Broken helmet but no receipt.

Mattastic · Trackday Trickster Joined: 03 Aug 2003 Karma :

I'm a bit pissed off. Just tried fitting my tinted visor and I've broke a part of the helmet Evil or Very Mad

It's the part that regulates how many clicks the visor is open or shut, it has sheared clean off. My girlfriend bought it for my birthday in April and we no longer have the receipt, we may have a bank statement showing where we bought it from but I don't think that will be enough.

Do you think I should contact the manufacturer (FM) or should I just count my losses and phone my home insurance company and get it replaced under my accidental damage.

Good job I have a biking father-in-law but borrowed lids are Thumbs Down

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headlamp · World Chat Champion Joined: 26 Nov 2003 Karma :

Take it back to the shop that you bought it from, show them what's happened - they should replace it. They will have a record of the transaction.
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priller · Brolly Dolly Joined: 26 Jan 2004 Karma :

Why would the shop replace it? unless its a fault with the helemt, sounds like you broke it though.

Steve H · World Chat Champion Joined: 18 Oct 2003 Karma :

Mattastic,

What you need is proof of purchase so a bank Statement with the shops details on if should suffice should they not accept your word that you purchased it from them.

Probably worth mentioning that they're not liable for any damage that you've caused to the helmet so you may get short shrift for attempting to heap the blame on them for what is essentially your mistake.

Personally I'd try to contact the manufacturer (again not liable unless they offer some form of guaruntee) should you get no joy from the shop. Try writing something along the lines of a begging letter, pleading and grovelling for some assistance and mentioning that you absoloutely love their product and are distraught at the prospect of not being able to use it ever again.

Good Luck

SteveH
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T.C · World Chat Champion Joined: 05 Nov 2003 Karma :

Go to the shop and ask them to replace the damaged parts (if the rest of the helmet is OK) they normally have a supply of parts for this very reason (well I used to keep them in stock Wink

) but if no joy then contact Lintek Gleave the distributor and they should send new parts out to you as a goodwill gesture!
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sv_cath · Could Be A Chat Bot Joined: 19 Apr 2004 Karma :

My other half did exactly the same to his Arai at the weekend! Can you get spare parts for FM lids? He's ordered the new side bit for his lid so should be able to fix it himself.
Check www.thevisorshop.com - see if they can help you...

Mattastic · Trackday Trickster Joined: 03 Aug 2003 Karma :

I've managed to get a new "side piece" to attach for a paltry £13.99. A lot cheaper than a new lid!
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Too skint to buy a bike Sad