaired ,and if one obliges i`ll go and get the bike back and take it to the other garage instead.

hope this works
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Coxyzxr
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PostPosted: 17:28 - 23 Apr 2009    Post subject: Reply with quote

Italian mate, what can you do Crying or Very sad
Want reliability get Jap, I'm still bunging around on 18/19 year old coils. (The originals)

Ok you may have just been unlucky, could of happened to anyone on any bike. But reputationally speaking no smoke without fire.

Hope you do get it sorted soon however, real shame you have to go without for the moment. And I have to agree the bike DOES look sex on wheels. Thumbs Up
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lonner
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PostPosted: 18:09 - 23 Apr 2009    Post subject: Reply with quote

heard this many times with aprilia as there parts supply is a none starter
i live near Taz bikes in pboro and they are agents and this is the common moan ie a brand new shiver wanting a new engine ffs don't bother Thumbs Down
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Hello there mandem
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PostPosted: 18:18 - 23 Apr 2009    Post subject: Reply with quote

Aprilia Are Shite.......... I will never buy one again, Ive joined the japs..... There brilliant. What happens it i go into the garage and say " can i have this part please" they say "yes sir" then after 5minutes of banging and crashing in the back room, they come out with the exact part that i want. Laughing

Sorry to hear you story mate. Sad Thats what you get for turning to the dark side

https://www.bikechatforums.com/viewtopic.php?t=150935&highlight=
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Welshd1k
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PostPosted: 18:27 - 23 Apr 2009    Post subject: Reply with quote

never had issues with aprilia with my mx50 or rx125 parts of the shelf etc. from kickstart (southwales)
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MarkJ
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PostPosted: 18:41 - 23 Apr 2009    Post subject: Reply with quote

I've got a Millie and not had any problems with reliability. I don't recall coil failure being a common problem on RSV's so you've just been unlucky - had it been the sprag clutch or fork seals on the Ohlins forks then fair enough.

The guys on rsvr.net and rsvzone.com have a wealth of knowledge and I'd recommend you ask them on their for their opinions on this.

There's a shop Birmingham way that have a lot of Aprilia parts in stock but unfortunately I can't remember their name. They were very quick when I ordered a rear light from them in the past. Timemachinebikes on ebay a good stockist of new and used Aprilia parts - Linky
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Devils Advocate
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PostPosted: 20:47 - 23 Apr 2009    Post subject: Reply with quote

MarkJ wrote:
I've got a Millie and not had any problems with reliability. I don't recall coil failure being a common problem on RSV's so you've just been unlucky - had it been the sprag clutch or fork seals on the Ohlins forks then fair enough.

The guys on rsvr.net and rsvzone.com have a wealth of knowledge and I'd recommend you ask them on their for their opinions on this.

There's a shop Birmingham way that have a lot of Aprilia parts in stock but unfortunately I can't remember their name. They were very quick when I ordered a rear light from them in the past. Timemachinebikes on ebay a good stockist of new and used Aprilia parts - Linky



just had a good read on the net and on AF1 and it seems this is a common,but not widespread,case for the 07-08 rsvr.Quite a few others have packed up in the same way mine did and all were due to coils melting/shorting out the electrics.
What year is yours?

Now i`m worried even more than ever though coz when i eventually get the new coil pack it will be the same OEM part as before wont it?so there`s every chance that the same thing will happen again somewhere down the line and i`ll be left stranded again.That might be in a 500 miles time,or 2500 miles,but its clearly going to happen again isnt it if theres a problem with their 07-08 coil packs..
Supposed to be doing an england-france-spain tour on it in 6 weeks time but thats not looking possible now unless i want to throw myself into the hands of the gods and risk it. Rolling Eyes

So far i`ve read about common faults on every mille since 2001.Its 2009 now so youd think they wouldve got these bikes running right by now.They aint cheap! Evil or Very Mad

I think i will sell this bike as soon as the coils fitted and buy something else i can trust.
fireblade perhaps?
you cant go wrong with a honda Wink
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moonym20
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PostPosted: 21:08 - 23 Apr 2009    Post subject: Reply with quote

Mate, after my experience with Aprilia I wont ever touch them again.

their customer services is a joke!

- If you want your parts you are gonna have to chase them up yourself, get the order number from the dealer and all part numbers, then call their 'customer' service dept. in Italy and prepare to do so every other day along with regular e-mails. eventually they will get the hint and make someone wonder over to the the bin your part(s) are located and send em off Wink

Worst service i have had.... ever Thumbs Down
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c_dug
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PostPosted: 21:40 - 23 Apr 2009    Post subject: Reply with quote

If you want something similar but japanese why not look at something like the SP1/SP2 or TL1000R, they're all big twin superbikes, with the added bonus of japeneseness.

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That_Hornet
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PostPosted: 22:08 - 23 Apr 2009    Post subject: Reply with quote

Give JohnCarr a bell, Might be able to help. Always good service in there. My dads had like 6 bikes off him.

https://www.johncarrmotorcycles.com/aprilia-motoguzzi/
Tel: 01773 520 518
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adama
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PostPosted: 22:16 - 23 Apr 2009    Post subject: Reply with quote

I wouldnt give up on biking mate, its a known fact aprilias are about as unreliable as a germans white flag. Just get with the japs mate...wont go far wrong.
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tintin
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PostPosted: 08:54 - 24 Apr 2009    Post subject: Reply with quote

Not sure whereabouts you are but Southern Cross in Kilburn are fantastic. They have taken a part off a showroom bike in the past just to keep me on the road.

For spares try these guys, they have the full parts microfish on their site so you can find the numbers for most parts.


https://www.apriliayorkshire.co.uk/

I've had Aprilia Tuonos for about 6 years and not really had any major issues, the parts service was really bad a few years ago, but I though it had got better. If you take the bike to Europe just get some recovery cover but the chances are you will not need it.

I'd also recommend the breaker for spares

https://stores.ebay.co.uk/Time-Machine-Bikes-2007_W0QQssPageNameZstrkQ3amefsxQ3asstQQtZkm
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Devils Advocate
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PostPosted: 10:55 - 24 Apr 2009    Post subject: Reply with quote

Thanks for the link to priller yorkshire.I just called them and they`ve got the coil pack on the shelf,no need to ship from overseas so i could have it within 48 hours or so.. Wink

So now ive got a fresh problem to deal with.
Called the dealer and asked for info on the part numbers they ordered and asked for the aprilia order reference number too.The guy i spoke to seemed to go on the defensive straight away and fobbed me off with excuses saying he will call me back when he speaks to service manager....that was only 10 minutes ago so i will reserve judgement for now and see if he comes back to me.

anyway,heres the important bit.
as soon as i told him i was thinking of just buying the part myself and paying the entire repair bill out of my own pocket__no warranty___,(because it will work out cheaper for me to do it that way compared to hiring this car for an indefinate length of time)...he then says "wait a minute.weve got another 07 in here atm that needs a new radiator so it aint going nowhere.i can take the coil pack off it and stick it on yours so you can be on your way" Shocked Shocked Shocked Shocked
sorry but that sounds dodgy to me and if i found out someone did that with one of my bikes i would not be very pleased.
i want my bike fixed soon but that doesnt sound like the actions of a straight up dealer to me,and i am now thinking that maybe theyve taken a part off mine to fix another one thats been there for a while. Question
This would explain why theyve had it so long despite every ape dealer ive spoken to telling me that they dont have any delays with parts fropm aprilia and always get them in 5-7 days without fail.
The only time they struggle with ape parts is in august because italy shuts down for 6 weeks then.

sorry for this long post chaps but im stuck and dont know what to do about this dealer now.

any help or ideas on my next course of action?
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Fawbish
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PostPosted: 11:00 - 24 Apr 2009    Post subject: Reply with quote

Muzza wrote:
Quote:
Theyre the sexiest looking bikes on the planet


Ahh! So your post is just a joke then? Laughing

My dealer told me triumph don't bother shipping single parts to them unless there is a large enough order going to that dealer. Perhaps aprilia UK are the same? Quite dickish but I got the restriction kit in a week and the same with the temperature coil that went a few weeks later, so couldn't really moan. To be fair your dealer should have chased them up somewhat and 4 weeks is far too long without a courtesy bike.



Your dealer is shite then Laughing


I got several small parts for single bike, ordered from Triumph via a (main) Honda dealer, for gods sake Laughing


Yet to experience an Aprilia. Been hankering for something italian though. Im currently British through and through, a triumph S4 and an MG ZS!
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Dav1son
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PostPosted: 11:16 - 24 Apr 2009    Post subject: Reply with quote

Ur gay through and through (get somework done)

Id follow advice and investigate normal delivery times from Aprillia,
Id also consider finding an alternate dealer to use in the future but one that can still stamp your book to validate the warrenty left on the bike
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kenny
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PostPosted: 11:19 - 24 Apr 2009    Post subject: Reply with quote

i have heard that aprilla can be shit at dispatching parts out as my mates rs125 was waiting for a major part to finish his engine rebuild and the took ages to send it out about 3/4 weeks got it in the end but not without a load a hassle chasing it up
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